Times in business partner Time Zone (tsclm8111m000)

Use this session to display the local reported time, execution times, and agreed times information if the customer and the call center are located in different time zones.

Field Information

BP Time Zone

The time zone of the customer's location.

Reported Time

reported time

Appointment

If this check box is selected, the call-taker or support engineer has an appointment with the customer.

Execution Start Time

execution start time

Execution Finish Time

execution finish time

Reaction Time

reaction time

Latest Solution Start Time

solution start time

Latest Solution Finish Time

solution finish time