Reassign Calls between Support Engineers (tsclm1220m000)
Use this session to reassign a range of call numbers, for which the status is Assigned or In Process, from the assigned support engineer to the reassigned support engineer, irrespective of the service center to which the reassigned support engineer belongs.
If LN assigns a call with the status In Process to another support engineer, the status changes to Assigned.
Tabs
Use the fields on the Selection tab to specify:
- The selection range of such main selections as the call number and the status.
- The service engineers involved in the reassignment action.
Use the fields on the Options tab to specify the selection range of such options as the reported time and the actual priority.
Field Information
- Assigned
-
The support engineer to whom the selected range of calls is currently assigned.
- Reassigned
-
The support engineer to whom you want the selected range of calls to be reassigned.