Serialized Item 360 (tscfg2100m100)

Use this session to, have a complete visibility into serialized items used across the LN Service module. Visibility into a product life cycle of any serialized item enables you to understand efficiently the behavior and even plan actions/maintenance.

How to use the Serialized Item 360 (tscfg2100m100) session

Select serialized item from the serialized item list. The serialized item details, such as the functional element, life cycle, service area, warranty type and so on, appear in the boxes at top of the session.

To view the serialized item details, double-click the serialized item line in the list.

You can click the following links, or click the corresponding commands on the appropriate menu:

Service Orders: Starts the Service Orders (tssoc2100m000) session. Use this session to view and maintain the service orders.
Service Order Activities: Starts the Service Order Activities (tssoc2110m000) session, which you can use to view and maintain the activities of a selected service order. You can view the service order activity, for the selected item.
Service Order Activities - History: Starts the Service Order Activities History (tssoc8552m000) session, which you can use this session to view the history data of the service-order activity lines.
Service Order Material Lines: Starts the Service Order Actual Material Costs (tssoc2121m000) session, which you can use this session to create, view, and maintain the actual material costs of a service order. You can view the serialized item required for the service order.
Service Order Material Lines - History: Starts the Service Order Material Cost History (tssoc8555m000) session, which you can Use this session to view the service-order material costs history data.
Work Orders: Starts the Work Orders (tswcs2100m000) session, which you can use to maintain work orders. You can, for example, view the details of the serialized item on which maintenance is carried out.
Work Orders - History: Starts the Work Order History (tswcs8520m000) session, which you can use to display the history data of work orders.
Work Order Material Lines: Starts the Work Order Material Resources (tswcs4110m000) session, which you can use to add material resources to a work order or to a work order activity. You can view the serialized item that are required to carry out the work order. You can also enter a disassembled item. You can enter an item or a serialized item.
Work Order Material Lines - History: Starts the Work Order Material Resource History (tswcs8541m000) session, which you can use to display the history data of work order material resources.
Maintenance Sales Order Lines: Starts the Maintenance Sales Order - Part Lines (tsmsc1110m000) session. Use this session to create or modify maintenance sales order lines.
Maintenance Sales Order Lines - History: Starts the Maintenance Sales Order History (tsmsc8100m000) session. Use this session to display the history data of the maintenance sales orders.
Calls History: Starts the Call History (tsclm8520m000) session. Use this session to display current and history (deleted) calls.
Failure Analysis: Starts the Consolidated Failure Analysis (tsclm4110m000) session. Use this session to display both current and history Failure Analysis of Service Order, Maintenance Sales Order and Work Order.
Create Service Order: A service order and service order activity is created for the selected serialized item. Starts the Service Order Activity (tssoc2110m100) session. Use this session to view and modify the created service order activity.
Customer Claim Lines: Starts the Customer Claim Lines (tscmm1110m000) session. You can use this session to view and maintain the customer claim lines for the selected item.
Supplier Claim Lines: Starts the Supplier Claim Lines (tscmm2110m000) session. You can use this session to view and maintain the supplier claim lines for the selected item.
Non-Conformance Reports: Starts the Non-Conformance Reports (qmncm1100m000) session. You can use this session to view and maintain the non-conformance reports for the selected item.

Note: This session is visible only if the Use Diagnostics check box is selected in the General Service Parameters (tsmdm0100m000) session.

Note: The Replace Serial Number command that starts the Replace Serial Number (tscfg2210m800) session allows you to replace the old serial number with the new serial number, is displayed only when you select the Configuration Status Usage checkbox in the Configuration Management Parameters (tscfg0100m000) session.

Field Information

Service Orders

LN selects this check box to indicate that service order data is available for the selected serialized item.

Description

The description or name of the code.

Life Cycle

The life cycle of the item.

Life Cycle

The unit in which the life cycle of the item is expressed.

Description

The description or name of the code.

Actual Unit Cost

The item's standard unit cost includes material costs, operation costs, and unit cost surcharges.

Unit Cost

The code of the currency used to calculate the service price for the item.

Description

The description or name of the code.

Service Area

The code of service area in which the configurations of this Installation group are located.

Description

The description or name of the code.

Warranty Type

The type of warranty attached for a particular item.

Note:

The warranty types include the following:

Supplier Warranty
Own/ Dealer's Warranty
Non Specific Warranty

Service Office

The code of the service office responsible for the maintenance of the serialized item.

Description

The description or name of the code.

Repair Site

The code of the site where the serialized item is maintained. The items are sent to this site for the repair activities.

Description

The description or name of the code.

Warehouse

The code of the warehouse from where the material required for the repair of the items is issued.

Note: You must specify a warehouse that is linked to the Repair Site.

Location Site

The code of the site at which the serialized item is located.

Note: This field is enabled only if the Owner is not specified for the item.

Production Site

The code of the site at which the serialized item is manufactured.

Serialized ( Item - General )

If this check box is selected, occurrences of the item are serialized items. LN generates the serial numbers by using a mask. You can also enter the serial numbers manually.

Item

The item or item code part of a serialized item.

Picture

The serialized item picture, defaulted from the Serialized Items (tscfg2100m000) session. If the picture is not present in the Serialized Items (tscfg2100m000) session, the picture is defaulted from the Items (tcibd0501m000) session.

Rental

Rental Agreements: Indicates whether the rental agreement is applicable for the selected serialized item.
Equipment Lines: Indicates whether the equipment line is applicable for the selected serialized item.

Serial Number

The serial number of the serialized item.

Description

The description or name of the code.

Search Argument

The search key defined for the item.

Alternate Serial Number

If business partners use their own serial numbers as an alternative to the item's manufacturer's one, the business partner's alternative appears in this field.

Note: In the Configuration Management Parameters (tscfg0100m000) session, the Display by Alternate Serial Numbers check box determines how LN searches for the serialized items.

Installation Group

The code that identifies the installation group, to which serialized item belongs.

This field is filled in automatically in the following cases:

If you link the serialized item to an Installation group in the Installations (tsbsc1110m000) session.
If you link the serialized item to a physical breakdown of which the top serialized item is already linked to an installation group.

Note: If you link a serialized item (that has a physical breakdown) to an Installation group, LN links all the serialized items in the physical breakdown to the same Installation group.

Creation Time

The time when the serialized item data is created into LN.

Owner

The sold-to business partner who owns the serialized item.

Note:

If you link the top serialized item in a physical breakdown to an Installation group, LN enters the sold-to business partner of the installation group in this field and disables the field.
The serialized items related to the top serialized item have the same sold-to business partner.
If the Installation group that the top serialized item is linked to has its Department field populated (in the Installation Groups (tsbsc1100m000) dynamic session), this field will be empty and unavailable. To enable this field, clear the Department field in the Installation Groups (tsbsc1100m000) session.

Serialized Item Group

The serialized-item group that the serialized item can be classified into.

RFID Structure

The ID of the RFID structure.

Label Layout

The code of the label layout.

Asset Tag

The tag used for recognising the asset.

Warranty Template

The warranty, if any, that applies to the serialized item.

Default value

The warranty that is linked to the service item.

Status

The status of the serialized item's physical breakdown structure.

Structure Type

The type of physical breakdown structure defined for the serialized item.

Allowed values

Physical: A physical item (such as material) in a configuration.
Structure: A large and/or complex installation in a configuration.

Note:

This field is visible only if the Structure Type Usage check box is selected in the Configuration Management Parameters (tscfg0100m000) session.
The value in this field is set to Structure if the Item is not defined in the Items - Service (tsmdm2100m000) and the Items (tcibd0501m000) sessions.

Physical Top

Indicates that the item is a physical top item. LN selects this check box if the item is the parent of other physical items, but has no physical parents. The physical top can be different from the actual top, when the actual top is a structure.

Note: This field is visible only if the Structure Type Usage check box is selected in the Configuration Management Parameters (tscfg0100m000) session.

Non-Conformance Report

If a check mark is displayed, data is available in the linked session.

Top Item

The item code of the highest-level serialized item in the physical-breakdown structure, to which this serialized item belongs.

Note:

The top serialized item is displayed in this field after its status is set to Active.
Each time the physical breakdown is changed, the top serialized item is updated.

Top Serial Number

The serial number of the topmost serialized item in this item's physical breakdown.

Operations Department

The service department that usually carries out the activities on the serialized item.

Default value

If the serialized item is part of an installation group, the default service department for the item will be the one assigned to the Installation group in the Installation Groups (tsbsc1100m000) session.

Preferred Engineer Field Service

The service engineer preferred to perform the maintenance for the serialized item. LN defaults this value for the related service orders and service order activities.

Note: This field is applicable only if the Field Service check box is selected in the General Service Parameters (tsmdm0100m000) session.

Preferred Engineer Depot Repair

The service engineer preferred to perform the maintenance for the serialized item. LN defaults this value for the related work orders and work order activities.

Note:

This field is applicable if:

The Depot Repair check box is selected in the General Service Parameters (tsmdm0100m000) session.
The Use Assignments in Work Orders check box is selected in the Work Order Parameters (tswcs0100m000) session.

Ship-from Business Partner

The business partner who carries out the subcontracted service or maintenance work for the item. If the subcontractor (buy-from BP) has several branches, the ship-from BP's branch carries out the subcontracting work.

Contact

The person at the customer's location who is responsible for technical correspondence regarding the serialized item.

Location Address

The (code of the) address where the serialized item is located.

Sales Order

The type of order from which the serialized item is created.

Originating Order Line

The type of order line from which the serialized item is created.

Preferred Operator

The operator preferred on a rental agreement. This preferred operator is used as a default for the preferred engineer on the Service Order Activity, for a rental agreement.

Note:

This field is displayed only if:
- The Equipment as a Service check box is selected in the Implemented Software Components (tccom0100s000) session.
- The Field Service check box is selected in the General Service Parameters (tsmdm0100m000) session.
This field is applicable only if the Item is specified and is of the type, Equipment.

Serialized Item Warranty Terms

If this check box is selected, warranty coverage is defined for the serialized item. If this check box is cleared, you can define generic warranty for the item.

Generic Warranty

The code of the generic warranty.

Note: This field is applicable only if the Serialized Item Warranty Terms check box is not selected.

Description

The description or name of the code.

Supplier Warranty

The code of the supplier warranty template.

Description

The description or name of the code.