tsctm domains

Ceiling

The maximum cost amount that is agreed with the business partner. Any costs that are higher than this value are charged for.

Coverage Percentage

All service costs are charged for at a discounted rate.

Ceiling on Coverage Percentage

All the aggregated service costs are charged at a discounted rate, provided that the total amount charged does not exceed the ceiling price. Any costs that are higher than this value are charged for at the standard rate.

Exclusion

Terms are excluded from contract coverage.

Own Risk

Terms are excluded from contract coverage until a certain ceiling amount or coverage percentage is reached. If the ceiling amount is reached or the end date of the coverage term is reached, coverage will be offered on any other coverage term. Note that this covering method is not applicable to warranty coverage terms.

Note: 
  • If the coverage term has more than one phase, each phase can use a different cost-covering method.
  • If different cost-covering methods for each phase are required, they are placed in the associated phase term.
Renewal
Renewal with Indexation
Incidental Changes
Indexation
Original Contract
Normal Line
Total Line

A total line is a sum total of calculation lines.

Calculation Line

A Calculation line is a partial configuration and contributes to the overall configuration of the type Total Line.

Time and Material

The time & material is used to define a sales price for the material, labor or other costs.

Fixed Repair Price

The fixed price is used as a fixed repair price for the maintenance work and/or service work done for the item.

Not Applicable
Costed
Posted
Approved
Free
Master Routing
Routing Option
Any Activity
Any Order
Reference Activity
Cost of Sales
Sales
Periodic Installment

Installment generated according to the installment template defined for the contract or configuration line.

Penalty Installment

Installment generated in case of incidental changes.

Closure Installment

Installment generated when a contract is canceled.

Down Time Penalty

Installment generated in case downtime agreements are not met.

Manual Installment

Installment created manually.

Maintenance
Call
Claim
Service
Sales Value of Configuration

The price is calculated as a percentage of the sales prices of the valid items that are linked to the cluster. This cluster can be specified in the service contract or the contract quotation. The percentage is usually based on history, experience, market, and competitor prices.

Note: The Sales Value of Configuration option is not available for service-order quotations.
Budgeted Service Costs

The price is the total sales amount of all defined terms and coverage terms.

Installation/Item Pricing

The contract price for the covered configuration is based on the recommended sales prices for the combination of item, contract template, and duration. These prices are maintained in the Contract Item Price Lists (tsctm0115m000) session.

Currency Rates

This value is selected when the rate for the home currency originates from the Currency Rates table.

Calculated

This value is selected when the revenue is consumed/allocated for multiple installments when the currency rates are different.

Manual

This value is selected when the home currency rates are manually specified.

Not Applicable

This value is selected when the Use Multiple Functional Currencies check box is cleared in the Companies (tcemm1170m000) session.

Number of days per period

The basis of revenue recognition per period is by the number of days per fiscal period. The number of days the contract is live in the fiscal period determines the amount that needs to be recognized for that fiscal period. The contract duration in days, based on the start date and end date of the contract, forms the basis of the contract price per day. The following formulas are used:

amount to be recognized = (net contract amount / total days of contract) * number of days	contract or configuration belong to the fiscal	period
net contract amount = (total contract sales amount) * (100 – p)%

Where 'p' is the percentage specified in the Provision field of the contract header. If 'p' is zero, the net contract amount is the current total contract sales amount.

Cumulative days

The number of days elapsed since the last recognition for the contract forms the basis to calculate the amount to be recognized. The creation date of the contract revenue is considered and the fiscal period to which the creation date belongs will be the fiscal period in which the amount will be recognized. The following formulas are used:

amount to be recognized = ((net contract amount / total days of contract * cumulative number of days to date) – cumulative recognized revenue until date)
net contract amount = (total contract sales amount) * (100 – p)%

Where 'p' is the percentage specified in the Provision field of the contract header.

Earned Revenue Factor (Cost per Period)

When from Service Order Control , Call Management or Maintenance Sales Control , the material, labor and other lines are costed, the cost incurred for the contract is transferred to Contract Management and stored against the fiscal period in which the costing occurred. The following formulas are used:

ERF = total contract sales amount/ total estimated costs amount to be recognized = (cost incurred for the period * ERF)
net contract amount = (total contract sales amount) * (100 – p)%
net	configuration amount = (total configuration sales amount) * (100 – p)%
Earned Revenue Factor (Cumulative Cost)

The cost incurred since the last recognition for the contract forms the basis to calculate the amount to be recognized. The creation date of the contract revenue is considered, and the fiscal period to which the creation date belongs, will be the fiscal period in which the amount will be recognized. The following formulas are used:

ERF = total contract sales amount/ total estimated costs amount to be recognized = (lesser of A or B) – cumulative recognized revenue until date

A = cumulative cost incurred to date * ERF

B = net contract amount

net contract amount = (total contract sales amount) * (100 – p)%

If recognition is at the configuration level:

ERF = contract configuration	sales amount / estimated costs for configuration amount to be recognized = (lesser of A or B) – cumulative recognized revenue until date

A = cumulative cost incurred to date * ERF

B = net contract configuration amount

net contract configuration amount = (total contract configuration sales amount) * (100 – p)%
Not Applicable
Service Contract
Sold-To
Status
Expiry Date
Contract Type
Search Argument
Internal Sales Representative
Free

This is the initial state. You are free to modify the service contract.

Active

The service contract is frozen and changes cannot be made via the contract renewal procedure.

Expired

The contract's expiry date is in the past.

Canceled

The service contract is canceled for the reasons mentioned in the cancel reason.

Closed

The service contract is financially processed and can be moved to history.

Free

The service-contract quotation is in the process of being developed, and can be modified as required.

Printed

The service-contract quotation has been finalized and can now be sent to the business partner. On receipt of the service-contract quotation, the business partner can accept or reject it, or request for a modification of the quotation.

Accepted (for Contract)

The service-contract quotation has been accepted by the business partner, and can now be processed into a service contract.

Processed

The service-contract quotation has been processed into a service contract, and can now be moved to history.

Canceled

The service-contract quotation has been rejected by the business partner, and can now be moved to history.

Free

The change is just initiated.

Active

The change is approved and committed.

Free

You can maintain the installment.

Accepted

The installment has been accepted and you cannot change it. You can release it to the Invoicing module in Invoicing .

Transferred

You cannot change the installment. It has been transferred to the Invoicing module. You can invoice and print the installment in Invoicing .

Posted

The Invoicing module has posted the installment to the General Ledger module in Financials . You can delete the installment after you post it to history.

Canceled

The installment has been canceled. You can delete the installment after you post it to history.

Status relationships

The following table shows the possibilities of the new status values related to the old ones:

Free X X(S+A) X(S+A)
Accepted X X(S) X(S+A)
Transferred X(I) X X(I)
Posted X
Canceled X
Labor
This term type is selected when certain tasks are done as part of a service activity.
Tooling
This term is selected when certain tools are used while performing a service activity.
Traveling
This term type is selected when field engineers deliver onsite services. It includes mileage and service engineer’s travel costs.
Subcontracting
This term type is selected when certain activities are subcontracted while executing service contracts.
Help Desk
This term type is selected when helpdesk support is provided with a guaranteed response time.
Other
This term type is selected when the coverage cannot be covered by the rest of the term types.
Uptime
This term type is selected when a certain uptime is guaranteed for critical equipment in the service contract.
All
This term type is selected when the coverage includes all costs in certain limits but cannot be specified by type.
Material
This term type is selected when certain items are used to carry out a service activity.