Diagnosis for Call with Master Routing
When the Allow Transfer of Calls to same Part Maintenance
Line check box is selected in the Call Parameters (tsclm0100m000) session and a call is transferred to depot repair, eventually, a work order activity
line is created in the Work Order Activities (tswcs2110m000) session for each master routing operation.
The call diagnosis data is displayed for each work order activity line generated from the call and the master routing. However, you can modify this data for each activity line. If the data is modified for one of the activity lines, the data is also updated for the other activity lines generated from the same master routing and call.