Diagnosis handling when multiple calls transferred to same Part Maintenance Line
When the Allow Transfer of Calls to same Part Maintenance
Line check box is selected in the Call Parameters (tsclm0100m000) session and a call is transferred to depot repair, eventually, a work order activity
line is created.
You can maintain the diagnosis related data for the work order activity in the Work Order Activities (tswcs2110m000) session.
A separate work order activity line can be created for each call. The call diagnosis data (reported problem and expected problem/solution) is defaulted on the work order activity line and you can specify the actual problem/solution.