Handling return of maintenance item(s) and non-consumed items in MSC
In maintenance sales order control, for the part lines, the Status can be set to Completed only when the linked work order Status is set to Closed or Canceled and the maintained item is (are) sent back to the customer. Hence, the Work Order Costs - coverage lines are created before the part maintenance line are set to Costed.
Closing the work order
When the work order is Closed, the problem and solution on the part maintenance line are updated.
Delivering the maintenance item back to the customer
The work order Status must be set to Completed before the maintained item is sent back to the customer. The maintained item can be sent back to the customer using the warehousing order or using the Confirm Item Receipt/Delivery in Location (tsmsc1100m200) session. The Status of the part maintenance line is set to Completed either after delivery of the maintained item to the customer, when the status of the work order is Closed or after closing the work order, when the maintained item is returned to the customer.
Canceling a Part Maintenance line
When you cancel a part maintenance line for which the maintained items are already shipped from the warehouse to the depot, the work order and the part maintenance line is set to Initiate Cancelation. The work order must be Completed and Closed first before you cancel the part maintenance line. The part maintenance line can be set to Canceled when the Status of the maintenance sales order is set to Closed.
Converting a Part Maintenance line to a Part Receipt line
When you convert a part maintenance line to a part receipt line, the work order Status can be set to Completed. When non-consumed items are not present and the Automatically Close Work Order parameter is selected in the Work Order Parameters (tswcs0100m000) session, the maintained quantity must be zero and the work order is closed by LN. If non-consumed items are present, you must close the work order manually, after the warehouse receipt order is processed for these items.