Handling Serialized Item (Repair Warranty, Sold-to BP, Physical Breakdown)
Repair Warranty
If the serialized item is covered by a repair warranty, the Service Type specified for the Service Orders (tssoc2100m000) session is considered. This Service Type is defaulted from the Repair Warranty (service type tab) field in the service order parameter (tssoc0100m000) session.
Sold-to Business Partner
The sold-to business partner is based on the installation group and/or serialized item. If the sold-to business partner is already specified for the service order header and this sold-to business partner is not the same as the sold-to business partner of the serialized item or the installation group, LN displays a warning before the sold-to business partner is overwritten.
If the sold-to business partner is not specified on the service order header and the service order is linked to a TP-project, the sold-to business partner is defaulted from the TP-project.
The sold-to business partner can be modified if:
- the service order is not retrieved from a service quotation
- the Order Status of the service order is Free or Planned
- the customer owned material is not defined.
Preferred Engineer and Location Address
The preferred engineer for the service order header can be defaulted with the preferred engineer of the installation group and the serialized item. When planning the service order during Global SRP, the serialized item is present on the service order header, so defaulting the preferred engineer on the service order header is not required.
You can use the Update Engineer and Location Address (tscfg2700m000) session to insert or update the preferred engineer and the location address. The item and serial number data is saved in the Search Results - Update Engineer and Location Address (tscfg2120m000) session.
Determine Duration, Times & Calendars
The serialized item is specified on the service order header, hence, the order duration can be calculated based on the Availability Type of the service type, the preferred engineer, the installation group, the serialized item and the service department.
For the service order header, LN considers the (serialized) item of the service order header to determine the applicable calendar. For the service order activity, LN considers the (serialized) item of the activity to determine the applicable calendar.
LN uses the following search logic to determine the duration, planned start/finish times or calendars in Service Order Control:
- Serialized item
- Installation Group
- Preferred Engineer
- Service Center
- Company
The company calendar is considered as the last option. So, this calendar must always be available.
Physical Breakdown and Serial Status
The serial status can only be defined on the service order activity. The repair work performed for a serialized item, is specified for the service order activity. Hence, the status of the serialized item after repair, is managed at the service order activity level. The physical breakdown and serialized item changes are also managed at the service order activity level.
You can use the Physical Breakdown option on the Action menu in the Service Orders (tssoc2100m000) session, to display the physical breakdown of the serialized item.
Pricing Contract and Pricing Method
To define a fixed price per order, you can set the value of the Pricing Method field to Fixed Order Price in the Service Orders (tssoc2100m000) session. The Pricing Method field can be set to Fixed Activity Price only in the Service Order Activities (tssoc2110m000) session, because the repair work performed for a serialized item is specified for the service order activity.
In the pricing contract, the Pricing Method for the serialized item can be set to Fixed Activity Price or Time and Material. When the pricing method is Fixed Activity Price, the price for the repair work can be specified.
Dummy Serialized Item
The user can define a dummy serialized item for the service order header that must be replaced with the actual serialized item, prior to the completion of the service order.