Service Order Invoicing

The invoice process is triggered when you set the order or activity status to Costed. The cost lines that underlie the order or the activity are sent to Invoicing, from where further processing is carried out to send the invoices to the customer locations.

Depending on the case at hand, an order can be costed at once, costed at an activity level, or each cost line can be costed individually. Taxes applicable for each country are applied at the time of invoicing.

The invoice from a contract (installments) or an invoice from a maintenance sales order can be combined with a service order, into a collect invoice to prevent a bureaucratic burden in the financial department. In the background, the ledger accounts in Financials are updated. The order information is held until the financial reconciliation is carried out.