Service Order Costing
All actual costs, such as material labor, tools used, and travel costs, can be registered. Declarations, hotel expenses, and so on can also be related to a service order. Expenses such as hotel invoices are first paid by the Accounts Payable module ( Financials) and can be charged to the service order. Subcontracting costs can also be charged to a service order.
Hours spent on general issues such as car replenishment, car maintenance, collection of parts, personal problems, such as doctor’s visit and so on, can also be reported.
The costs can also be entered in the remote service application such as Mobile Service. For possible invoicing, which depends on the contract or warranty agreed, you can transfer the costs by remote access to Service from the field directly.
Order costs/amounts can be covered by any applicable/valid agreements, such as service contracts, warranty, repair warranty, service order quotations, or FCO based on the applicable discounts in each case.
The user can have a visibility into the gross margin or net margin per order, and take actions based on the perceived profitability of the order. Online margin control also makes it possible to get a quick overview of the costs on the service orders.