Defining Service Orders manually

Run the Service Orders (tssoc2100m000) session to create service orders. The service order is a group of activities that can be selected from a library or defined at the moment the service order is made. The service order consists of a header, order lines, and estimated cost lines. In the header, you can enter general information, including customer, Installation group, location, and start and end dates. Each order line is a group of activities that you can link to the item. Each activity/order line can have:

• A problem
• A description
• Activity start and end date
• Estimated cost lines, such as:
  • Tasks to solve the problem
  • Materials required for repair
  • Any other requirements

Use the Service Order Activities (tssoc2511m000) session to display the service order activities that are linked to the service order. If the service order status is Free, Planned, or Released, you can add new activity lines. New activities are created with the status Free. The information that is recorded about the activity is used to specify what type of work is performed. You can record information such as what the work is performed on, for example, item, anonymous item, or serial number, when the work is performed, what skills are required to perform the work, and any changes that will occur to the installation group based on the work performed. The information for the activity is displayed if linked to a reference activity.

Use the Service Order Estimated Material Costs (tssoc2120m000) session to list, create, and maintain the estimated labor costs that are associated with reference activities defined on a service order.

You can create or maintain the estimated labor costs, if the service order status is Free or Planned. If the service order status is Released, you cannot update these costs. You can only change the estimated costs for service order activities with Free or Planned status. If you add estimated costs, LN copies the costs immediately to the actual costs. A cost component must be related to every estimated cost. Cost components are used as a method for cost control.

Use the Service Order Estimated Labor Costs (tssoc2130m000) session to list, create, and maintain the estimated material costs that are associated with reference activities defined on a service order.

Use the Service Order Estimated Other Costs (tssoc2140m000) session to list, create, and maintain the estimated other costs that are associated with reference activities defined on a service order.