Templates for external service order documents

To create a template for external service order documents, take the following steps:

  1. Start the Service Order Parameters (tssoc0100m000) session.
  2. Click the Orders tab.
  3. Click Text Editor button. The Texts dialog box appears.
  4. Select the appropriate template item:
    • Acknowledgement sheet template
    • Appointment sheet template
    • Repair report template
  5. Define the template with the variables supported in the selected template item, as listed below.
  6. Save the template and exit.

Template variables

Variables for the contact of Installation group:

$conf.titl Title
$conf.init Initials
$conf.bfsn Before Surname
$conf.surn Surname
$conf.suff Suffix
$conf.name Name

Variables for the contact of the sold-to business partner:

$conf.titl Title
$conf.init Initials
$conf.bfsn Before Surname
$conf.surn Surname
$conf.suff Suffix
$conf.name Name
$curr.date System Date while printing
$order Order Number
$ordr.desc Order Description
$clus Installation group Code
$clus.desc Installation group Description
$project Project
$project.desc Project Description
$svcn.desc Service department Description
$engineer Service engineer
$duration Duration of Service Order
$unit Unit of Duration
$appo Appointment (yes/no)
$el.st.tm Earliest Start Time
$pl.st.tm Planned Start Time
$pl.fn.tm Planned Finish Time
$lt.fn.tm Latest Finish Time
$employee Sales Employee
$empl.dep Sales Employee Department Description
$empl.tel1 Sales Employee Telephone 1
$empl.tel2 Sales Employee Telephone 2
$empl.mail Sales Employee E-mail
$refa Reference A
$refb Reference B
$contract Contract Code
$cntr.desc Contract Description
$city1 City 1 of Company
$city2 City 2 of Company
$numb.app Number of Appendices (applicable for repair reports)

Example

Title: $conf.titl Initials: $conf.init Before Surname: $conf.bfsn Surname: $conf.surn Suffix: $conf.suff Name: $conf.name Skill: $skla.desc $city1, $curr.date

Dear customer,

Please be informed that the service order $order $ordr.desc must be carried out on the $pl.st.tm.

This service order will be carried out for the Installation group: $clus - $clus.desc.

This service order is part of the $project $project.desc project.

The service order will be carried out by the $engineer engineer of the $svcn.desc service department and will take approximately $duration $unit to be accomplished.

This order falls financially under contract $contract $cntr.desc.

Yours sincerely, $employee $empl.dep Tel. 1: $empl.tel1 Tel. 2: $empl.tel2 E-mail: $empl.mail

Detailed information:

Appointment: $appo

Earliest Start Time: $el.st.tm Planned Finish Time: $pl.fn.tm Latest Finish Time: $lt.fn.tm

Reference A: $refa Reference B: $refb