Templates for external service order documents
To create a template for external service order documents, take the following steps:
- Start the Service Order Parameters (tssoc0100m000) session.
- Click the Orders tab.
- Click Text Editor button. The Texts dialog box appears.
- Select the appropriate template item:
- Acknowledgement sheet template
- Appointment sheet template
- Repair report template
- Define the template with the variables supported in the selected template item, as listed below.
- Save the template and exit.
Template variables
Variables for the contact of Installation group:
| $conf.titl | Title |
|---|---|
| $conf.init | Initials |
| $conf.bfsn | Before Surname |
| $conf.surn | Surname |
| $conf.suff | Suffix |
| $conf.name | Name |
Variables for the contact of the sold-to business partner:
| $conf.titl | Title |
|---|---|
| $conf.init | Initials |
| $conf.bfsn | Before Surname |
| $conf.surn | Surname |
| $conf.suff | Suffix |
| $conf.name | Name |
| $curr.date | System Date while printing |
| $order | Order Number |
| $ordr.desc | Order Description |
| $clus | Installation group Code |
| $clus.desc | Installation group Description |
| $project | Project |
| $project.desc | Project Description |
| $svcn.desc | Service department Description |
| $engineer | Service engineer |
| $duration | Duration of Service Order |
| $unit | Unit of Duration |
| $appo | Appointment (yes/no) |
| $el.st.tm | Earliest Start Time |
| $pl.st.tm | Planned Start Time |
| $pl.fn.tm | Planned Finish Time |
| $lt.fn.tm | Latest Finish Time |
| $employee | Sales Employee |
| $empl.dep | Sales Employee Department Description |
| $empl.tel1 | Sales Employee Telephone 1 |
| $empl.tel2 | Sales Employee Telephone 2 |
| $empl.mail | Sales Employee E-mail |
| $refa | Reference A |
| $refb | Reference B |
| $contract | Contract Code |
| $cntr.desc | Contract Description |
| $city1 | City 1 of Company |
| $city2 | City 2 of Company |
| $numb.app | Number of Appendices (applicable for repair reports) |
Example
Title: $conf.titl Initials: $conf.init Before Surname: $conf.bfsn Surname: $conf.surn Suffix: $conf.suff Name: $conf.name Skill: $skla.desc $city1, $curr.date
Dear customer,
Please be informed that the service order $order $ordr.desc must be carried out on the $pl.st.tm.
This service order will be carried out for the Installation group: $clus - $clus.desc.
This service order is part of the $project $project.desc project.
The service order will be carried out by the $engineer engineer of the $svcn.desc service department and will take approximately $duration $unit to be accomplished.
This order falls financially under contract $contract $cntr.desc.
Yours sincerely, $employee $empl.dep Tel. 1: $empl.tel1 Tel. 2: $empl.tel2 E-mail: $empl.mail
Detailed information:
Appointment: $appo
Earliest Start Time: $el.st.tm Planned Finish Time: $pl.fn.tm Latest Finish Time: $lt.fn.tm
Reference A: $refa Reference B: $refb