About this Guide

This guide provides information about the various concepts and processes such as reference activities, service order processing and field change order, available in Field Service.

Objectives

This document is designed to meet the objectives described below. It is assumed that you already have a understanding of LN Service.

Understand the following concepts:

Reference Activities
Service Order Processing
Field Change Order
Failure Analysis

To perform the following tasks:

To generate maintenance planning
To generate service orders
To plan and release service orders
To close service orders
To cancel service orders

Document summary

This guide explains the various concepts and processes available in the Field Service.

How to read this document

This document is assembled from online Help topics. As a result, references to other sections in the manual are presented as shown in the following example:

For details, refer to LN Service Online Help.

Please refer to the Table of Contents to locate the referred section.

Underlined terms indicate a link to a glossary definition. If you view this document online and you click on underlined text, you jump to the glossary definition at the end of this document.