Call diagnostics

An important function in the Call Management (CLM) module is the Call diagnostics.

If you register a call, you can enter the problem and the item details. You can then initiate the diagnostic tree specific to the equipment. You can select a potential problem and solution with the help of a diagnostic tree.

To view the diagnostic tree, in the Call (tsclm1100m000) session, on the Specific menu, click Diagnostic Tree. LN determines which diagnostic tree must be used based on the item or serial number.

Before you open the diagnostic tree, you must set up the structure.