About this Guide

This guide provides information about the various Call Management processes available, and the procedure to create and process calls.

Objectives

This document is designed to meet the following objectives:

Master data setup
Call handling
Call diagnostics

This document assumes that you already have a general understanding of LN Financials.

Document summary

This document describes the various Call Management processes available, and the procedure to create and process calls.

How to read this document

This document is assembled from online Help topics. As a result, references to other sections in the manual are presented as shown in the following example:

To locate the referred section, refer to the Table of Contents.

Underlined terms indicate a link to a glossary definition. If you view this document online, you can click the underlined text to proceed to the glossary definition of the term.