Generating an NCR from a Service Object

To generate an NCR from a service object:

  1. In the Work Order (tswcs2100m100) session, select an outgoing subassembly line.
  2. In the Actions menu, click Create Non-Conformance Report. The Non-Conformance Reports (qmncm1100m000) session opens. LN generates a NCR number for the order.

    LN defaults the following:

    • Item Details. If the item is serialized, click the Lots / Serials / Stock Point Details button to view the serial details in Non-Conforming Material Report - Lots and Serials (qmncm1110m000) session.
    • Origin Order Details
    • Order Origin
    • Line Type
    • Order Line
    • Business Partner
    • Warehouse
  3. In the Non-Conformance Reports (qmncm1100m000) session, specify the following:
    • Description of Material Non-Conformance
    • Non-Conforming Type
    • Non material Severity
  4. Save and Submit NCR. In the Outgoing Subassembly tab of Work Order (tswcs2100m100) session, select References menu and click Related Orders. In Work Order – Related Orders (tsmdm4500m000) session, you can view the details of the NCR that was created.
  5. In the Disposition tab of the Non-Conformance Reports (qmncm1100m000) session, specify the following:
    • Review Board
    • Planned Review Date
  6. Save, Submit, and Assign the disposition.
  7. Select the NCR Disposition. The allowed values for Service are:
    • Rework (to Existing Specification)
    • Rework (to New Specification)
    • Repair

    Note: You must select the disposition type in order to specify the Kind of Order.

  8. Select the Disposition Order Origin. For Service, the following values are applicable:
    • Service
    • Maintenance Work
    • Batch Repair
    • Maintenance Sales
  9. Click Disposition. Based on the value specified in the Kind of Order, LN generates the required order.