Field Service Engineer Assignment - Remote (tssoc2605m000)
Use this session to create a assignment (remote) for the field service engineer. The field service engineer can accept or reject the assignment.
Field Information
- Service Order
-
The code of the service order.
- Activity Line
-
The code of the service-order activity line that the service engineer works on.
- Reference Activity
-
The code of the reference activity listed for the service order.
Note: Any requirements (material, labor, other) listed for the reference activity are added to the cost lines of the service order. - Description
-
The description or name of the code.
- Assignment Status
-
The assignment status of the service engineer.
Allowed values
- Accepted
- Started
- Completed
- Rejected
- Assigned
- Sold-to Business Partner
-
The code of the sold-to business partner.
- Description
-
The description or name of the code.
- General
-
- Serialized Item
-
- Installation Group
-
The installation group for which the service order is created.
- Description
-
The description or name of the code.
- Item
-
The item code of the serialized item.
Note: If the Items Service by Office is Mandatory check box is selected in the General Service Parameters (tsmdm0100m000) session, you can only select an item that is linked to the specified Service Office. The service items are linked to the service office in the Items - Service by Office (tsmdm2120m000) session. - Measurement Type
-
The code of the measurement that triggers the service order activity in a use-based maintenance (UBM) schedule.
Default value
The measurement specified for the reference activity.
Note:You can only maintain this field if the service order activity status is Free or Planned.
LN allows you to select the measurement type from the Measurement Types by Serialized Item Group (tsmdm0171m000) session if the item specified in this session is part of a serialized item group, to which measurement types are linked. Else, you can select the measurement type from the Measurement Types (tsmdm0165m000) session.
- Serial Number
-
The serial number of the serialized item.
- Description
-
The description or name of the code.
- Times
-
- Activity Duration
-
The time taken to execute the activity.
- Unit
-
The unit used to express the activity's execution time.
- Activity Planned Start Time
-
The time planned for the activity to start.
- Activity Planned Finish Time
-
The time planned for the service order activity to finish.
- Actual Start Time
-
The date and time when the service engineer starts work on the execution of the assigned activity.
- Actual Finish Time
-
The date and time when the service engineer completes the execution of the assigned activity.
- Problem / Solution Handling
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- Reported Problem
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The problem that is reported by the customer.
- Description
-
The description or name of the code.
- Expected Problem
-
The expected problem.
- Description
-
The description or name of the code.
- Expected Solution
-
The probable expected solution for the reported problem.
- Description
-
The description or name of the code.
- Actual Problem
-
The actual problem as determined by the service/support engineer.
- Description
-
The description or name of the code.
- Actual Solution
-
The actual solution as determined by the service/support engineer.
- Description
-
The description or name of the code.
- Obligations
-
- Coverage Contract
-
The code of the active service contract that covers the serialized item.
- Warranty
-
The code of the warranty applicable to the activity lines linked to the service order line.
- Done For
-
- Project
-
The code of the project.
- Description
-
The description or name of the code.
- Order Date
-
The date and time when the service order is entered in LN.
- Order Procedure
-
The order procedure classifies the nature of the service activities that are required. The default value for the field is the order procedure that is linked to the selected service type.
Allowed values
- Emergency
- Normal
- Text
-
- Activity Text
-
The additional information related to reference activity.
- Call Text
-
The text related to the call for the applicable service order.
- Solution Text
-
The text related to the actual solution as determined by the service engineer.
- Service Type
-
The service type.
- Description
-
The description or name of the code.
- Invoicing By
-
Indicates how the invoicing is performed when the cost transaction is project pegged for the selected line associated with the service order.
Allowed values
- Service
- Project
- Not Applicable
Note:- This field is displayed only if the Project Pegging check box is selected in the Implemented Software Components (tccom0100s000) session.
- By default, this field is set to Project if:
- The Contract Type of the specified project is set to Time & Materials or Cost Reimbursement in the Contract (tpctm1600m000) session.
- A project is specified, but the service order is not pegged.
- By default, this field is set to Service if:
- A service coverage contract is applicable to the service order.
- A project is not specified for the service order.
- A project is specified for the service order, but a contract is not linked to the project.
- A quote is linked to the service order.
- This value is defaulted from the Default Value for Invoicing By field in the General Service Parameters (tsmdm0100m000) session or the Service Offices (tsmdm1100m100) session, if the Contract Type of the specified project is set to Fixed Price in the Contract (tpctm1600m000) session.