Service Order Activities (tssoc2511m000)

Use this session to view the service order activities listed in LN.

Note: Use the Service Order Activities (tssoc2110m000) session (started through the appropriate menu in the Service Orders (tssoc2100m000) session) to view only the activities listed for a selected service order.

Note: You can view the Required Skills option, only if the Skill checkbox is selected in General Service Parameters (tsmdm0100m000) session.

Integration with Infor LN Quality

LN allows you to create non-conformance reports for service objects, using the Create Non-Conformance Report option on the Action menu. The Non-Conformance Reports (qmncm1100m000) session is invoked, wherein you can create the report for the service object.

LN allows you to link non-conformance reports for service objects, using the Link Non-Conformance Report option on the Action menu. The Non-Conformance Reports (qmncm1100m000) session is invoked, wherein you can select the report to be linked to the service object.

You can use the Unlink Non-Conformance Report option on the Action menu to unlink the Non-Conformance report. The Related Orders - Quality Management (tsmdm4500m100) session is invoked, wherein you can select the report to be unlinked.

Note:

These non-conformance report options are visible only if the Non-Conformance Reports check box is selected in the General Service Parameters (tsmdm0100m000) session.
The Create Non-Conformance Report option is enabled only if the Item is specified for the service object.

Field Information

Service Order

The (number of the) service order for which the activity is listed.

Activity Line

The number given to the activity to identify it, and distinguish it from the other activities listed for the service order.

Reference Activity

The (code of the) reference activity listed for the service order.

Description

The name or description of the reference activity.

Search Argument

The service order activity's search key.

Coverage Type

The (code of the) service order activity's coverage type.

Invoicing By

Indicates how the invoicing is performed when the cost transaction is project pegged for the selected line associated with the service order.

Allowed values

Service
Project
Not Applicable

Note:

This field is displayed only if the Project Pegging check box is selected in the Implemented Software Components (tccom0100s000) session.
By default, this field is set to Project if:
- The Contract Type of the specified project is set to Time & Materials or Cost Reimbursement in the Contract (tpctm1600m000) session.
- A project is specified, but the service order is not pegged.
By default, this field is set to Service if:
- A service coverage contract is applicable to the service order.
- A project is not specified for the service order.
- A project is specified for the service order, but a contract is not linked to the project.
- A quote is linked to the service order.
This value is defaulted from the Default Value for Invoicing By field in the General Service Parameters (tsmdm0100m000) session or the Service Offices (tsmdm1100m100) session, if the Contract Type of the specified project is set to Fixed Price in the Contract (tpctm1600m000) session.

Installation Group

The installation group that the service order activity is listed for.

Planned Start Time

The time planned for the activity to start.

Line Status

The service order activity's status.

Pricing Contract Change

The number that identifies the active contract change number at the time of linking. The order will use the contract terms that are activated for this contract change number.