Contract Quote Helpdesk Terms (tsctm1135m200)
Use this session to maintain the selected help desk cost-term that is associated with the coverage term that is selected from the service-contract quotation.
Field Information
- Contract Quote
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contract quotation
- Configuration Line
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The line number identifying the configuration for which the total amounts apply.
- Type of Configuration Line
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The classification of the line. The line type can either be Normal, Total or Calculation. A total line is a sum total of calculation lines. A Calculation line is a partial configuration and contributes to the overall configuration of the type Total line.
- Coverage Type
- Coverage Line
- Helpdesk Line
- Description
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The description of the helpdesk call.
- Fixed Price
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Indicates that the fixed Sales Price is defined for the Configuration Line in the Fixed Price Terms (tsctm1111m000) session.
Note:- This field is applicable only if the Use Prices in Service Contracts check box is selected in the Contract Management Parameters (tsctm0100m000) session.
- Coverage
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If this check box is selected, the coverage and cost terms can be defined for the configuration line.
Note:This field is visible only if:
- The configuration line is set to Normal Line.
- The Use Prices in Service Contracts checkbox is selected in Contract Management Parameters (tsctm0100m000) session.
- Covered Calls
- Covered Call Units
- Cost Component
-
- Description
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The description of the cost component.
- Invoice Interval
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The invoice interval's code.
- Time Unit
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The unit used to define time.
- Description
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The description of the time unit.
- Labor Rate Code
- Description
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The description of the labor rate.
- Cost Rate
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standard cost
- Cost Rate
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Your company's reference currency, which is defined in the Companies (tcemm1170m000) session.
- Sales Rate
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The sales price of the term.
Note: The price is expressed in the currency of the header. - Cost Amount
-
cost amount
- Sales Amount
-
sales amount
- Response Type
- Description
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The description of the response time.
- Coverage Time Calendar
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The calender used to calculate the coverage time applicable for the helpdesk call.
- Description
-
The description of the coverage time calender.
- Reaction Period
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The time taken to react to the helpdesk call.
- Resp. Time Defn. Method
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The mthod used to calculate the response time. You can either use time units or business days to calculate.
- Solution Start Period
- Solution Start BD Counter
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If Response Time Definition method is set to Business days,then the solution start business days counter must be entered. The Solution start date is measured in terms of Business days.
- Solution Finish Period
- Solution Finish BD Counter
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If Response Time Definition method is set to Business days,then the solution finish business days counter must be entered. The Solution Finish date is measured in terms of Business days.
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