Service Resolution History - Failure Analysis (tsclm4100m000)
Use this session to display Service Resolution History - Failure Analysis (tsclm4100m000) of Service Order, Maintenance Sales Order and Work Order.
Field Information
- History Date
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The Date and Time on which the Failure Analysis was posted to History.
- Order Number
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Order Number refers to service order number or maintenance sales order Number or work order Number.
- Activity
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The smallest unit of activity that can be carried out for a, Service Order, Maintenance Sales Order or Work Order. The activity-line number enables you to define more than one activity for an order.
- Line
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Line number of an Item.
- Line Number
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The description or name of the code.
- Sequence Number
- Item
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The item or serialized item on which failure has been reported.
- Serial Number
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The serial number of the serialized item.
- Problem
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The real problem determined by the service or support engineer.
- Solution
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The definitive solution as determined service/support engineer, which solved the actual problem.
- Reference Activity
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The reference activity that must be carried out.
- Description
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The description or name of the code.
- Failure Reason
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Failure Reasons of an Item.
- Failure Date
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Failure Date of an Item.