Problems (tsclm3130m000)
Use this session to list and maintain details of problems for use in the Call Management module. You can use the problems to construct a diagnostic tree to diagnose calls.
Field Information
- Problem
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The code that identifies the problem.
Three types of problems exist:
- The reported problem.
- The expected problem.
- The actual problem.
- Description
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A brief description of the problem.
- Search Argument
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The default value given is the first 16 characters of the description.
- Priority
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The priority value given to the problem selected from a list maintained in the Priorities (tcmcs0170m000) session.
- Description
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A brief description of the priority given to the problem.
- Reported Problem
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If this check box is selected, problem can be used as the Reported Problem in Call Management and Service Order Control .
- Expected Problem
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If this check box is selected, Problem can be used as the Expected Problem in Call Management and Service Order Control
- Actual Problem
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If this check box is selected, Problem can be used as the Actual Problem in Call Management and Service Order Control
- Use for Mean Time Calculations
- If this check box is selected, Problem can be used for calculating the mean time in Call Management and Service Order Control