Call Groups (tsclm0150m000)
Use this session to view and maintain call groups.
Field Information
- Call Group
-
The code that identifies the call group.
- Description
-
The name or description of the call group.
- Category
-
Use this field to assign a category to your call group, which enables you to create a two-level structure for call groups.
- Related Call Group
-
If your call group has the category Call Group2, in this field you can select a call group of category Call Group1, to which this call group will be subordinately related. This enables you to create a two-level structure for your call groups.