After Sales Service

When a product is sold along with the product, the after sales services such as warranty and preventive maintenance plans are also sold. These after sales services are sold separately and are not delivered along with the product. However, you can now sell and deliver the product along with after sales services. To do so, at the time of selling the product, you can:
  • Add warranty (with a warranty template).
  • Generate a service contract.
  • Print the after sales service on the sales order acknowledgement and quotation.

Data setup

The following data must be set up:

  • In the General Service Parameters (tsmdm0100m000) session to use the installation group in service, the Installation Groups check box must be selected.
  • In the Configuration Management Parameters (tscfg0100m000) session the following parameters must be set in the After Sales Service group box on Installation Group tab:
    • Link to Installation Group: If this check box is selected, the After Sales Service lines are linked to an installation group, when the lines are processed, based on the specified after sales service requirements.
    • Installation Grouping Criteria: The criteria based on which the After Sales Service lines are added to an installation group when the lines are processed.
    • Matching Installation Group: If the Generate First Free Numbers check box is cleared, based on the Installation Grouping Criteria, one or more installation groups are created with the same code as the attribute that is used to group the after sales service lines.
    • Create Physical Breakdown: If this check box is selected, a physical breakdown structure is created when the After Sales Service serialized item line is processed.
    • Physical Breakdown Source: The source to create a physical breakdown structure when the After Sales Service serialized item line is processed.
  • In the Contract Management Parameters (tsctm0100m000) session the following parameters must be set in the After Sales Service group box on the Contracts tab:
    • Create Service Contract: If this check box is selected, a service contract is generated when the After Sales Service lines are processed.
    • Series for Service Contract: The default series used to generate a service contract when the After Sales Service lines are processed.
    • Default Contract Template: The default contract template used when generating a service contract from the after sales service integration.