Serial numbers

A unique serial number is assigned to each manufactured or purchased item. The serial number is assigned to track the life cycle of the item.

You can define a dummy serial number for an item. The dummy serial number is a temporary number and can be used to monitor the item until a permanent number is assigned.

For each serialized item, you can define an alternative serial number for customer reference. You can use the alternative serial number to search for items when you register calls, create service order activities, or register parts lines for a maintenance sales order.