Return orders for contract deliverables

If a customer returns contract deliverable items, a return order must be created for the deliverable line in the Create Return Deliverables (tppdm7200m100) session. Return orders can be created for deliverables of the type Hardware and Non Hardware. A return order for a contract deliverable can be manually created from the contract deliverable line, deliverable schedule, contract shipment, or contract invoice. You can also create multiple return orders for a single deliverable line.

Note: A return order for a contract deliverable can be created only if the status of the deliverable line is set to Delivered.

You can view the return order data in the Contract Deliverables (tppdm7100m100) and the Contract Deliverables Schedule (tppdm7100m200) sessions. When a return order is created, a negative deliverable with a negative order quantity and a negative sales amount is created. The quantity of the returned goods is displayed as the negative order quantity.

Note: A return order can be created only if the goods are returned after receiving a return request from the customer. If the goods are returned without a return request (or an indication) from the customer, the returned goods are recorded as unexpected receipts.