Creating a return order

You can create a return order from the Create Return Deliverables (tppdm7200m100) session. You must specify the reason for the return of the goods. You can access this session from these sessions:

Contract Deliverables (tppdm7100m100)
Contract Deliverables Schedule (tppdm7100m200)
Contracts (tpctm1100m000)

To create a return order from a contract shipment, select the Contract Shipment option and specify the shipment code in the Contract Shipment field in the Create Return Deliverables (tppdm7200m100) session.

To create return order from a contract invoice, select the Contract Invoice option and specify invoice data in the Contract Invoice field in the Create Return Deliverables (tppdm7200m100) session.

The application creates a negative deliverable line in the Contract Deliverables (tppdm7100m100) and the Contract Deliverables Schedule (tppdm7100m200) sessions, with a negative order quantity (quantity of returned goods) and a negative sales amount. When a negative deliverable is created from a return order, the order balance is reduced due to the negative sales amount. The data is updated in the Contract History (tpctm1102m000) and the Contract Deliverables Monitor (tppdm7100m400) sessions.

Note: The return order data can be printed only as a part of contract acknowledgement if the Contract Deliverables checkbox and the Include Return Deliverables checkbox is selected in the Print Contract Acknowledgments (tpctm1400m000) session.