Generating service claims from NCMR

Service claims (customer or supplier claims) can be generated from the Non-Conformance Reports (qmncm1100m000) session. These claims can be generated only if:

  • The Generate Service Claims check box is selected in the Quality Management Parameters (qmptc0100m000) session.
  • The user is defined, and a number group is specified in the Customer Claims and Supplier Claims field of the Service User Profiles (tsmdm1150m000) session.
  • The Service data is defined for the item in the Item - Service (tsmdm2600m000) session.
  • The status of the NCMR is set to Assigned, Disposition, or Closed and the Non-Material Only check box is cleared in the Non-Conformance Reports (qmncm1100m000) session.

An existing supplier or customer claim can also be linked with an NCMR using the Link Supplier Claim or Link Customer Claim options in the Non-Conformance Reports (qmncm1100m000) session. You can view the list of claims linked to an NCMR in the Non-Conformance Related Orders (qmcpl1503m200) session. You can access this session using the Non-Conformance Related Orders option in the Non-Conformance Reports (qmncm1100m000) session.

Supplier Claims

You can use the Generate Supplier Claim Request option in the Non-Conformance Reports (qmncm1100m000) session to generate a supplier claim request for an NCMR. This claim request is displayed in the Supplier Claim Requests (tscmm1114m000) session and can be used to generate supplier claims.

You can also link an existing supplier claim to the Non-Conformance Report using the Link Supplier Claims option in the Non-Conformance Reports (qmncm1100m000) session.

Customer Claims

You can use the Generate Customer Claim option in the Non-Conformance Reports (qmncm1100m000) session to generate a customer claim for an NCMR. This claim is displayed in the Customer Claims (tscmm1100m000) session.