Reversal of symbolic shipment invoice

If the invoice status is greater than Printed and needs to be canceled, the request for reversal must be made in the Tax Engine.

Select an invoice with the Invoice Status greater than Printed in the Invoicing (btsli2100m000) session and click Actions > Electronic Fiscal Doc > Generate NFe Cancellation/Withdrawal Request. The Generate NFe Cancellation/Withdrawal Request (btnfe1206m000) session is displayed.
Specify the reason code for reversal/cancellation in the Reason Code field and click Process. The cancellation order request is created.

Note: Verify that the NFe Status is updated to Reverse Request and the NFe Sending Status is updated to Not Applicable.
Select the reversed invoice in the Invoicing (btsli2100m000) session, if already not selected and click Actions > Electronic Fiscal Doc. > Process NFe Return. The Process NFe Return session is displayed.
Review the data and click Process. The NFe Sending Status is updated to Cancelled.
Select the reversed invoice in the Invoicing (btsli2100m000) session, if already not selected and click Actions > Reverse to update the invoice reversal in the Tax Engine. The Reverse Invoicing (btsli2200m000) session is dispalyed.
Review the data and click Reverse. The Invoice Status is updated to Reversed in the Invoicing (btsli2100m000) session.