服务类型 (tsmdm0130m000)

通用

服务类型

The code of the service type.

说明

The name or description of the service type.

订单处理程序

The service type's order procedure. The Order Procedure can either be:

• Normal
  • Emergency

覆盖类型

The coverage type which determines how the service type's costs will be covered.

Selected from the 覆盖类型 (tsmdm0135m000) session.

说明

The name or description of the coverage type.

可用性类型

The code of the availability type given to the service type. Selected from the 可用性类型 (tcccp0101m000) session.

Note: 

If you leave this field empty, the availability type specified in the 通用服务参数 (tsmdm0100m000) is used for this service type.

生成默认任务分派

如果选中此复选框， and a service engineer is specified on the service order header, LN creates a service execution assignment for the service order activities for the service type, defined in the 服务类型 field. The assignment is created for the service engineer.

如果清除此复选框， and a service engineer is specified on the service order header, LN does not create service execution assignments for service order activities for the service type, defined in the 服务类型 field. The service engineer specified on the service order header may not take up the work or may just complete part of the work assigned. In both cases, service execution assignments must be created manually, for the activities.

Note: 

Use service types with this check box selected for service order activities that require a single service engineer.

Use service types with this check box cleared for service order activities that require multiple service engineers.

Note: 

When you run the 服务订单资源计划 (tssoc2260m000) session with this parameter checked, LN generates assignments for the service engineer linked to the service order header. Assignments are generated only for activities that have no assignments defined for this engineer.

When you generate service order, with this parameter checked, LN assigns the engineer of the service order header; to the order activity.

增值税征收依据

The VAT is charged based on goods or services. LN defaults this value for service orders, customer claims and supplier claims.

允许值

依据货物征收增值税

系统将考虑使用货物流来确定正确的增值税值。

依据服务征收增值税

系统将考虑使用执行服务所在的地点（位置地址）来确定正确的增值税值。

仓单

发料的仓单类型

Enter the 仓单类型 for 发料. Select the warehouse order type for issue from 仓单类型 (whinh0110m000) session. LN displays the 仓单类型 of type 发料.

收货的仓单类型

Enter the 仓单类型 for 收货. Select the warehouse order type for receipt from 仓单类型 (whinh0110m000) session. LN displays the 仓单类型 of type 收货.

索赔管理

索赔发票过程

The procedure that determines how reimburse for costs claim lines are handled.

Customer Claim

• Credit Note Based : Reimburse for costs claim lines are invoiced in sales invoicing, that results in a sales credit note, which you send to your customer.
• Invoice Based : Reimburse for costs claim lines are linked to purchase invoice lines in Accounts Payable (ACP), that are invoice lines of the purchase invoice you receive from your customer.

Supplier Claim

• Invoice Based : Reimburse for costs claim lines are linked to purchase invoice lines in Accounts Payable (ACP), that are invoice lines of the purchase invoice you receive from your customer.
• Invoice Based : Reimburse for costs claim lines are invoiced in sales invoicing, that results in a sales invoice, which you send to your supplier.

要求打印回执

如果选中此复选框， printing an acknowledgement is part of the procedure for customer claim using this service type.

自动打印回执

如果选中此复选框， the acknowledgement is printed automatically as a part of the approval / rejection step in the claim handling process.

Note: 

This field is applicable only if the 要求打印回执 check box is selected.

客户索赔

使用估计值

如果选中此复选框， customer claim using the 服务类型 can use estimates to pre-calculate the claims.

要求打印客户退货审批

如果选中此复选框， printing an RMA (Return Material Authorization) document is a part of the procedure.

自动打印客户退货审批

如果选中此复选框， the RMA (Return Material Authorization) document is printed automatically as a part of the approval step in the claim handling process.

Note: 

This field is applicable only if the 要求打印客户退货审批 check box is selected.

要求生成供应商索赔

如果选中此复选框， a supplier claim must be generated as a part of the handling process of a customer claim with this service type.

等待供应商索赔核准

如果选中此复选框， the supplier claim needs to be approved by the supplier before approving the customer claim. If the box is not checked the supplier claim can be generated after the customer claim has been approved.

提前结算

如果选中此复选框， a credit note or delivery line with reimbursed materials is created immediately without waiting for the defective item to be received. This allows the claim line to be approved and settled in advance without waiting for the claimed part to be received from the customer.

Note: 

This field is applicable only if the 客户索赔 check box is selected in the 已实施的软件组件 (tccom0500m000) session.

要求客户索赔的核准决策

如果选中此复选框， you must specify an approval decision for the customer claim.

Note: 

This check box is displayed only if the 客户索赔 check box is selected in the 通用服务参数 (tsmdm0100m000) session

客户索赔所需的图片

如果选中此复选框， you must attach a picture of the item to the related customer claim line.

Note: 

This check box is displayed only if the 客户索赔 check box is selected in the 通用服务参数 (tsmdm0100m000) session

说明

要求供应商索赔的核准决策

如果选中此复选框， you must specify an approval decision for the supplier claim.

Note: 

This check box is displayed only if the 供应商索赔 check box is selected in the 通用服务参数 (tsmdm0100m000) session

供应商索赔所需的图片

如果选中此复选框， you must attach a picture of the item to the related supplier claim line.

Note: 

This check box is displayed only if the 供应商索赔 check box is selected in the 通用服务参数 (tsmdm0100m000) session

供应商索赔

要求打印供应商索赔

如果选中此复选框， printing the supplier claim is a mandatory part of the supplier claim procedure.

自动打印供应商索赔

如果选中此复选框， the supplier claim document is printed automatically when submitting a supplier claim

Note: 

This field is applicable only if the 要求打印供应商索赔 check box is selected.

等待客户退货审批单据

如果选中此复选框， the shipment of the defective item must be processed only after the RMA (Return Material Authorization) document is received.

The order type. The order type determines which sessions are part of the order procedure and how and in which sequence this procedure is executed. LN defaults this value when purchase orders are generated.

代码的说明或名称。

The order type for direct delivery. The order type determines which sessions are part of the order procedure and how and in which sequence this procedure is executed. LN defaults this value when purchase orders are generated.

代码的说明或名称。

如果选中此复选框， this value is used as a default for Item Receipt on a created Part Maintenance Line.

如果选中此复选框， this value is used as a default for Item Delivery on a created Part Maintenance Line.

如果选中此复选框，you must link Generic Warranty to the service type. LN overrules the existing serialized item warranty with the generic warranty defined in the Generic Warranties (tsctm5100m000) session.

The code of the generic warranty. LN defaults this value in the 服务订单活动 (tssoc2110m000) session and the 维修销售订单 (tsmsc1100m100) session. The generic warranty must be valid.

The method that indicates whether the travel planning is based on service order header or service order activity line.

允许值

基于订单

基于活动

不适用

Indicate the action to be taken for problem / solution handling.

允许值

下列情况时冻结

不适用

警告

The code of the service user template.

代码的说明或名称。