客户索赔 (tscmm1100m100)

The unique code for customer claim.

代码的说明或名称。

The current status of the claim.LN populates the claim status and you cannot set the status manually. By default, the claim status is set to 自由.

允许值

自由

已修改

待核准

已核准

已拒绝

已取消

已结算

The next step that must be executed to process the customer claim.

The unique code of the sold-to business partner from which the claim is received.

The name of the sold-to business partner from which the claim is received.

The unique code of the contact details of the sold-to business partner.

代码的说明或名称。

The service department authorized to handle the claim.

代码的说明或名称。

The rate determiner. LN converts amounts from the transaction currency to the home currency using the currency rate that is valid according to the rate determiner that applies to the transaction. By default, LN considers Document Date as the rate determiner.

允许值

按单据日期

LN 会使用在创建单据的日期和时间有效的汇率。 按单据日期汇率确定方式适用于所有类型的事务处理。 可以通过人工方式更改此汇率。

该汇率在过帐发票时由统一开票更新。

人工输入

可以通过人工方式输入此汇率。 默认情况下，LN 使用在创建单据的日期和时间有效的汇率。 人工输入汇率确定方式适用于所有类型的事务处理。

按交货日期

如果货物尚未交付，LN 将使用在订单日期有效的汇率。 但是，如果订单日期是过去时间，则 LN 使用当前日期有效的汇率。

如果货物已交付，LN 将使用在实际交货日期有效的汇率。

按交货日期汇率确定方式只适用于销售订单、服务订单和销售发票。 不能通过人工方式更改此汇率。

按收货日期

LN 会使用在预期收货日期和时间有效的汇率。 按收货日期汇率确定方式只适用于采购订单和采购发票。 不能通过人工方式更改此汇率。

按预期付款日期

LN 会使用在销售发票或采购发票的预期付款日期和时间有效的汇率。

预期付款日期 = 预期交货/收货日期 + 付款期 

在付款条款 (tcmcs0113s000) 进程中已指定付款期。 按预期付款日期汇率确定方式适用于所有类型的事务处理。 不能通过人工方式更改此汇率。

该汇率在过帐发票时由统一开票更新。

固定汇率

只可以在相关转换货币系统或单一货币系统中使用此汇率确定方式。 固定汇率汇率确定方式适用于所有类型的事务处理。

如果人工输入事务处理货币与参考货币之间的汇率，则此汇率是固定汇率。 如果不是人工输入汇率，则汇率不是固定汇率。LN 将使用在创建单据的日期和时间有效的汇率。

固定变向汇率

只可以在独立转换货币系统中使用此汇率确定方式。 固定变向汇率汇率确定方式适用于所有类型的事务处理。

如果人工输入事务处理货币和报表货币之间的汇率，则此汇率为固定汇率。 当地汇率以实际单据的单据日期为基础。

如果不是人工输入事务处理货币与报表货币之间的汇率，则此汇率不是固定汇率。LN 将使用在创建单据的日期和时间有效的汇率。

固定外汇汇率

只可以在独立转换货币系统中使用此汇率确定方式。 固定外汇汇率汇率确定方式适用于所有类型的事务处理。

如果人工输入事务处理货币与当地货币之间的汇率，则此汇率是固定汇率。 其它汇率以实际单据的单据日期为基础。

如果不是人工输入当地汇率，则此汇率不是固定汇率。LN 将使用在创建单据的日期和时间有效的汇率。

固定外汇汇率及变向汇率

只可以在独立转换货币系统中使用此汇率确定方式。 固定外汇汇率及变向汇率汇率确定方式适用于所有类型的事务处理。

如果人工输入事务处理货币与本币之间的汇率，则此汇率是固定汇率。 当地汇率以实际单据的单据日期为基础。

如果不是人工输入事务处理货币与本币之间的汇率，则此汇率不是固定汇率。LN 将使用在创建单据的日期和时间有效的汇率。

The currency exchange rate used in the currency conversion process. (The factor/rate by which an amount in a different currency is multiplied to calculate the amount in the currency base).

The rate factor.

The rate for a currency base-unit.

The business partner from whom you receive payments. This usually represents a customer's accounts payable department. The definition includes the default currency and exchange rate, the customer's bank relation, the type of reminders you send to the business partner, and the frequency of sending reminders.

The code for the address of the pay by business partner.

The code for the contact linked to the business partner role.

代码的说明或名称。

The total amount claimed from the claim. This value is calculated based on the claim lines linked to this claim.

The date and time the claim is created. By default, LN considers the system date and time when the claim is created.

The login code of the user who created the claim. LN considers the login code of the current user.

代码的说明或名称。

The latest finish time scheduled (for internal purpose) or agreed (with clients) for claim handling.

The planned date and time when the claim must be delivered. The planned delivery date and time is used for the material transactions in case the 索赔方法 field is set to 偿还材料. By default, LN considers the current date and time as the planned delivery date and time.

The text for internal information about the claims. This information must not be printed on external documents.

The code that identifies the problem. The problem must be an actual problem.

代码的说明或名称。

The currency of the amount.

The code of the solution.

代码的说明或名称。

The total approved amount calculated from the claim. This value is calculated based on the claim lines linked to this claim.

The code of the user who approves the claim. By default, LN considers the current user login code and you cannot change this value.

代码的说明或名称。

The date on which the estimated claim amount is approved.

The code of the user who approves the estimated claim amount.

代码的说明或名称。

The date and time when the claim is approved.LN considers current date and time. However, you cannot change this data.

The percentage applied to all approved claimed amounts on the claim lines. LN defaults the value as 100 percent.

The code of the user who rejects the claim. By default, LN populates the current user login code and you cannot change this value.

代码的说明或名称。

The date and time when the claim is rejected.LN populates current date and time and you cannot change this data.

The code of the rejection reason.

如果选中此复选框， the details of the reason for rejecting the entire claim is attached to the claim.

The code of the user who cancels the claim. By default, LN populates the current user login code and you cannot change this data.

The date and time when the claim is canceled.LN populates current date and time and you cannot change this data.

The code of the cancellation reason. LN defaults the reason code defined in the 原因 (tcmcs0105m000) session.

如果选中此复选框， the details of the reason for cancelling the entire claim is attached to the claim.

The total amount rejected from the 已索赔金额. This value is calculated based on the claim lines linked to this claim.

The address of the sold-to business partner.

The date and time on which the currency rate is finalized for claims.

The total estimated amount that is claimed.

The total estimated amount that is approved.

The total estimated amount that is rejected.

The origin of the claim. By default, this field is set this to 人工.

允许值

人工

已人工插入申报。

呼叫

申报来源于呼叫。

The code of the service type used to define a set of characteristics for claims which can be linked to a customer claim. The service type also defines steps to be executed in the claim procedure. The service type has the default procedural settings for the 索赔发票过程.

代码的说明或名称。

The procedure that determines if the claim flow is 基于贷方票据 or 基于发票.

允许值

基于贷方票据

服务组织会收到来自供应商的采购贷方票据。

基于发票

服务组织将销售发票发送给供应商。

不适用

如果选中此复选框， a credit note or delivery line with reimbursed materials is created Immediately without waiting for the defective item to be received. This allows the claim line to be approved and settled in advance without waiting for the claimed part to be received from the customer.

The address of the sold-to business partner.

代码的说明或名称。

Information about the claim that is printed on external document.

The order system in LN to which the claim refers to.

允许值

呼叫

原始订单系统（呼叫编号）必须存在于呼叫中。

索赔

原始订单系统必须存在于申报中。

服务订单

原始订单系统必须存在于服务订单中。

维修销售订单

原始订单系统必须存在于维修销售订单中。

销售订单

原始订单系统必须存在于销售订单中。

销售计划

原始订单系统必须存在于销售进度计划中。

不适用

The type of document related to the selected original order system to which the claim refers to. By default, this field is set to 不适用. A claim can be based on the original document. The 销售单据类型 can be an order, or an invoice. The purpose of the “original document” is to check if the claim is valid, to copy the original sold items, quantities and sales prices of the order or invoice to the customer claim. The original document concept eases the entry of the claim data, especially when the customer claim header was entered manually.

允许值

订单

申报基于订单。

订单历史记录

申报基于订单历史记录。

发票

申报基于发票。

不适用

The code of the financial company of the original invoice.

The transaction type code of the original invoice. This field is mandatory when the original document number is specified.

The document number of the 销售单据类型. The number can be an order number or an invoice number. This field is enabled and mandatory when the 销售单据类型 field is set to a value other than 不适用.

The number assigned to the claim by the 买方业务伙伴. The 客户订单编号 cannot be changed anymore when the claim is已拒绝, 已取消 or 已结算.

The first reference information about the business partner that you want to print on the sales invoice.

The second reference information about the business partner that you want to print on the sales invoice.

The end customer (business partner) using the installation on which the claim is registered.

The code that identifies the installation group for which the claim is raised.

代码的说明或名称。

The item for which the claim is raised.

The serial number of the item for which the claim is raised. The item must be defined, service item data must present and item must be configuration controlled as serialized.

代码的说明或名称。

The date and time when the malfunctioning of the part is reported. This date and time is used to identify the related active warranty or a service contract and price determination.

The time used to determine the applicable service contract and warranty for the claim.

The coverage type that is used to determine the warranty or contract coverage allocation.

代码的说明或名称。

The warranty linked to the claim.

代码的说明或名称。

The service contract linked to the claim.

代码的说明或名称。

The in use-by business partner's address.

The contact linked to the 业务伙伴 role.

The contact linked to the 操作员联系人 using the installation.

The code of the ship-to business partner who ships the broken parts and receives replacement parts.

The code of the ship-to address.

The contact linked to the ship-to business partner.

The delivery terms code.

代码的说明或名称。

The point of title passage code.

代码的说明或名称。

The code of the invoice-to business partner.

The code of the address of the invoice business partner.

The contact linked to the invoice-to business partner.

代码的说明或名称。

The code of the sales type.

代码的说明或名称。

The group of customers, suppliers, or employees that work in the same business sector. Lines of business can be used as selection criteria when generating reports or inquiries of statistical and historical data.

代码的说明或名称。

The agreement for invoice payment. The payment terms include:

• The period within which invoices must be paid.
• The discount granted if an invoice is paid within a given period.

The payment terms allow you to calculate:

• The date on which the payment is due.
• The date on which the discount periods expire.
• The discount amount.

代码的说明或名称。

The code of the user who approves the claim. By default, LN populates the current user login code and you cannot change this value.

The description or name of the code.

The reason code for the approval of the customer claim.

The code of the user who rejects the claim. By default, LN populates the current user login code and you cannot change this value.

The percentage that is charged over the goods amount or over services rendered that the recipient of the invoice must pay, if the bill is not paid within a specified period.

代码的说明或名称。

The code of the payment method. 付款方式 indicates how the credit note is paid in 现金管理.

代码的说明或名称。

The header information printed on the sales credit note.

如果选中此复选框， LN releases all the claim lines to central Invoicing when the claim 状态 is set to 已核准. 如果清除此复选框， the claim lines are released to central invoicing individually, when the claim 行状态 is 已核准.

如果选中此复选框，VAT calculation is based on goods or services.

允许值

依据货物征收增值税

系统将考虑使用货物流来确定正确的增值税值。

依据服务征收增值税

系统将考虑使用执行服务所在的地点（位置地址）来确定正确的增值税值。

如果选中此复选框，, claims can be approved only on the customer claim header level for approving the entire customer claim. 如果清除此复选框，, each claim line can be approved individually.

如果选中此复选框，, claims can be approved only on the supplier claim header level for approving the entire customer claim. 如果清除此复选框，, each claim line can be approved individually.

The tax classification code.

代码的说明或名称。

代码的说明或名称。

The rate type used to convert the invoice currency to the home currencies of the invoice company. You can assign different currency exchange rates to different invoice-to business partner and/or to different types of transactions (purchase, sales, and so on).

代码的说明或名称。