呼叫参数 (tsclm0100m000)

The date and time from which the parameters are valid. The parameters are valid up to the effective date of the most recent parameter setting.

The description of the parameter set, for example, the reason why the previous setting was changed.

如果选中此复选框， the following applies:

• The transaction log of the call will be deleted when the call status is changed to 已接受.
• As long as the call status is 已接受, no more transactions will be logged.

性能方面

此字段的设置会影响系统性能和数据库增长。 如需更多信息，请参见事务处理日志

如果选中此复选框，LN automatically prints the call document report when the call is registered.

如果清除此复选框， call document reports will only be printed by manual (user) request.

The type of device used to print the call document.

如果选中此复选框， when you generate a service order for a call, the service order number will match the call number from which it is generated.

如果清除此复选框， the number of a service order generated from a call can differ from the number of the call from which it is generated .

如果选中此复选框， when you generate a maintenance sales order for a call, the maintenance order number will match the call number from which it is generated.

如果清除此复选框， the number of a maintenance sales order generated from a call can differ from the number of the call from which it is generated.

The default number group used when registering a call.

如果选中此复选框，master routing is available for generating service activities when an order is generated for the call.

如果选中此复选框，, multiple calls can be transferred to the same work order.

如果选中此复选框， calls will be invoiced if other requirements such as invoice-to BP and invoice time limits, are satisfied. 如果清除此复选框， calls will not be invoiced.

The invoice interval used to invoice customers for calls in the 呼叫管理模块 module.

The default cost component used when invoicing call costs.

The default coverage type when registering a call.

The first level of the search path that is used to retrieve the labor rate.

The labor rate can be selected from:

• 执行的活动
• 安装组
• 序列化物料组
• 支持部门
• 支持工程师

性能方面

此字段的设置会影响系统性能和数据库增长。 如需更多信息，请参见搜索路径

The second level of the search path that is used to retrieve the labor rate.

The third level of the search path that is used to retrieve the labor rate.

The default response time for all calls in the 呼叫管理模块 module that are not covered under any contract, or whose sold-to BP does not have a default response time.

The default unit that is used to:

• Define response times in the 响应类型 (tsclm0120m000) session.
• Calculate the actual time left to solve a call.
• Define time to solution periods in the 优先级时间表 (tsclm0124m000) session.

Indicates whether the 方案起始期 or the 方案结束期 should be considered when calculating times at the service order level. This setting is also used to calculate the actual time left to solve a call.

如果选中此复选框， priorities are used, with the call's response times, to calculate a call's reaction time, solution start time, and solution finish time.

如果清除此复选框， priorities are not used to calculate a call's reaction time, solution start time, and solution finish time. Only the call's response times are used.

The time period that determines whether a call will be considered a bad fix.

The unit used to define the time fence value.

新输入时启动计时器

Indicates when the timer must start if a new call is registered in the 呼叫 (tsclm1100m000) session. The following are the available values:

• 自动: The timer starts automatically when a new call is entered in the 呼叫 (tsclm1100m000) session.

• 交互: The timer starts based on the option 是, 否, 取消 that you select when the question is displayed.

• 人工: The timer starts when you click 启动/停止定时器 in the 呼叫 (tsclm1100m000) session.

更新耗用时间

Indicates when LN must update the time that you spent on a call. The following are the available values:

• 自动: The time that you spent on a call is updated automatically.

• 交互: The time that you spent is updated based on the option 是, 否, 取消 that you select when the question is displayed.

• 人工: The time that you spent is updated when you click 启动/停止定时器 in the 呼叫 (tsclm1100m000) session.

The priority attached to a bad fix, selected from the 优先级 (tcmcs0170m000) session.

The additional period of time after which a call is considered a deferred call.

The default duration used when a call is transferred to a service order if the duration on the call header is 0.

The unit used to specify the time fences for deferred calls and for the duration of field service activities.

如果选中此复选框， you must specify 实际问题 and 实际解决方案 in the 呼叫 (tsclm1100m000) session. This data is mandatory to solve normal calls in the 呼叫 (tsclm1100m000) session, calls transferred to service orders in the 服务订单 (tssoc2100m000) session, and calls transferred to part maintenance in the 维修销售订单部件维修行 (tsmsc1110m100) session.

如果清除此复选框， the 实际问题 and 实际解决方案 fields in the 呼叫 (tsclm1100m000) session need not to be specified.

如果选中此复选框，LN blocks the call if the credit limit of the invoice-to BP is exceeded.

如果清除此复选框， the call will not be blocked, even if the credit limit of the invoice-to BP is exceeded.

性能方面

此字段的设置会影响系统性能和数据库增长。 如需更多信息，请参见订单信号和订单冻结

如果选中此复选框，LN blocks the call if the credit review of the invoice-to BP is overdue.

如果清除此复选框， the call will not be blocked. even if the credit review of the invoice-to BP is overdue.

性能方面

此字段的设置会影响系统性能和数据库增长。 如需更多信息，请参见订单信号和订单冻结

如果选中此复选框，LN blocks the call if the invoice-to BP has an overdue invoice amount.

如果清除此复选框， the call is not blocked, even if the invoice-to BP has an invoice amount overdue.

性能方面

此字段的设置会影响系统性能和数据库增长。 如需更多信息，请参见订单信号和订单冻结

如果选中此复选框，LN blocks the call if the invoice-to BP is doubtful.

如果清除此复选框， the call is not blocked, even if the invoice-to BP is doubtful.

性能方面

此字段的设置会影响系统性能和数据库增长。 如需更多信息，请参见订单信号和订单冻结

如果选中此复选框，LN alerts the user if the credit limit of an invoice-to BP is exceeded.

如果清除此复选框， no signal is given, even if the credit limit of the invoice-to BP is exceeded.

性能方面

此字段的设置会影响系统性能和数据库增长。 如需更多信息，请参见订单信号和订单冻结

如果选中此复选框，LN alerts the user if the credit review of the invoice-to BP is overdue.

如果清除此复选框， no signal is given, even if the credit review of the invoice-to BP is overdue.

性能方面

此字段的设置会影响系统性能和数据库增长。 如需更多信息，请参见订单信号和订单冻结

如果选中此复选框，LN alerts the user if the invoice-to BP has an overdue invoice.

如果清除此复选框，no signal is given, even if the invoice-to BP has an overdue invoice.

性能方面

此字段的设置会影响系统性能和数据库增长。 如需更多信息，请参见订单信号和订单冻结

如果选中此复选框，LN alerts the user if the invoice-to BP is doubtful.

如果清除此复选框，no signal is given, even if the invoice-to BP is doubtful.

性能方面

此字段的设置会影响系统性能和数据库增长。 如需更多信息，请参见订单信号和订单冻结

When a new call is registered, LN searches for existing calls.

允许值

买方业务伙伴

LN 检查为呼叫指定的买方业务伙伴是否有任何现有呼叫。

安装组

LN 检查为呼叫指定的安装组是否有任何现有呼叫。

序列化物料

LN 检查为呼叫指定的序列化物料是否有任何现有呼叫。

无

LN 不会搜索现有呼叫。

如果选中此复选框， calls with the 已登记 status are considered.

如果选中此复选框， calls with the 已分配 status are considered.

如果选中此复选框， calls with the 处理中 status are considered.

如果选中此复选框， calls with the 已转移 status are considered.

如果选中此复选框， calls with the 已解决 status are considered.

Specify the time fence to select the solved calls. LN selects only those calls solved in the time frame you specify.

示例

If you select 1 month as the time tence, LN searches the calls that have been accepted in the past month.

Select the time unit.

如果选中此复选框， the existing calls with the 已接受 status are considered.

Specify the time fence to select the accepted calls. LN selects the accepted calls in the time frame you specify.

示例

If you select 1 month as the time tence, LN searches the calls that have been accepted in the past month.

Select the time unit.

The problem priority.

代码的说明或名称。

The priority defined for the business partner.

The serialized-item priority.