Workload distribution workbench

The Workload distribution workbench provides an overview of the workload across various resources. With the help of workbench, the most urgent orders can be prioritized and the service engineer travel time can reduce as the work allocated to engineer can be restricted to a particular region. The workload leveling functionality enables you to monitor service level agreement during operational planning which results in improved customer services.

Workload distribution process (Geographically)

Software components used for workload distribution:

• An engine which distributes the activities efficiently, across groups. The distribution is by mean of:
  • geo clustering
  • time scheduling
• The existing planning engine which plans the activities within a group. The planning can be done:
  • Time based
  • Route based
• A pre calculation engine to determine the availability capacity. The engine gives the capacity boundaries as input to the geo clustering engine.

The flow can be executed defining a complete new plan, that is, take all the non-firm planned activities into account and level work load.