Service areas

Service areas offer the following functionality:

• Service engineers can be linked to service areas that define the areas where they work. Service areas are one of the levels at which capacity is planned. The required and available capacity that results from service quotations, planned maintenance, and service orders can be analyzed by service area.
• Serviceable serialized items can be arranged by service areas. A function is required which permits area codes to be globally assigned to installation groups based on ZIP-code range selections.
• A main area can be entered by area code. This allows, for instance, employees from other areas in the same main area to be deployed in case of capacity problems.
• Average traveling times can be recorded, which are consulted by LN when you plan service/maintenance activities. This is one of the ways in which traveling expenses can be charged.
• If inventories are replenished from regional depots, the warehouse code of the depot can be assigned to the area. This warehouse serves as default when material requirements are specified.