Work Order (tswcs2100m100)

Use this session to to view, maintain and create work orders. You can carry out a number of logistic tasks that relate to the work order and work order activities in this session.

Use the following options to view the related orders within Service and the related orders originating from the packages such as Purchase, Manufacturing and Warehousing:

  • Related To:

    Starts the Graphical Browser Framework that displays the orders which originate from the current order.

  • Related From:

    Starts the Graphical Browser Framework that displays the orders that originate from the specific order.

Graphical Browser Framework allows you to view Multi level relations of the orders. You can view the details using the following options:

  • View Details:

    Use this option to view the details of the related order.

  • Reverse Tree:

    Use this option to start the Graphical Browser Framework in reverse mode starting from the order you select. For example, if you open Graphical Browser Framework in Related To mode, you can use the reverse option to view the orders in the Related From mode.

You can carry out the following tasks:

  • View, maintain and create Work Orders. To create a new work order, you can use the New button on the toolbar. The relevant details must be entered and the record must be saved.
  • View, maintain and create Work Order Activity. For each work order, you must enter at least work order activity. The addition of a work order activity is imperative for the execution of the work order.
  • View, Maintain and Create Material and Other Resources.
  • View, Maintain and Create Measurements and Hours Accounting.
Note: 
  • LN defaults the project pegging data is this session from the Maintenance Sales Order - Part Maintenance Lines (tsmsc1110m100) session. The costing breaks functionality enables you to redirect cost from one level to another.
  • The Diagnosis group box is visible only if the Use Diagnostics check box is selected in the General Service Parameters (tsmdm0100m000) session.
  • For more information on the satellite and the MMT sessions, refer to:
    • To Display satellite sessions for ease-of-use
    • To view the satellite sessions in the MMT sessions of Work Control System module
  • You cannot delete a work order with the Status field set to Free or Planned if:
    • The work order is external (work order linked to a part maintenance line).
    • The Use Coverage Calculation for Estimates check box is selected in the Maintenance Sales Orders (tsmsc1100m000) session.

Field Information

Work Order

The series code that identifies the work order.

Note: You can define the series defined for the work order number group in the First Free Numbers (tcmcs0150m000) session. The number group for work orders is set in the Work Order Parameters (tswcs0100m000) session. Work Order number cannot be modified after the creation of the order.
Order Origin

The origin of the work order.

Allowed values

Maintenance Sales Order
Work Order
Manual
Batch Repair

If this check box is selected, the item is repaired as a part of a batch.

Item

The item on which maintenance must be carried out. You can enter an anonymous item, or a serialized item.

Note: 
  • The item must be identified as a repairable item in the Items - Service (tsmdm2100m000) session.
  • If the work order status is Free and the Label field is empty, you can add or change the item.
  • If the item code is unreadable, you can leave this field empty and fill in a free description in the Label field.
  • For batch repair work orders, you can only include the serialized items with status set to Defective.The item must be of the type Serialized Item in the Inventory Planning module in LN, Common and Service .
  • If the Items Service by Office is Mandatory check box is selected in the General Service Parameters (tsmdm0100m000) session, you can only select an item that is linked to the specified Service Office. The service items are linked to the service office in the Items - Service by Service Office (tsmdm2120m000) session.
Actual Quantity

The maintained quantity.

Note: For batch repair work orders, the maintained quantity is equal to the number of items with status set to Working Condition on a batch repair material line.
Serial Number

The serial number of the serialized item. You can manually enter the serial number. Following are the two possible conditions:

When the item number is specified

  • Enter the serialized item's existing serial number. Alternatively, you can use the browse arrow to select the serial number from the Serialized Items (tscfg2100m000) session.
  • Enter a new serial number for the item. If you click Generate, Service creates a serialized item based on a mask.

When the item number is not specified

  • A serial number can be linked to one or more serialized items. When you enter the serial number that is linked to more than one serialized item, the Serialized Item (tscfg2100m000) session opens displaying all the items to which that serial number is linked. You can select any serialized item from the list. When you select the serialized item, the Description, Quantity, and Department fields are populated.
  • When you enter the serial number linked to only one serialized item, the Item, Description, Quantity, Department fields are populated.
Note: In case the serial number entered is incorrect, LN displays an error message.
Note: If the work order has the Free or Planned status, you can change the item's serial number. If, in that case, the work order was derived from a maintenance sales order, the new serial number will also be reflected in the Maintenance Sales Control module.
Turnaround Time Document

The code of the Turnaround Time Document linked to the work order.

Note: 

This field is displayed only if:

  • The Turnaround Time check box is selected in the Implemented Software Components (tccom0100s000) session.
  • The Service (TS) check box is selected in the Turnaround Time Parameters (tcttm0100m000) session.

Description

The description or name of the code.

Label

If you cannot identify the item by an item code, for example, if the item code is unreadable, in this field, you can enter a free description to identify the item. You can also enter a Functional Element.

Note: 
  • If the work order status is Free and the Item field is empty, you can add or change the label.
  • If you create the work order from a maintenance sales order or as a related order from a work order, you cannot change the label.
    • The label must be empty if the item is filled.
Department

The service department that is responsible for carrying out maintenance on the item.

Note: In most cases, you will use the (serialized) item's default main service department. You can only change the main service department if the work order has the Free status.
Description

The description of the department.

Actual and Invoice Lines

Indicates if the Actual Resource Lines exist for the Work Order and how the lines are created.

Allowed values

No
Created
Converted before invoicing
Converted after invoicing
Preferred Engineer

The preferred service employee for the work order.

Note: 
  • This field is applicable only if the Use Assignments in Work Orders check box is selected in the Work Order Parameters (tswcs0100m000) session.
  • This field is enabled if the status of the activity is set to Free, Planned, or Released.
  • This value is defaulted from the Call (tsclm1100m000) session during the creation of the work order. If the work order is related to a part maintenance line that is generated from a call.
  • Else, LN uses the following search logic to default this value:
    1. The Preferred Engineer Depot Repair field in the Serialized Items (tscfg2100m000) session.
    2. The Preferred Engineer Depot Repair field in the Installation Groups (tsbsc1100m000) session.
Description

The description or name of the code.

Sold-to Business Partner

The sold-to business partner if the work order originates from a maintenance sales order.

Project

The code of the project to which the work order is pegged.

Note: 
  • The Project Cost Account to which cost is pegged is a combination of Project, Element and Activity.
  • This field is displayed only if the Project Pegging check box is selected in the Implemented Software Components (tccom0100s000) session.
  • This field is applicable only if the Item is specified for the work order and the project pegging is applicable for the specified item.
  • You can specify a project:
    • That is not linked to a contract in Infor LN Project and for which invoicing through sales is allowed.
    • For which the status is set to Active.
    • That is not a Project (PCS).
    • If you cannot specify the project for the item linked to work order.
  • This value must be specified if in the Items (tcibd0501m000) session:
    • The Mandatory Project Peg check box is selected for the item specified on the service order material line.
    • The Inherit Project Peg check box is selected and the Project Peg is maintained on the service order header/activity.
  • If the work order is linked to a maintenance sales order, this value is defaulted from the Maintenance Sales Order - Part Lines (tsmsc1110m000) session.
  • This value can be modified only if the work order status is set to Free.

Description

The description or name of the code.

Element

The element that is linked to the project.

Note: 
  • The Project Cost Account to which cost is pegged is a combination of Project, Element and Activity.
  • This field is displayed only if:
    • The Project Pegging check box is selected in the Implemented Software Components (tccom0100s000) session.
    • The Element check box is selected in the Project Parameters (tppdm0100s000) session.
  • This field is applicable only if:
    • The Project is specified.
    • Project Element is applicable for Project.
  • This value must be specified if the element is mandatory for the project.
  • If the work order is linked to a maintenance sales order, this value is defaulted from the Maintenance Sales Order - Part Lines (tsmsc1110m000) session.
  • This value can be modified only if the work order status is set to Free.
Description

The description or name of the code.

Activity

The activity that is linked to the project.

Note: 
  • The Project Cost Account to which cost is pegged is a combination of Project, Element and Activity.
  • This field is displayed only if:
    • The Project Pegging check box is selected in the Implemented Software Components (tccom0100s000) session.
    • The Activity check box is selected in the Project Parameters (tppdm0100s000) session.
  • This field is applicable only if:
    • The Project is specified.
    • Project Activity is applicable for Project.
  • This value must be specified if the activity is mandatory for the project.
  • If the work order is linked to a maintenance sales order, this value is defaulted from the Maintenance Sales Order - Part Lines (tsmsc1110m000) session.
  • This value can be modified only if the work order status is set to Free.
Ownership

The ownership of the service item. This is a display field.

Allowed values

  • Company Owned
  • Customer Owned
Note: 

This field is set to:

  • Customer Owned, if the work order is linked to a part maintenance sales order line.
  • Company Owned, if the order is an internal work order.
Description

The description or name of the code.

Business Partner of Inventory

The business partner who is the owner of the item in the inventory.

Note: 
  • This field is applicable only if the Ownership field is set to Customer Owned.
  • This field is applicable only if the Ownership External check box is selected in the Implemented Software Components (tccom0100s000) session.
Warehouse

The warehouse in which the (serialized) item will be received or is present. From this warehouse, the (serialized) item can be delivered to the shop.

Location

The location at which the (serialized) item will be received or is already received.

Warehouse

The warehouse to which the (serialized) item will be returned.

Location

The location at which the maintained item must be returned or will be delivered.

Appointment

If this check box is selected, an appointment exists for the work order, and you can only modify the earliest start time and the latest finish time in the Appointments (tsmdm0123m000) session.

Note: If the work order is derived from a maintenance sales order, you must enter the delivery time of the sales order on the appointment to determine the earliest start time and the latest finish time.
Order Duration

The order duration for a work order with no related activities can be manually entered and is equal to the time between the planned start time and the planned finish time.

The order duration for a work order with related work order activities is the sum of the duration of the related work order activities. The activity duration is calculated in the Work Order Activities (tswcs2110m000) session.

If you change the order duration, the planned start time and the planned finish time must be updated.

Note: 
  • The order duration is expressed in the time unit that you defined in the General Service Parameters (tsmdm0100m000) session.
  • You can only modify the order duration for work orders that have the Free or Released status.
Time Duration Unit

The time unit in which the order duration is expressed. The time unit for duration is defined in the General Service Parameters (tsmdm0100m000) session.

Earliest Start Time

The earliest time when you can start to carry out the work order.

Note: 
  • If you have made an appointment for the work order, you can only modify the earliest start time and the latest finish time in the Appointments (tsmdm0123m000) session.
  • The planned start time must be after the earliest start time.
  • If the work order is derived from a maintenance sales order, the earliest start time is equal to the planned receipt time on the maintenance sales order line.
  • If the work order is a related work order that is created from a work order material resource line, the earliest start time is equal to the current time.
Latest Finish Time

The latest time at which you can finish the work order.

Note: 
  • If you have made an appointment for the work order, you can only modify the earliest start time and the latest finish time in the Appointments (tsmdm0123m000) session.
  • The planned finish time must be before the latest finish time.
  • If the work order is derived from a maintenance sales order, the latest finish time is equal to the planned delivery time on the maintenance sales order line.
  • If the work order is a related work order that is created from a work order material resource line, the latest finish time is equal to the earlies Work Order Activity (tswcs2610m000) t start time of the work order activity/order depending on which the line is linked to.
Planned Item Receipt Time

The planned date and time when the item is received in the warehouse or in the location.

Actual Item Receipt Time

The actual date and time when the item is received in the warehouse or in the location.

Note: 
  • If the item is received, you can release the work order.
  • If you click Item Receipt, LN calculates the actual receipt time.
Planned Start

The planned time to start to carry out the work order. If you have defined work order activities, the planned start time is derived from the work order activities. The planned start time can be (re)calculated based on the order duration and the planned finish time. Click Calculate to (re)calculate the planned start time based on a calendar.

Note: 

The planned start time must be:

  • Equal to or after the earliest start time.
  • Equal to or before the latest finish time.
Material
Inventory Check Status

The overall inventory status for all the material lines belonging to the order.

Allowed values

Free
Shortage

Indicates that one or more material lines has status 'Shortage'.

Supply is late

Indicates that no material lines has status 'Shortage' and one or more material line has status 'Supply is late'

Available

Indicates that all material lines are available.

Pending
ATP Inventory Available

Indicates if the inventory for all the material lines belonging to the order is available, calculated by the ATP check.

Available Date

Latest ATP Date for all the material lines belonging to the order.

Checked On Date

Latest ATP Check On Date for all the material lines belonging to the order.

Planned Inventory Available

Indicates if the inventory for all the material lines belonging to the order is available, calculated by the Planned inventory check.

Available Date

Latest Planned Available Date for all the material lines belonging to the order.

Checked On Date

Latest Planned Check On Date for all the material lines belonging to the order.

On Hand Inventory Available

Indicates if the inventory for all the material lines belonging to the order is available, calculated by the On Hand inventory check.

Checked On Date

Latest On Hand Check On Date for all the material lines belonging to the order.

Material Issue Constraint

The level at which, the material lines must be shipped completely.

Allowed values

Order Complete
None
Activity Complete
Note: 
  • The value in this field is defaulted from the Work Order Parameters (tswcs0100m000) session.
  • This field is disabled if:
    • The Status of the Work Order is set to Completed.
    • For a Released Work Order, a related warehouse order exists, that cannot be modified.

Finish

The planned time on which you must finish the work order. If you have defined work order activities, the planned finish time is derived from the work order activities. The planned finish time can be (re)calculated based on the order duration and the planned start time. Click Calculate to (re)calculate the planned finish time based on a calendar.

Note: 

The planned finish time must be:

  • Equal to or after the earliest start time.
  • Equal to or before the latest finish time.
Planned Quantity

The maintainable quantity.

Project Peg Origin

The origin of a project peg.

Allowed values

Costing Break
Not Applicable
Manual
Top Demand
Note: 
  • This field is applicable only if the Project Pegging and the Costing Breaks check boxes are selected in the Implemented Software Components (tccom0100s000) session.
  • By default, this field is set to:
    • Costing Break, when the project peg is defaulted from the Costing Breaks (tppdm3600m000) session.
    • Top Demand, when the project peg is defaulted from the related work order or the service contract linked to the work order.
    • Manual if the work order is an internal work order.
    • Not Applicable, when the project peg or the costing breaks is not applicable.
Project Pegged Inventory

If this check box is selected, LN considers only the item that is project pegged in the Project Pegged Inventory (whwmd2560m000) session.

Note: 

This check box is applicable only if the Project Pegging check box is selected in the Implemented Software Components (tccom0100s000) session.

By default this check box is cleared.

Quote

The quote number linked to the work order.

Revision

The revision number of the quote to which the maintenance sales order is linked.

Note: 
  • This field is displayed only if the Use Revisions check box is selected in the Service Quote Parameters (tsepp0100m000) session.
  • This value is defaulted from the Quotes (tsepp1100m000) session.
Diagnosis
Expected Problem

expected problem

Note: This field is visible only if the Use Diagnostics check box is selected in the General Service Parameters (tsmdm0100m000) session.
Expected Solution

expected solution

Note: This field is visible only if the Use Diagnostics check box is selected in the General Service Parameters (tsmdm0100m000) session.
Reported Problem

The reported problem. Selected from the Problems (tsclm3130m000) session.

Note: This field is visible only if the Use Diagnostics check box is selected in the General Service Parameters (tsmdm0100m000) session.
Actual Problem

actual problem

Note: This field is visible only if the Use Diagnostics check box is selected in the General Service Parameters (tsmdm0100m000) session.
Actual Solution

actual solution

Note: This field is visible only if the Use Diagnostics check box is selected in the General Service Parameters (tsmdm0100m000) session.
Cancel Text

If this check box is selected, a text that contains the problem that was reported by the customer is available.

When a call is transferred to a maintenance sales order, this text is retrieved from Call Management .

Solution Text

Any extra information gathered to provide the actual solution, compared to the expected solution

Top Work Order

The code of the top work order.

Note: 
  • The value in this field is defaulted with the work order from which this work order originated.
  • Same value is displayed in the Work Order field and this field, if the current work order is the originating work order.
  • You cannot modify this value.
Part Maintenance Line

The part maintenance line number of the Maintenance Sales Order, from which this work order originates.

Note: The value in this field is defaulted from the Maintenance Sales Order - Part Lines (tsmsc1110m000) if the Order Origin is Maintenance Sales Order. You cannot modify this value.
Actual Received Quantity

The actual quantity received in the warehouse.

Note: 
  • This field is applicable only if the To Warehouse is specified.
  • The value in this field is defaulted from the Received Quantity field in the Warehouse Receipt Lines (whinh3512m600) session. You cannot modify this value.
  • The value in this field is updated after every partial receipt. The application selects the Final Receipt check box when the last part of the order is received.
Actual Receipt Time

The time when the item is received in the warehouse.

Note: 
  • This field is applicable only if the To Warehouse is specified.
  • The value in this field is defaulted from the Actual Receipt Date field in the Warehouse Receipt Lines (whinh3512m600) session. You cannot modify this value.
Final Receipt

Indicates that the last item of this order is received in the warehouse and the warehouse order is completed.

Note: 
  • A warehouse order can be received in parts (partial receipts).
  • This field is applicable only if the To Warehouse is specified.
  • This value is defaulted from the Final Receipt field in the Warehouse Receipt Lines (whinh3512m600) session. You cannot modify this value.
Actual Delivered Quantity

The actual quantity delivered in the warehouse.

Note: 
  • This field is applicable only if the To Warehouse is specified.
  • The value in this field is updated after every partial delivery. The application selects the Final Delivery check box when the last part of the order is delivered.
Actual Times

The time when the item is delivered in the warehouse.

Work Center

The work center in which the work order activities are carried out.

You can link the reference activity's activity group to the work center:

  • When you define a reference activity in the Reference Activities (tsacm1101m000) session.

For example, cleaning activities that belong to the Cleaning activity group must be carried out in a work center where cleaning equipment is available.

Final Delivery

Indicates that the last item of this order is delivered in the warehouse and the warehouse order is completed.

Note: A warehouse order can be delivered in parts (partial delivery).
Related topics