Work Orders (tswcs2100m000)

Field Information

Work Order

The series code that identifies the work order.

You can define the series defined for the work order number group in the First Free Numbers (tcmcs0150m000) session. The number group for work orders is set in the Work Order Parameters (tswcs0100m000) session. Work Order number cannot be modified after the creation of the order.

Item

The item on which maintenance must be carried out. You can enter an anonymous item, or a serialized item.

Note: 

• The item must be identified as a repairable item in the Items - Service (tsmdm2100m000) session.
• If the work order status is Free and the Label field is empty, you can add or change the item.
• If the item code is unreadable, you can leave this field empty and fill in a free description in the Label field.
• For batch repair work orders you can only include the serialized items with status set to Defective.
• The item must be of the type Serialized Item in Inventory Planning module in LN, Common and Service .
• If the Items Service by Office is Mandatory check box is selected in the General Service Parameters (tsmdm0100m000) session, you can only select an item that is linked to the specified Service Office. The service items are linked to the service office in the Items - Service by Service Office (tsmdm2120m000) session.

Order Origin

The origin of the work order.

Allowed values

Maintenance Sales Order

Work Order

Manual

Order Date

The date and time when the work order is created.

Serial Number

The serial number of the serialized item.

You can manually enter:

• The serialized item's existing serial number.
• A new serial number for the item. If you click Generate..., Service creates a serialized item based on a mask.

Note: If the work order has the Free or Planned status, you can change the item's serial number. If, in that case, the work order was derived from a maintenance sales order, the new serial number will also be reflected in the Maintenance Sales Control module.

Revision

The value that indicates the engineering revision of a revision-controlled item.

Note: 

• The Engineering Revisions Active check box in the General Service Parameters (tsmdm0100m000) session must be selected.
• You can maintain the revision if the work order status is Free, Completed, Signed-Off, or Closed.
• You can maintain the revision if the work order is a related work order, or is derived from a maintenance sales order.
• You cannot maintain the revision for serialized items.

Effectivity Unit

effectivity unit

Label

If you cannot identify the item by an item code, for example, if the item code is unreadable, in this field, you can enter a free description to identify the item. You can also enter a Functional Element.

Note: 

• If the work order status is Free and the Item field is empty, you can add or change the label.
• If you create the work order from a maintenance sales order or as a related order from a work order, you cannot change the label.
• The label must be empty if the item is filled.

Planned Quantity

The maintainable quantity.

Unit

The inventory unit of the item that is maintained (or to be maintained).

Actual Quantity

The maintained quantity.

Note: For batch repair work orders, the maintained quantity is equal to the number of items with status set to Working Condition on a batch repair material line.

Department

The service department that is responsible for carrying out maintenance on the item.

Note: In most cases, you will use the (serialized) item's default main service department. You can only change the main service department if the work order has the Free status.

Preferred Engineer

The preferred service employee to execute the work order.

Note: 

• This field is applicable only if the Use Assignments in Work Orders check box is selected in the Work Order Parameters (tswcs0100m000) session.
• This field is enabled if the status of the activity is set to Free, Planned, or Released.
• This value is defaulted from the Call (tsclm1100m000) session during the creation of the work order. If the work order is related to a part maintenance line that is generated from a call.
• Else, LN uses the following search logic to default this value:
  1. The Preferred Engineer Depot Repair field in the Serialized Items (tscfg2100m000) session.
  2. The Preferred Engineer Depot Repair field in the Installation Groups (tsbsc1100m000) session.

Name

The description or name of the code.

Status

The current status of the work order. The work order status is used to control the steps of the work order process.

You can change the work order status at any time if:

• The status is Free.
• The status is Planned, unless, in the Work Order Parameters (tswcs0100m000) session, the Commitment Required option is selected.

After the work order is released, all work order activities must be completed before the work order can be updated to the next status.

You can delete a work order that has the Free, Closed, or Canceled status.

Planned

Released

Completed

Signed-Off

Closed

Canceled

Free

Service Type

The service type is used to group work orders according to the work order procedure.

Default value: the service type set in the Work Order Parameters (tswcs0100m000) session.

Note: If cost lines are related to the work order header or work order activity line, you must add a coverage type. For work order headers the coverage type related to the service type is offered as default, but you can also select another coverage type.

Rental Owner

The rental office that owns the rental equipment.

Note: 

• This field is enabled only if the Equipment as a Service check box as a Service is selected in the Implemented Software component (tscom0100s000) session.
• This field is enabled only if the item linked to the work order is of the type, Rental Product.
• If the serial number is specified, the rental owner linked to the serialized item is defaulted.
• For an anonymous item of the type of Rental Product, the operations department is defaulted as rental owner..

Batch Repair

If this check box is selected, the item is repaired as a part of a batch repair.

Cancel Reason

The reason for canceling the work order. You must use the Cancel Work Order (tswcs2260m000) session to cancel the work order.

Cancel Time

The date and time when the work order was canceled. You must use the Cancel Work Order (tswcs2260m000) session to cancel the work order.

Initiate Cancelation

If this check box is selected, the cancellation of a work order for which actual costs are present is initiated.

To actually cancel the work order, take the following steps:

1. Close the work order in the Close Work Orders (tswcs2265m000) session.
2. Cancel the work order in the Cancel Work Order (tswcs2260m000) session.

Interrupted

If a maintenance sales quote is created from the work order data, LN selects this check box. If this check box is selected, LN does not allow any change to the work order after a maintenance sales quote is created.

Note: 

• When you create a maintenance sales quote, the work order is interrupted. You can create a maintenance sales quote in the following status of the work order:
  • Free
  • Planned
  • Released
• When material / tools are not available, a work order can be interupted in the Released status.

Interruption Reason

The reasons why LN interrupts the work or der.

Note: You can define the interruption reasons in the Work Order Parameters (tswcs0100m000) session.

Material

Inventory Check Status

The overall inventory status for all the material lines belonging to the order.

Allowed values

Free

Shortage

Indicates that one or more material lines has status 'Shortage'.

Supply is late

Indicates that no material lines has status 'Shortage' and one or more material line has status 'Supply is late'

Available

Indicates that all material lines are available.

Pending

ATP Inventory Available

Indicates if the inventory for all the material lines belonging to the order is available, calculated by the ATP check.

Available Date

Latest ATP Date for all the material lines belonging to the order.

Checked On Date

Latest ATP Check On Date for all the material lines belonging to the order.

Planned Inventory Available

Indicates if the inventory for all the material lines belonging to the order is available, calculated by the Planned inventory check.

Available Date

Latest Planned Available Date for all the material lines belonging to the order.

Checked On Date

Latest Planned Check On Date for all the material lines belonging to the order.

On Hand Inventory Available

Indicates if the inventory for all the material lines belonging to the order is available, calculated by the On Hand inventory check.

Checked On Date

Latest On Hand Check On Date for all the material lines belonging to the order.

Material Issue Constraint

The level at which, the material lines must be shipped completely.

Allowed values

Order Complete

None

Activity Complete

Note: 

• The value in this field is defaulted from the Work Order Parameters (tswcs0100m000) session.
• This field is disabled if:
  • The Status of the Work Order is set to Completed.
  • For a Released Work Order, a related warehouse order exists, that cannot be modified.

Repair Site

The code of the site at which the item is received for the repair.

To Site

The code of the site at which the item is returned after the repair.

Item Delivery Method

Indicates the origin of the work order.

Ownership

The ownership of the service item. This is a display field.

Allowed values

• Company Owned
• Customer Owned

Note: 

This field is set to:

• Customer Owned, if the work order is linked to a part maintenance sales order line.
• Company Owned, if the order is an internal work order.

From Warehouse

The warehouse in which the (serialized) item will be received or is present. From this warehouse, the (serialized) item can be delivered to the shop.

Lot

The lot code that can be used to control the incoming material flow of the work order.

A specific lot can represent a specific item or a group of items with a uniform condition. By defining the lot on the work order, a selection of the item to be maintained can be made. Assigning a lot code to an item also enables you to trace a part's financial value.

From Location

The location at which the (serialized) item will be received or is already received.

From Work Center

The work center from which the item will be delivered or is delivered, which is the previous work center.

Note: If the order originates from a parent work order activity, the work center of that activity is used as a default.

Planned Item Receipt Time

The planned date and time when the item is received in the warehouse or in the location.

Actual Item Receipt Time

The actual date and time when the item is received in the warehouse or in the location.

Note: 

• If the item is received, you can release the work order.
• If you click Item Receipt, LN calculates the actual receipt time.

To Warehouse

The warehouse to which the (serialized) item will be returned.

Lot

The lot code that can be used to control the outgoing material flow of the work order.

A specific lot can represent a specific item or a group of items with a uniform condition. Assigning a lot code to an item also enables you to trace a part's financial value.

To Location

The location at which the maintained item must be returned or will be delivered.

To Work Center

The work center to which the item must be delivered.

If the order originates from a parent work order activity, the work center of the related 'assembly' activity is used as a default.

Earliest Start Time

The earliest time when you can start to carry out the work order.

Note: 

• If you have made an appointment for the work order, you can only modify the earliest start time and the latest finish time in the Appointments (tsmdm0123m000) session.
• The planned start time must be after the earliest start time.
• If the work order is derived from a maintenance sales order, the earliest start time is equal to the planned receipt time on the maintenance sales order line.
• If the work order is a related work order that is created from a work order material resource line, the earliest start time is equal to the current time.

Latest Finish Time

The latest time at which you can finish the work order.

Note: 

• If you have made an appointment for the work order, you can only modify the earliest start time and the latest finish time in the Appointments (tsmdm0123m000) session.
• The planned finish time must be before the latest finish time.
• If the work order is derived from a maintenance sales order, the latest finish time is equal to the planned delivery time on the maintenance sales order line.
• If the work order is a related work order that is created from a work order material resource line, the latest finish time is equal to the earliest start time of the work order activity/order depending on which the line is linked to.

Turnaround Time Document

The code of the Turnaround Time Document linked to the work order.

Note: 

This field is displayed only if:

• The Turnaround Time check box is selected in the Implemented Software Components (tccom0100s000) session.
• The Service (TS) check box is selected in the Turnaround Time Parameters (tcttm0100m000) session.

Description

The description or name of the code.

Appointment

If this check box is selected, an appointment exists for the work order, and you can only modify the earliest start time and the latest finish time in the Appointments (tsmdm0123m000) session.

Note: If the work order is derived from a maintenance sales order, you must enter the delivery time of the sales order on the appointment to determine the earliest start time and the latest finish time.

Order Duration

The order duration for a work order with no related activities can be manually entered and is equal to the time between the planned start time and the planned finish time.

The order duration for a work order with related work order activities is the sum of the duration of the related work order activities. The activity duration is calculated in the Work Order Activities (tswcs2110m000) session.

If you change the order duration, the planned start time and the planned finish time must be updated.

Note: 

• The order duration is expressed in the time unit that you defined in the General Service Parameters (tsmdm0100m000) session.
• You can only modify the order duration for work orders that have the Free or Released status.

Time Duration Unit

The time unit in which the order duration is expressed. The time unit for duration is defined in the General Service Parameters (tsmdm0100m000) session.

Planned Start Time

The planned time to start to carry out the work order. If you have defined work order activities, the planned start time is derived from the work order activities. The planned start time can be (re)calculated based on the order duration and the planned finish time. Click Calculate to (re)calculate the planned start time based on a calendar.

Note: 

The planned start time must be:

• Equal to or after the earliest start time.
• Equal to or before the latest finish time.

Planned Finish Time

The planned time on which you must finish the work order. If you have defined work order activities, the planned finish time is derived from the work order activities. The planned finish time can be (re)calculated based on the order duration and the planned start time. Click Calculate to (re)calculate the planned finish time based on a calendar.

Note: 

The planned finish time must be:

• Equal to or after the earliest start time.
• Equal to or before the latest finish time.

Actual Start Time

The date and time when work on the work order activities started.

Actual Finish Time

The date and time when work on the work order activities was finished.

Reference

The reference used by the sold-to business partner to identify the order if the work order originates from a maintenance sales order.

Sold-to Business Partner

The sold-to business partner if the work order originates from a maintenance sales order.

Installation Group

If the work order originates from a maintenance sales order and the item is part of an Installation group, the Installation group is displayed.

Maintenance Sales Order

The maintenance sales order from which the work order is derived.

Project

The code of the project to which the work order is pegged.

Note: 

• The Project Cost Account to which cost is pegged is a combination of Project, Element and Activity.
• This field is displayed only if the Project Pegging check box is selected in the Implemented Software Components (tccom0100s000) session.
• This field is applicable only if the Item is specified for the work order and the project pegging is applicable for the specified item.
• You can specify a project:
  • That is not linked to a Project contract and for which invoicing through sales is allowed.
  • For which the status is set to Active.
  • That is not a Project (PCS).
  • If you cannot specify the project for the item linked to work order.
• This value must be specified if in the Items (tcibd0501m000) session:
  • The Mandatory Project Peg check box is selected for the item specified on the service order material line.
  • The Inherit Project Peg check box is selected and the Project Peg is maintained on the service order header/activity.
• If the work order is linked to a maintenance sales order, this value is defaulted from the Maintenance Sales Order - Part Lines (tsmsc1110m000) session.
• This value can be modified only if the work order status is set to Free.

Top Work Order

The code of the top work order.

Note: 

• This value is defaulted from the originating work order.
• You cannot modify this value.
• If the work order is created manually, this value and the value in the Work Order field are same.

Part Maintenance Line

The line number of the originating part maintenance line from which the Top Work Order is created.

Note: 

• This value is defaulted from the Maintenance Sales Order - Part Lines (tsmsc1110m000) session, if the Order Origin field is set to Maintenance Sales Order. You cannot modify this value.
• All the follow-up work orders have the same part maintenance line.

Actual Received Quantity

The actual quantity received for the warehouse order.

Note: 

• This field is applicable only if the value in the To Warehouse (Receipt) field is specified.
• This value is defaulted from the Received Quantity field in the Warehouse Receipt Lines (whinh3512m600) session. You cannot modify this value.
• This value is updated after every partial receipt. LN selects the Final Receipt check box when the final quantity is received on the warehouse order.

Actual Receipt Time

The actual time of the last partial receipt in the warehouse.

Note: 

• This field is applicable only if the value in the To Warehouse (Receipt) field is specified.
• This value is defaulted from the Actual Receipt Date field in the Warehouse Receipt Lines (whinh3512m600) session. You cannot modify this value.

Final Receipt

Indicates that the final item is received in the warehouse and the warehouse order is completed.

Note: 

• This field is applicable only if the value in the To Warehouse (Receipt) field is specified.
• This value is defaulted from the Final Receipt field in the Warehouse Receipt Lines (whinh3512m600) session. You cannot modify this value.

Actual Delivered Quantity

The actual quantity delivered from the warehouse order.

Note: 

• This field is applicable only if the value in the From Warehouse (Delivery) field is specified.
• This value is updated after every partial delivery. LN selects the Final Delivery check box when the final quantity is delivered on the warehouse order.

Warehouse Delivery Time

The actual time of the last partial delivery from the warehouse.

Note: This field is applicable only if the value in the From Warehouse (Delivery) field is specified.

Final Delivery

Indicates that the final item is delivered from the warehouse and the warehouse order is completed.

Note: This field is applicable only if the value in the From Warehouse (Delivery) field is specified.

Serial Status

The status of the serialized item after the order is Completed. Possible values:

• Active
• Defective
• Working Condition
• To be Recycled
• Removed

Element

The element that is linked to the project.

Note: 

• The Project Cost Account to which cost is pegged is a combination of Project, Element and Activity.
• This field is displayed only if:
  • The Project Pegging check box is selected in the Implemented Software Components (tccom0100s000) session.
  • The Element check box is selected in the Project Parameters (tppdm0100s000) session.
• This field is applicable only if:
  • The Project is specified.
  • Project Element is applicable for Project.
• This value must be specified if the element is mandatory for the project.
• If the work order is linked to a maintenance sales order, this value is defaulted from the Maintenance Sales Order - Part Lines (tsmsc1110m000) session.
• This value can be modified only if the work order status is set to Free.

Business Partner of Inventory

The business partner who is the owner of the item in the inventory.

Note: 

• This field is applicable only if the Ownership field is set to Customer Owned.
• This field is applicable only if the Ownership External check box is selected in the Implemented Software Components (tccom0100s000) session.

Description

The description or name of the code.

Activity

The activity that is linked to the project.

Note: 

• The Project Cost Account to which cost is pegged is a combination of Project, Element and Activity.
• This field is displayed only if:
  • The Project Pegging check box is selected in the Implemented Software Components (tccom0100s000) session.
  • The Activity check box is selected in the Project Parameters (tppdm0100s000) session.
• This field is applicable only if:
  • The Project is specified.
  • Project Activity is applicable for Project.
• This value must be specified if the activity is mandatory for the project.
• If the work order is linked to a maintenance sales order, this value is defaulted from the Maintenance Sales Order - Part Lines (tsmsc1110m000) session.
• This value can be modified only if the work order status is set to Free.

Description

The description or name of the code.

Initiating Work Order

The code of the initiating work order.

Note: 

You can create a follow up work order for the initiating work order when:

• The item is transferred to another department using the Transfer to Department option.
• An outgoing subassembly is created using the Outgoing Subassemblies option with the Action Outgoing Subassembly field set to To Department in the Work Order Outgoing Subassemblies (tswcs4150m000) session.

Quote

The quote number linked to the work order.

Quote Revision

The revision number of the quote to which the maintenance sales order is linked.

Note: 

• This field is displayed only if the Use Revisions check box is selected in the Service Quote Parameters (tsepp0100m000) session.
• This value is defaulted from the Quotes (tsepp1100m000) session.

Coverage Type

The coverage type for the work order is used to cover the general work order costs in Financials .

Note: You cannot change the coverage type after you have booked actual costs in Financials . However, you can change the coverage type for WIP costs that are booked in Financials .

Reported Problem

The problem reported by the customer.

Note: This field is displayed only if the Use Diagnostics check box is selected in the General Service Parameters (tsmdm0100m000) session.

Description

The description or name of the code.

Expected Problem

The problem expected by the service engineer.

Note: This field is displayed only if the Use Diagnostics check box is selected in the General Service Parameters (tsmdm0100m000) session.

Actual Problem

problem

Note: This field is displayed only if the Use Diagnostics check box is selected in the General Service Parameters (tsmdm0100m000) session.

Description

The description or name of the code.

Actual Solution

solution

Note: This field is displayed only if the Use Diagnostics check box is selected in the General Service Parameters (tsmdm0100m000) session.

Description

The description or name of the code.

Expected Solution

The solution to the Expected Problem as determined by the service engineer.

Note: This field is displayed only if the Use Diagnostics check box is selected in the General Service Parameters (tsmdm0100m000) session.

Description

The description or name of the code.

Problem Text

If this check box is selected, some text with additional problem details is available.

Solution Text

If this check box is selected, some text with additional solution details is available.

Project Peg Origin

The origin of a project peg.

Allowed values

Costing Break

Not Applicable

Manual

Top Demand

Note: 

• This field is applicable only if the Project Pegging and the Costing Breaks check boxes are selected in the Implemented Software Components (tccom0100s000) session.
• By default, this field is set to:
  • Costing Break, when the project peg is defaulted from the Costing Breaks (tppdm3600m000) session.
  • Top Demand, when the project peg is defaulted from the related work order or the service contract linked to the work order.
  • Manual if the work order is an internal work order.
  • Not Applicable, when the project peg or the costing breaks is not applicable.

Project Pegged Inventory

If this check box is selected, LN considers only the item that is project pegged in the Project Pegged Inventory (whwmd2560m000) session.

Note: 

This check box is applicable only if the Project Pegging check box is selected in the Implemented Software Components (tccom0100s000) session.

By default this check box is cleared.