After Sales Service (tstdm5100m000)

Use this session to view the details of the objects for which the after sales actions must be executed. You can also view the default values of the actions defined for the After Sales Service lines. The objects are:

Sales Order
Sales Quote
Contract Deliverable

Note:

LN creates a record in this session when the first After Sales Service line is created for an object.
LN deletes a record in this session when the last After Sales Service line created for an object is deleted.

Field Information

Order

The object type to which the After Sales Service instance is linked.

Allowed values

Sales Order
Sales Quote
Contract Deliverable

Business Object

The business object to which the After Sales Service instance is linked such as a Sales Order, Quote or a Project.

Sales Office

The code of the sales office linked to the related sales order, sales quote or the contract deliverable.

Description

The description or name of the code.

Contract Line

The line number of the originating contract deliverable line.

Internal Sales Representative

The internal sales representative who sells the item.

Name

The description or name of the code.

Sold-to Business Partner

The sold-to business partner to whom the item is sold.

Name

The description or name of the code.

Process to Service

If this check box is selected, the After Sales Service lines and the related actions are processed in Service.

Note: This value is defaulted to all the After Sales Service lines linked to the business object in the After Sales Service Lines (tstdm5101m000) session.

Create Physical Breakdown

If this check box is selected, a physical breakdown structure is created for the After Sales Service lines.

Note: This value is defaulted to all the After Sales Service lines linked to the business object in the After Sales Service Lines (tstdm5101m000) session.

Physical Breakdown Source

The source based on which the new physical breakdown structure is created.

Allowed values

As-built Structure
Bill of Material
Item Breakdown
Not Applicable

Note: This value is defaulted to all the After Sales Service lines linked to the business object in the After Sales Service Lines (tstdm5101m000) session.

Create Item - Service Business Partner

If this check box is selected, LN creates a record in the Items - Service Business Partner (tsmdm2130m000) session, for the combination of the item, sold-to business partner, and the effective date ( Delivery Date) specified in the After Sales Service Lines (tstdm5101m000) session, when an After Sales Service line is processed.

The record is created in the Items - Service Business Partner (tsmdm2130m000) session based on these values specified in the After Sales Service Lines (tstdm5101m000) session:

Item
Sold-to Business Partner
Delivery Date
Warranty Template

Note:

This value is defaulted from the General Service Parameters (tsmdm0100m000) session. If the Sites field is set to Active or In Preparation in the Implemented Software Components (tccom0100s000) session, this value is defaulted from the Service Offices (tsmdm1100m100) session.
The standard defaulting method is used to default the other values in the Items - Service Business Partner (tsmdm2130m000) session.
LN displays an error message, if a record already exists in the Items - Service Business Partner (tsmdm2130m000) session, for the combination of the item, sold-to business partner, and the effective date ( Delivery Date) specified in the After Sales Service Lines (tstdm5101m000) session.

Service Office

The code of the service department linked to the After Sales Service action.

Note: This value is defaulted to all the After Sales Service lines linked to the business object in the After Sales Service Lines (tstdm5101m000) session.

Create Service Contract

If this check box is selected, a new service contract is created when the After Sales Service lines are processed.

Note:

This value is defaulted from the Contract Management Parameters (tsctm0100m000) session.
This value is defaulted to all the After Sales Service lines linked to the business object in the After Sales Service Lines (tstdm5101m000) session.

Series for Service Contract

The series used to generate a service contract.

Note:

This value is defaulted from the Number Group field on the Service Contract tab in the Contract Management Parameters (tsctm0100m000) session.
This value is defaulted to all the After Sales Service lines linked to the business object in the After Sales Service Lines (tstdm5101m000) session.

Contract Template

The code of the contract template used to generate the service contract.

Note:

This value is defaulted from the Default Contract Template field in the Contract Management Parameters (tsctm0100m000) session.
You can select a contract template for which the Service Office is not specified in the Contract Templates (tsctm0150m000) session. If specified, the service office must be same as the Service Office specified in this session.
This value is defaulted to all the After Sales Service lines linked to the business object in the After Sales Service Lines (tstdm5101m000) session.

Description

The description or name of the code.

Contract Line Configuration

The context based on which the contract configuration lines must be generated.

Allowed values

Installation Group
Item
Serialized Item
Not Applicable

Contract Type

The default contract type used for the service contract.

Note:

This value is defaulted from the Contract Management Parameters (tsctm0100m000) session.
You must specify this value if the Create Service Contract check box is selected.

Description

The description or name of the code.

Warranty Template

The warranty template used for the service item data or service serialized item.

Note:

You can use only the warranty template of the type Own or Non Specific Warranty.
This value is defaulted to all the After Sales Service lines linked to the business object in the After Sales Service Lines (tstdm5101m000) session.

Description

The description or name of the code.

Link to Installation Group

If this check box is selected, the After Sales Service created for the business object are linked to an installation group when the lines are processed.

Installation Grouping Criteria

Indicates the criteria to group the After Sales Service lines into an installation group.

Allowed values

Sold-to Business Partner
Order
Service Office
Location Address
Service Area
Not Applicable

Matching Installation Group

If this check box is selected, the newly created installation groups are categorized based on the Installation Grouping Criteria.

Note: This check box is enabled only if the Link to Installation Group check box is selected in this session and the Generate First Free Numbers check box is cleared in the Configuration Management Parameters (tscfg0100m000) session.

Series for Installation Groups

The series used to create an installation group. The After Sales Service lines are linked to this installation group during the processing.

Installation Group

The installation group to which the item is linked.

Note: This value is defaulted to all the After Sales Service lines linked to the business object in the After Sales Service Lines (tstdm5101m000) session.

Description

The description or name of the code.

Pay-by Contact

The code of the contact for pay-by business partner.

In Use-by Business Partner

The code of the in-use by business partner.

In Use-by Business Partner Address

The address of the in-use by business partner.

Business Partner

The code of the sold-to business partner who is a dealer.

Address

The address of the dealer.

Name

The description or name of the code.

Contact

The contact of the dealer.

Sold-to Business Partner

The code of the sold-to business partner.

Generate Service Order

If this check box is selected, a service order is created for the after sales service line item.

Note: If multisite is implemented, this value is defaulted from the Service Offices (tsmdm1100m100) session. Else, this value is defaulted from the Service Order Parameters (tssoc0100m000) session.

Order Grouping Criteria

The value based on which the after sales service lines must be grouped to create a service order.

Note: If multisite is implemented, this value is defaulted from the Service Offices (tsmdm1100m100) session based on the specified service office. Else, this value is defaulted from the Service Order Parameters (tssoc0100m000) session.

Service Type