Service Engineer Assignments (tssoc2505m000)

Field Information

Origin

The origin of the assignment. This is a display field.

Allowed values

Work Order

The activity is a work order activity.

Service Order

The activity is a service order activity.

Note: 

• This field is visible only if the Use Assignments in Work Orders check box in the Work Order Parameters (tswcs0100m000) session and the Field Service check box in the General Service Parameters (tsmdm0100m000) session, are selected.
• This field is set to Service Order only if the Field Service check box is selected in the General Service Parameters (tsmdm0100m000) session.
• This field is set to Work Order only if the Depot Repair check box in the General Service Parameters (tsmdm0100m000) session and the Use Assignments in Work Orders check box in the Work Order Parameters (tswcs0100m000) session are selected.

Order

The number of the service order for which the engineers are listed.

Description

The description or name of the code.

Service Order Status

The status of the Service Order.

Line Number

The sequence number that enables you to define more than one engineer for a service order.

Default value

• Numbering

Activity Line Number

The number of the service-order activity line that the service engineer works on.

Description

The description or name of the code.

Activity Status

The status of the Activity Line Number.

Service Engineer

The code of the service engineer assigned to the service order.

Status

The assignment status of the service engineer.

Allowed values

Accepted

Started

Completed

Rejected

Assigned

Pager / Phone Enabled

If this check box is selected, the service engineer is available for paging.

Note: 

This field is visible, only if the Paging Active checkbox in the General Service Parameters (tsmdm0100m000) session is selected.

This field is displayed only if the Field Service check box is selected in the General Service Parameters (tsmdm0100m000) and the Origin field is set to Service Order.

Page Required

If this check box is selected, the service order requires paging the service engineer.

Note: 

This field is visible, only if the Paging Active checkbox in the General Service Parameters (tsmdm0100m000) session is selected.

This field is displayed only if the Field Service check box is selected in the General Service Parameters (tsmdm0100m000) and the Origin field is set to Service Order.

Activate Paging

If this check box is selected, the service employee must be paged.

The commands on the appropriate menu provide two paging methods:

• Automatic paging

  LN sends the paging message using the value specified in the Paging Interval field.

• Manual paging

  This method can be required, for example, if the paging server is down, or if you cannot reach an engineer through the common paging system.

Note: 

This field is visible, only if the Paging Active checkbox in the General Service Parameters (tsmdm0100m000) session is selected.

This field is displayed only if the Field Service check box is selected in the General Service Parameters (tsmdm0100m000) and the Origin field is set to Service Order.

Paging Interval

The period of time in which the engineer is expected to respond to a paging message. After this period, the paging message can be automatically resent.

Note: This field is visible, only if the Paging Active checkbox in the General Service Parameters (tsmdm0100m000) session is selected.

Escalation Date/Time

The date and time when the order exceeds the paging reaction period, defined in the Paging Interval field in the Service Order Parameters (tssoc0100m000) session.

Note: 

This field is visible, only if the Paging Active checkbox in the General Service Parameters (tsmdm0100m000) session is selected.

This field is displayed only if the Field Service check box is selected in the General Service Parameters (tsmdm0100m000) and the Origin field is set to Service Order.

Paging Counter

The number of times a paging message was sent.

Note: When pages are sent automatically, LN updates this field. In case of manual paging, you can manually change this field.

Note: 

This field is visible, only if the Paging Active checkbox in the General Service Parameters (tsmdm0100m000) session is selected.

This field is displayed only if the Field Service check box is selected in the General Service Parameters (tsmdm0100m000) and the Origin field is set to Service Order.

Last Page Sent

The date and time when the last paging message was sent.

Note: 

This field is visible, only if the Paging Active checkbox in the General Service Parameters (tsmdm0100m000) session is selected.

This field is displayed only if the Field Service check box is selected in the General Service Parameters (tsmdm0100m000) and the Origin field is set to Service Order.

Downloaded Time

The last date and time, when the Service Engineer has downloaded the assigned activities. This field is used by Mobile Service application. The assignment cannot be deleted if this field is filled.

Note: This field is displayed only if the Field Service check box is selected in the General Service Parameters (tsmdm0100m000) and the Origin field is set to Service Order.

Accepted Time

The date and time at which the service engineer accepts the service order activity assigned. The service engineer informs the dispatcher of his/her acceptance. The information can be conveyed by fax, mobile phone, pager, or telephone. The assignment cannot be deleted if this time is filled.

Note: This field is displayed only if the Field Service check box is selected in the General Service Parameters (tsmdm0100m000) and the Origin field is set to Service Order.

Actual Start

The date and time when the service engineer starts work on the execution of the assigned activity.

Actual Finish

The date and time when the service engineer completes the execution of the assigned activity.

Planned Start CRM Appointment

The start date of the CRM appointment linked to the engineer assignment.

Planned Finish CRM Appointment

The end date of the CRM appointment linked to the engineer assignment.

Job Sheet Completion Time

The date and time when the service engineer completes the assigned job sheet.

Note: This field is displayed only if the Field Service check box is selected in the General Service Parameters (tsmdm0100m000) and the Origin field is set to Service Order.

Last Changed Time

The date and time when the Planned Start and Planned Finish are last updated or when the planner manually changes the service engineer assignment data.

Service Car

The code that identifies the service car linked to the service engineer.

Description

The description or name of the code.

Use Service Car

If this check box is selected, the service car linked to the service order activity and the assigned engineer is the same.

Note: This field is displayed only if the Service Car of Assignment is default for Activity check box is selected in the Service Order Parameters (tssoc0100m000) session.

Use Engineer Calendar for Planning

If this check box is selected, the calendar of the service engineer is used to calculate the planned start and planned finish time of the service order activity.

Note: 

• This field is displayed if the Use Engineer Calendar for Planning check box in the Service Order Parameters (tssoc0100m000) session and the Use Assignments in Work Orders check box in the Work Order Parameters (tswcs0100m000) session is selected.
• LN allows you to select this check box only for one assignment linked to the activity.

Activity

The planned duration of the activity based on the planned start and planned finish time.

Note: Based on the Origin, this value is defaulted from the Service Order Activities (tssoc2110m000) session or the Work Order Activities (tswcs2110m000) session.

Time Duration Unit

The unit in which the activity duration is expressed.

Travel

The planned travel duration.

Note: 

• This value is defaulted from the Service Order Activities (tssoc2110m000) session.
• This field is visible only if the Field Service check box is selected in the General Service Parameters (tsmdm0100m000) session.
• This field is enabled only if the Origin field is set to Service Order.

Distance

The planned travel distance for the service order activity.

Note: 

• This value is defaulted from the Service Order Activities (tssoc2110m000) session.
• This field is visible only if the Field Service check box is selected in the General Service Parameters (tsmdm0100m000) session.
• This field is enabled only if the Origin field is set to Service Order.

Planned Travel Start

The planned date and time to start the travel.

Planned Travel Finish

The planned date and time to finish the travel.

Planned Start

The planned date and time when the service engineer is expected to start the execution of the assignment.

Note: 

• If the Planned Start date of an assignment is modified, and the Adjust Activity Dates from Assignments check box is selected, a message is displayed seeking confirmation to update planned transaction date on the material line(s). If you select Yes, the planned delivery dates of the material, linked to the activity, are updated.
• If an assignment is deleted, the activity dates, and so the related planned delivery dates of the materials lines, are updated.

Planned Finish

The planned date and time when the service engineer is expected to complete the execution of the assignment.

Actual Travel Start

The actual start date and time of the travel.

Actual Travel Finish

The actual finish date and time of the travel.

Earliest Start Time

The latest date and time when the service engineer can start the execution of the assignment.

Latest Finish

The latest date and time by when the service engineer can complete the execution of the assignment.

Reject Time

The date and time when the service engineer rejects the assignment that is assigned.

Rejection Reason

The code of the reason to reject the assignment.

Note: 

This field is enabled only when you select the Reject option.

To reject the assignment, you must specify a reason of the type Assignment Rejection.

Description

The description or name of the code.

Assignment Text

LN selects this check box to indicate that additional information, related to the assignment, is present in the Text field.

Assignment Text

The additional information related to the assignment.