Service Order Activities (tssoc2110m000)

Field Information

Service Order

The (number of the) service order for which the activities are listed.

Description

If the service order is created for an external customer, this field displays the name of the sold-to business partner.

If the service order is created for an internal business partner, this field displays the description of the service department that carries out the service order.

Service Order Status

The service order's current status.

Allowed values

Planned

When you plan a service order by means of the Service Order Resource Planning (tssoc2260m000) session, the service order status changes from Free to Planned.

Released

Under this status the service engineer carries out the service order. You can change the service order's status to Released when you plan the service order by means of the Service Order Resource Planning (tssoc2260m000) session, or when you choose Release on the appropriate menu in the Service Orders (tssoc2100m000) session.

Completed

The status of service orders that are successfully carried out. To change a service order's status from Released to Completed, choose Complete on the appropriate menu in the Service Orders (tssoc2100m000) session. The service order is then removed from the planning system.

Costed

The status of financially approved service orders. To change a service order's status to Costed (only possible if the status is Released or Completed), choose Cost on the appropriate menu in the Service Orders (tssoc2100m000) session.

Note: Before you change the status to Costed, make sure that all the service order's actual cost lines are entered, and financially approved.

Closed

You can change a service order's status from Costed to Closed by means of the Close Service Orders (tssoc2201m000) session. Service orders with the status Closed cannot have their data changed.

Canceled

You can cancel service orders of status Planned, or Released, by means of the Cancel Service Order (tssoc2204m000) session, but only if all the activities linked to the service orders have the status Planned or Released and have no actual costs booked.

Note: If costs are already invoiced (cost line status is Costed or Posted to Finance), you cannot change the status of the service order and its related activities to Canceled.

Rejected

Free

The status when you first define a service order.

Estimated Order Discount Amount

The order discount amount calculated based on the Order Discount specified in the Service Orders (tssoc2100m000) session. This amount is applicable to the estimated activity price.

Note: 

• This field is displayed only if the Use Order Discount check box is selected in the Service Order Parameters (tssoc0100m000) session.
• This field is enabled only if:
  • The Pricing Method of the activity is set to Time and Material or Fixed Activity Price.
  • The Fixed Activity Price check box is selected in the Service Order Parameters (tssoc0100m000) session.

Order Discount Amount

The order discount amount calculated based on the Order Discount specified in the Service Orders (tssoc2100m000) session. This amount is applicable to the actual activity price.

Note: 

• This field is displayed only if the Use Order Discount check box is selected in the Service Order Parameters (tssoc0100m000) session.
• This field is enabled only if:
  • The Pricing Method of the activity is set to Time and Material or Fixed Activity Price.
  • The Fixed Activity Price check box is selected in the Service Order Parameters (tssoc0100m000) session.

Activity Line Number

service-order activity line

Default value

• Numbering

The activity-line number enables you to define more than one activity for a service order.

Activity Status

The current status of the service order activity.

Allowed values

Planned

When you plan a service order by means of the Service Order Resource Planning (tssoc2260m000) session, the service order status changes from Free to Planned.

Released

Under this status the service engineer carries out the service order. You can change the service order's status to Released when you plan the service order by means of the Service Order Resource Planning (tssoc2260m000) session, or when you choose Release on the appropriate menu in the Service Orders (tssoc2100m000) session.

Completed

The status of service orders that are successfully carried out. To change a service order's status from Released to Completed, choose Complete on the appropriate menu in the Service Orders (tssoc2100m000) session. The service order is then removed from the planning system.

Costed

The status of financially approved service orders. To change a service order's status to Costed (only possible if the status is Released or Completed), choose Cost on the appropriate menu in the Service Orders (tssoc2100m000) session.

Note: Before you change the status to Costed, make sure that all the service order's actual cost lines are entered, and financially approved.

Closed

You can change a service order's status from Costed to Closed by means of the Close Service Orders (tssoc2201m000) session. Service orders with the status Closed cannot have their data changed.

Canceled

You can cancel service orders of status Planned, or Released, by means of the Cancel Service Order (tssoc2204m000) session, but only if all the activities linked to the service orders have the status Planned or Released and have no actual costs booked.

Note: If costs are already invoiced (cost line status is Costed or Posted to Finance), you cannot change the status of the service order and its related activities to Canceled.

Rejected

Free

The status when you first define a service order.

Reference Activity

The (code of the) reference activity listed for the service order.

If the reference activity has an inspection template (maintained in the Reference Activity - Measurement Types (tsacm3160m000) session), the inspection template's measurements are used to add inspection lines in the Inspections (tscfg3100m000) session, for the service order.

Note: Any requirements (material, labor, other) listed for the reference activity are added to the cost lines of the service order.

Allocated Engineer

The employee who carries out the service order activity.

Note: 

• The default value is the service engineer specified for the service order.

Preferred Engineer

The preferred service employee to execute the service order activity.

Note: 

• This field is disabled if the activity status is not set to Free, Planned or Released.
• This value is defaulted from the Service Orders (tssoc2100m000) session if the Preferred Engineer of Header is default for Activity check box is selected in the Service Order Parameters (tssoc0100m000) session. Else, LN uses the following search logic to default this value:
  1. The Preferred Engineer Field Service field in the Serialized Items (tscfg2100m000) session.
  2. The Preferred Engineer Field Service field in the Installation Groups (tsbsc1100m000) session.
  3. The Preferred Engineer field in the Service Orders (tssoc2100m000) session.

Name

The description or name of the code.

Service Car

The code of the service car used for the service order activity.

Note: 

• This field is disabled if:
  • The activity status is not set to Free, Planned or Released.
  • The cost lines with actual costs are linked to the activity and the activity status is set to Released.
• LN defaults this value with the service car of the first engineer (if defined) linked to the assignments of the service order, if the Service Car of Assignment is default for Activity check box is selected in the Service Order Parameters (tssoc0100m000) session. If this check box is not selected, LN defaults the service car linked to the preferred engineer of the service order activity .

Description

The description or name of the code.

Turnaround Time Terms

LN selects this check box if a TAT Document is linked to the specified Coverage Contract. The TAT data of the TAT Document linked to the contract is copied to the TAT Document created for the service order activity.

Turnaround Time Document

The code of the Turnaround Time Document linked to the service order activity.

Note: 

• This field is displayed only if:
  • The Turnaround Time check box is selected in the Implemented Software Components (tccom0100s000) session.
  • The Service (TS) check box is selected in the Turnaround Time Parameters (tcttm0100m000) session.
• A Turnaround Time Document is created for the service order activity only if an applicable term is available in the Turnaround Time Terms (tcttm0110m000) session.

After Sales Service

The code of the object for which the after sales service order is generated.

Line

The after sales service line number.

Description

A brief description of the service order activity.

Search Argument

The service order activity's search key.

Activity Group

activity group. The Activity Group can be used only if the parameter in Activiity Management Use Activity Groups field is ON.

Service Type

The service type of the service order activity.

Note: If the Service Type specified on the Service Orders (tssoc2100m000) session is of type repair warranty, LN defaults this value from the service order header. You can define a service type as repair warranty in Service Order Parameters (tssoc0100m000) session.

Coverage Type

The (code of the) service order activity's coverage type.

Installation Group

The Installation group to which the item (on which the service order activity is carried out) belongs.

Item

The item on which the service order activity is carried out.

Note: 

• LN defaults this value from the service order header.
• If the Items Service by Office is Mandatory check box is selected in the General Service Parameters (tsmdm0100m000) session, you can only select an item that is linked to the specified Service Office. The service items are linked to the service office in the Items - Service by Service Office (tsmdm2120m000) session.

Serial Number

The serial number of the item on which the activity is carried out. You can also specify the serial number. Following are the two possible conditions:

When the item number is specified

• Enter the serialized item's existing serial number. Alternatively, you can use the browse arrow to select the serial number from the Serialized Items (tscfg2100m000) session.

When the item number is not specified

• A serial number can be linked to one or more serialized items. When you enter the serial number that is linked to more than one serialized item, the Serialized Item (tscfg2100m000) session opens displaying all the items to which that serial number is linked. You can select any serialized item from the list. When you select the serialized item, the Description, Quantity, and Department fields are populated.
• When you enter the serial number linked to only one serialized item, the Item, Description, Quantity, Department fields are populated.

Note: 

• LN defaults this value from the service order header.
• In case the serial number entered is incorrect, LN displays an error message.

Serial Status

The status of the serialized item on which the service order activity is performed.

Allowed values

Startup

The serialized item is in the startup stage.

Superseded

The serialized item of a PBS is superseded by a new item.

Active

The serialized item is active.

Revision

The serialized item is in the revision stage.

Defective

The serialized item is defective.

Working Condition

The serialized item is in working condition.

To be Recycled

The serialized item is ready to be recycled.

Removed

The serialized item is removed.

Not Applicable

Note: LN allows you to modify this value if the service order Status is Free, Planned, or Released.

Effectivity Unit

effectivity unit

Alternate Serial Number

The serialized item's BP identification number.

Note: You can specify this number in the Serialized Items (tscfg2100m000) details session.

Service Office

The code of the service office responsible for the execution of the service order activity.

Pricing Contract Change

The number that identifies the active contract change number at the time of linking. The order uses the contract terms that are activated for this contract change number.

Downtime Ratio

The activity's downtime ratio.

Default value

The downtime ratio specified for the reference activity in the Reference Activities (tsacm1101m000) details session.

VAT Based On

If this check box is selected, VAT calculation is based on goods or services.

Allowed values

VAT Based on Goods

The goods flow is considered to determine the correct VAT values.

VAT Based on Services

The place (location address) where the service is performed, is considered, to determine the correct VAT values.

Note: Depending on the option chosen, LN will determine defaults for the tax country and the tax code.

Coverage Contract

service contract

Activity Duration

The amount of time it takes to carry out the activity.

Default value

The duration specified for the reference activity, in the Reference Activities (tsacm1101m000) details session.

• All activity durations listed for the service order are added up to give the order duration of the service order.

Note: 

• You can only maintain this field if the activity's status is Free, Planned, or Released.
• If labor cost lines are linked to the service order activity, the total of all durations specified in these lines will be displayed here when you click Recalculate Price/Discounts Entire Activity.

Time Duration Unit

The unit used to express the activity's duration.

Planned Start Time

The time planned for the activity to start.

Note: 

• The value in this field cannot be greater than the Earliest Start Time.
• This field is enabled only for the service order activities with the status Free, Planned, or Released.

Planned Finish Time

The time planned for the service order activity to finish.

Note: 

• The value in this field cannot be greater than the Latest Finish Time.
• This field is enabled only for the service order activities with the status Free, Planned, or Released.

Adjust Dates from Assignments

If this check box is selected, and the assignment is updated:

• the planned start and the planned finish time of the service order activity is also updated.
• the planned start time of the activity is set to the earliest of the planned start times of all the related assignments, and the planned finish times of the activity is set to latest of the planned finish times of all the related assignments.

Note: 

• You can select this check box only if the Adjust Activity Dates from Assignments check box is selected in the Service Order Parameters (tssoc0100m000) session.
• This value is defaulted from:
  • the Reference Activities (tsacm1101m000) session, when a service order is created and a reference activity is linked to the order.
  • the Service Order Parameters (tssoc0100m000) session, when a service order is created and a reference activity is not linked to the order.
• You cannot modify this value if the activity status is set to Completed, Costed, Closed, Canceled or Rejected.

Earliest Start Time

The earliest time that any physical machinations required by the service order activity, can be started. For example, delivery of the required materials.

• You can maintain this field if the activity's status is Free or Planned. If the value you enter in this field is earlier than the Latest Finish Date of the service order, LN updates the service order's Earliest Start Time with this value.

Note: 

You cannot maintain this field if the activity is generated from:

• A call in the Call Management module.
• A planned activity in the Service Planning & Concepts module.

Latest Finish Time

The time at which any physical machinations required by the service order activity must be finished, for example, the return of unused materials to the warehouse.

• You can maintain this field if the activity's status is Free, Planned or Released. If you enter a value in this field that is later than the Latest Finish Time of the service order, LN updates the service order's Latest Finish Time with this value.

Note: 

You cannot maintain this field if the activity is generated from:

• A call in the Call Management module.
• A planned activity in the Service Planning & Concepts module.

Latest Solution Start Time

If the service order activity is generated from a call transferred from Call Management , this field displays the time by which the support engineer must have started solving the call, which is determined in the Calls (tsclm1500m000) session.

Latest Solution Finish Time

If the service order activity is generated from a call transferred from Call Management , this field displays the time by which the support engineer must have finished solving the call, determined in the Call (tsclm1100m000) session.

Actual Start Time

The time when the service order activity was actually started.

Note: You can only maintain this field if the order status is Released.

Actual Finish Time

The time when the service order activity was actually finished.

Note: You can only maintain this field if the order status is Released.

Coverage Time

If a warranty or contract is valid for the item on the date displayed in this field, the service order activity's costs are covered by the valid contract or valid warranty.

Default value

• For service orders generated from the Call Management module, the date when the call is reported.
• For service orders generated from the Service Planning & Concepts module, the earliest start date of the planned activity.
• For manually defined orders, you can maintain this field if the activity status is Free, or Planned. The default value is the service order's planned start time.

Estimated Sales Price

The estimated sales price for the service order activity, before the activity is Released.

Note: 

• This field is displayed only if the Use Coverage Calculation for Estimates check box is selected in the Service Order Parameters (tssoc0100m000) and the Service Orders (tssoc2100m000) session.
• This value is defaulted from the Sales Price field only if:
  • The Pricing Method is set to Fixed Activity Price.
  • The service order activity Status is set to Free or Planned.

Subcontracted

If this check box is selected, the activity of the service order is sub contracted.

Supply Material to Subcontractor

If this check box is selected, the subcontracted item is supplied to the subcontractor.

Note: 

• This field is enabled only if:
  • the Subcontracting with Material Flow field is selected in the Implemented Software Components (tccom0100s000)
  • the Subcontracted check box is selected.

Create Purchase Requisition

If this check box is selected, purchase requisition can be generated as the subcontractor is not identified for the activity.

Note: 

• This field is enabled only if:
  • The Subcontracted check box is selected.
  • The value in the Subcontractor field is not specified.

Subcontractor

The code of the buy-from business partner who carries out any subcontract work required for the service order activity.

Note: 

• This field is enabled only if:
  • The Subcontracted check box is selected.
  • The Create Purchase Requisition check box is cleared.
• You cannot specify a value in this field if:
  • More than one other cost line with the Cost Type, Subcontracting exists for the activity
  • The Subcontractor is different on at least one of the other cost lines linked to the activity,

Default value

The buy-from business partner selected for the reference activity in the Reference Activities (tsacm1101m000) details session.

Item Subcontracting

The service item code, cost item or subcontracted service item code, used to itemize the subcontract work carried out for the reference activity.

Note: 

• This field is enabled only if the Subcontracted check box is selected.
• You can specify an Item for which the Item Type is set to Subcontracted Service.
• You cannot specify a value in this field if:
  • More than one other cost line with the Cost Type, Subcontracting exists for the activity line.
  • The Item is different on at least one of the other cost lines linked to the activity

Purchase Requisition/ Line

The code of the purchase requisition order and the line.

Note: 

This field is applicable only if:

• The Cost Type of the other cost line is Subcontracting.
• The Create Purchase Requisition check box is selected and the activity is planned.

Slash Character

The purchase requisition order line number.

Note: 

This field is applicable only if:

• The Cost Type of the other cost line is Subcontracting.
• The Create Purchase Requisition check box is selected and the activity is planned.

Purchase Order/ Line

The purchase order of the activity's subcontracted work, which LN generates when you run global SRP for the service order.

Note: LN uses the purchase order series you specify in the Service Order Resource Planning (tssoc2260m000) session to generate the purchase order.

Slash Character

The purchase order line for the activity's required subcontract work.

Checklist

The checklist used to carry out the service order activity.

Default value

The checklist specified for the reference activity in the Reference Activities (tsacm1101m000) details session.

Planned Activity

If the service order activity is generated from a maintenance plan's activity in Service Planning & Concepts module, this field displays the code of the planned activity.

Derived from Planned Activity Sequence Number

If the service order activity is generated from a maintenance plan's activity in Service Planning & Concepts module, this field displays the activity sequence number of the planned activity.

Field Change Order

If the service order activity is generated from a field change order (FCO), this field displays the number of the FCO that generated the service order activity.

Field Change Order Item

FCO item is the item for which the Field Change Order is generated.

Measurement Type

The code of the measurement that triggers the service order activity in a use-based maintenance (UBM) schedule.

Default value

The measurement specified for the reference activity.

Note: 

You can only maintain this field if the service order activity status is Free or Planned.

LN allows you to select the measurement type from the Measurement Types by Serialized Item Group (tsmdm0171m000) session if the item specified in this session is part of a serialized item group, to which measurement types are linked. Else, you can select the measurement type from the Measurement Types (tsmdm0165m000) session.

Actual Down Time

The actual downtime.

Project

The code that uniquely identifies the project to which the service order/service order activity line is linked.

Note: 

• This field is displayed only if the Use Project Pegging in Field Service check box is selected in the Service Order Parameters (tssoc0100m000) session.
• This field is applicable if:
  • The Project is specified for the related service order in the Service Orders (tssoc2100m000).
  • The project specified for the related service order is a TP project.
  • The related service order is project pegged and:
    • The service order is not linked to a quote.
    • The project pegging data can be specified for the Item.
• LN defaults the value in this field from the Costing Breaks - Service Activities (tppdm3116m000), if the Costing Breaks check box is selected in the Implemented Software Components (tccom0100s000) session. If the Costing Breaks check box is cleared in the Implemented Software Components (tccom0100s000) session, LN defaults this value from:
  • The Service Orders (tssoc2100m000) session.
  • The Service Contracts (tsctm3100m000) session.
• You must specify a project:
  • If the related service order is project pegged and in the Items (tcibd0501m000) session:
    • The Mandatory Project Peg check box is selected for the item specified on the linked service order.
    • The Inherit Project Peg check box is selected and the project peg is maintained for the linked service order/activity.
  • That is a TP project.
  • With the status, Active.
  • For which, the Budget by field is not set to Element in the Project (tppdm6600m400) session.
• You cannot modify this value if:
  • The service order status is Free, the Project (TP) check box is selected in the Implemented Software Components (tccom0100s000) session and a Project (TP) is specified.
  • The service order status is Free, Planned or Released and the Project (TP) check box is cleared in the Implemented Software Components (tccom0100s000) session
  • Intercompany trade orders are linked to the service order.

Element

The code of the element linked to the Project.

Note: 

• This field is displayed only if:
  • The Use Project Pegging in Field Service check box is selected in the Service Order Parameters (tssoc0100m000) session.
  • The Element check box is selected in the Project Parameters (tppdm0100s000) session.
• This field is applicable only if:
  • The related service order is project pegged.
  • The Project is specified.
  • The specified Project is not a project (PCS).
• You must specify a project if the related service order is project pegged and in the Items (tcibd0501m000) session
  • The Mandatory Project Peg check box is selected for the item specified on the linked service order.
  • The Inherit Project Peg check box is selected and the project peg is maintained for the linked service order/activity.
• LN defaults the value in this field from the Costing Breaks - Service Activities (tppdm3116m000), if the Costing Breaks check box is selected in the Implemented Software Components (tccom0100s000) session. If the Costing Breaks check box is cleared in the Implemented Software Components (tccom0100s000) session, LN defaults this value from:
  • The Service Orders (tssoc2100m000) session.
  • The Service Contracts (tsctm3100m000) session.

Description

The description or name of the code.

Activity

The code of the activity linked to the Project.

Note: 

• This field is displayed only if:
  • The Use Project Pegging in Field Service check box is selected in the Service Order Parameters (tssoc0100m000) session.
  • The Activity check box is selected in the Project Parameters (tppdm0100s000) session.
• This field is applicable only if:
  • The related service order is project pegged.
  • The Project is specified.
  • The specified Project is not a project (PCS).
• You must specify a project if the related service order is project pegged and in the Items (tcibd0501m000) session
  • The Mandatory Project Peg check box is selected for the item specified on the linked service order.
  • The Inherit Project Peg check box is selected and the project peg is maintained for the linked service order/activity.
• You must specify this value if
• LN defaults the value in this field from the Costing Breaks - Service Activities (tppdm3116m000), if the Costing Breaks check box is selected in the Implemented Software Components (tccom0100s000) session. If the Costing Breaks check box is cleared in the Implemented Software Components (tccom0100s000) session, LN defaults this value from:
  • The Service Orders (tssoc2100m000) session.
  • The Service Contracts (tsctm3100m000) session.

Description

The description or name of the code.

Project Peg Origin

The origin of the project peg.

Allowed values

Costing Break

Not Applicable

Manual

Top Demand

Note: 

• This field is displayed only if the Costing Breaks check box is selected in the Implemented Software Components (tccom0100s000) session.
• This field is applicable only if the service order is project pegged.
• By default, this field is set to:
  • Top Demand, when the related service order is generated from LN Project.
  • Manual, when the related service order is project pegged and the Costing Breaks check box is selected in the Implemented Software Components (tccom0100s000) session
  • Not Applicable, when the project peg or the costing breaks is not applicable.

Quote

The code of the service-order quote linked to the service order activity.

Note: This field is displayed only if the Use Service Order Quotes for Service Orders check box is cleared in the Service Order Parameters (tssoc0100m000) session.

Quote Revision

The revision number of the quote linked to the service order activity.

Note: 

This field is displayed only if:

• The Use Service Order Quotes for Service Orders check box is cleared in the Service Order Parameters (tssoc0100m000) session.
• The Use Revisions check box is selected in the Service Quote Parameters (tsepp0100m000) session.

Quote Line

The quote line linked to the service order activity.

Note: This field is displayed only if the Use Service Order Quotes for Service Orders check box is cleared in the Service Order Parameters (tssoc0100m000) session.

Quote Line Alternative

The alternative quote line linked to the service order activity.

Note: 

This field is displayed only if:

• The Use Service Order Quotes for Service Orders check box is cleared in the Service Order Parameters (tssoc0100m000) session.
• The Use Alternatives check box is selected in the Service Quote Parameters (tsepp0100m000) session.

Problem

Call

If the service order activity is generated by a call transferred from the Call (tsclm1100m000) session, this field displays the call number that generated the service order activity.

Response Type

The (code of the) response times that determine the time periods within which the call that generated the service order activity must be solved.

Default value

The response time code selected for the call in the Call (tsclm1100m000) session.

Note: You can only maintain this field if the service order activity status is Free or Planned.

Customer Priority

The priority assigned to the customer (sold-to business partner), which is used to determine the priority factor.

Default value

The priority given to the call's customer in the Calls (tsclm1500m000) session.

Serialized Item Priority

The serialized item's priority, which is used to determine the priority factor.

Default value

The priority given to the serialized item in the Call (tsclm1100m000) session.

Problem Priority

The priority given to the call's problem, which is used to determine the priority factor.

Default value

The priority given to the call's problem in the Call (tsclm1100m000) session.

Note: This field is displayed only if the Use Diagnostics check box is selected in the General Service Parameters (tsmdm0100m000) session.

Reported Problem

The problem reported by the customer.

Note: This field is displayed only if the Use Diagnostics check box is selected in the General Service Parameters (tsmdm0100m000) session.

Description

The description or name of the code.

Expected Problem

The problem expected by the service engineer.

Note: This field is displayed only if the Use Diagnostics check box is selected in the General Service Parameters (tsmdm0100m000) session.

Description

The description or name of the code.

Expected Solution

The solution to the Expected Problem as determined by the service engineer.

Note: This field is displayed only if the Use Diagnostics check box is selected in the General Service Parameters (tsmdm0100m000) session.

Description

The description or name of the code.

Actual Problem

The (code of the) call's problem that service order activity is supposed to solve.

Default value

The problem code selected for the call in the Call (tsclm1100m000) session.

Note: This field is displayed only if the Use Diagnostics check box is selected in the General Service Parameters (tsmdm0100m000) session.

Description

The description or name of the code.

Actual Solution

The code of the solution to the call's problem.

Default value

The solution code selected for the call in the Call (tsclm1100m000) session.

Note: This field is displayed only if the Use Diagnostics check box is selected in the General Service Parameters (tsmdm0100m000) session.

Description

The description or name of the code.

Service Kit

The service kit that supplies the necessary materials and/or Service tools needed to carry out the service order activity, and solve the call that promoted the activity.

Note: You can only maintain this field if the activity status is Free or Planned. This field is cleared and inactive if the Use Service Kits for Calls check box in the Service Order Parameters (tssoc0100m000) session is not selected.

Call Text

If this check box is selected, a text is present.

Note: This text is created in the Call (tsclm1100m000) session.

Solution Text

If this check box is selected, a text is present.

Note: The solution text is added in the Call (tsclm1100m000) details session.

Master Routing

The master routing code that was used to generate the service order activity.

Note: The master routing is used in the service order only if the Use Master Routing check box is selected in Service Order Parameters (tssoc0100m000) session.

Routing Option

Routing Options that were used to generate the service order activity.

Master Routing Operation

The master routing operation, on which the service order activity is based. This enables the relevant operation duration to be retrieved if the master routing duration is used, to determine the activity duration, during creation of service order activity.

Note: 

• This field is applicable only if the Use Master Routing check box is selected in the Service Order Parameters (tssoc0100m000) session.
• This field is applicable only if the value in the Master Routing field is specified.

Routing Option

The description of the routing option.

Pricing Contract

The contract linked to the service order line for which contract price is defined.

Pricing Contract Line

Contract configuration line liked to the service order line for which contract price is defined.

Pricing Method

The pricing method that LN uses to invoice the service order.

Allowed values

Fixed Activity Price

Fixed Order Price

Time and Material

Not Applicable

Note: If the Pricing Method field is set to Fixed Activity Price, a record is crated in Service Order Fixed Prices (tssoc2115m000) session.

Sales Price

The sales price of the service order activity.

Note: 

• This field is applicable only if the Pricing Method of the service order activity is set to Fixed Activity Price.
• When the pricing contract is specified for the service order activity, LN defaults the sales price (fixed activity price) from the Fixed Price Terms (tsctm1111m000) session based on the following criteria:
  • The Reference Activity specified in the Fixed Price Terms (tsctm1111m000) session must be same as that specified for the service order activity.
  • If the above criteria is not met, the Price Level must set to Any Activity the Fixed Price Terms (tsctm1111m000) session.
• When the pricing contract is not specified, but the Reference Activity is specified for the service order activity, LN defaults the sales price from the Reference Activities (tsacm1101m000) session, if the Use Fixed Price check box is selected.
• This field is enabled only if the Activity Status is set to Free, Planned or Released.

Currency

The currency in which the sales price is expressed.

Price Origin

The origin from which the sales price is retrieved.

Allowed values

Other

The default value for all other situations such as prices from price book, item service data and so on.

Contract

If a contract term is found for the material line based on the pricing contract of the service order or activity.

Manual

The price origin is set to manual after the price or price unit is changed by the user.

Master Routing

The price origin is set to master routing, if the price is retrieved from the master routing and not from the pricing contract.

Routing Option

The price origin is set to routing option, if the price is retrieved from the routing option and not from the pricing contract.

Reference Activity

The price origin is set to reference activity, if the price is retrieved from the reference activity and not from the pricing contract.

Travel Rate Book

The price origin is set to travel rate book, if the price is retrieved from the travel rate book and not from the pricing contract.

Item Service Data

The price origin is set to Item Service Data, if the price is retrieved from the Item Service Data and not from the pricing contract.

Default Price Book

The price origin is set to Default Price Book, if the price is retrieved from the Default Price Book and not from the pricing contract.

Price Structure

The price origin is set to Price Structure, if the price is retrieved from the Price Structure and not from the pricing contract.

Not Applicable

Default value

Not Applicable

Material Issue Constraint

The level at which, the material must be shipped completely.

Allowed values

Order Complete

None

Activity Complete

Note: 

• LN defaults this value from the Service Orders (tssoc2100m000) session.
• This field is disabled if:
  • The Status of the Activity Line Number is set to Completed.
  • For a Released Activity Line Number, a related warehouse order exists, that cannot be modified.

Contract Ignored

If this check box is selected/cleared, the following are the possible scenarios:

• If this check box is selected and Pricing Contract, Pricing Contract Change and the Pricing Contract Line fields are specified, a valid service contract is linked and the sales price of the service contract is overruled.
• If this check box is selected and Pricing Contract, Pricing Contract Change and the Pricing Contract Line fields are not specified, a service contract is not linked.
• If this check box is not selected and Pricing Contract, Pricing Contract Change and the Pricing Contract Line fields are specified, a valid service contract exists, and pricing terms data is used.
• If this check box is not selected and Pricing Contract, Pricing Contract Change and the Pricing Contract Line fields are not specified, a valid service contract does not exist.

Note: 

This is a display field.

This field is visible only if the Use Prices in Service Contracts check box is selected in the Contract Management Parameters (tsctm0100m000) session.

Warranty Type

The type of warranty applicable to the cost lines linked to the service order activity.

Allowed values

Generic Warranty

No Warranty

Serialized Item Warranty

Warranty

The code of the warranty applicable to the cost lines of the service order activity.

Note: 

This field is mandatory if the Warranty Type is set to a value other than No Warranty.

The value in this field cannot be modified if the Order Status is set to Costed and/or the Status of the cost line is set to Costed.

If the Order Status is set to Costed, the value in this field can be modified until it is allowed by invoicing.

Service Area

The code of the service area.

Note: 

To default the value in this field, LN considers the following search path:

• LN first considers the Service Area specified in the Serialized Items (tscfg2100m000) session.
• If the value is not defined in the Serialized Items (tscfg2100m000) session, LN considers the Service Area specified in the Installation Groups (tsbsc1100m000) session.
• If the value is not defined in the Installation Groups (tsbsc1100m000) session, LN considers the Service Area specified in the Service Orders (tssoc2100m000) session.

Material

Inventory Check Status

The overall inventory status for all the material lines belonging to the activity.

Allowed values

Free

Shortage

Indicates that one or more material lines has status 'Shortage'.

Supply is late

Indicates that no material lines has status 'Shortage' and one or more material line has status 'Supply is late'

Available

Indicates that all material lines are available.

Pending

ATP Inventory Available

Indicates if the inventory for the material line belonging to the activity is available, calculated by the ATP check.

Available Date

Latest ATP Date for all the material lines belonging to the activity.

Checked On Date

Latest ATP Check On Date for all the material lines belonging to the activity.

Planned Inventory Available

Indicates if the inventory for all the material lines belonging to the activity is available, calculated by the Planned inventory check.

Available Date

Latest Planned Available Date for all the material lines belonging to the activity.

Checked On Date

Latest Planned Check On Date for all the material lines belonging to the activity.

On Hand Inventory Available

Indicates if the inventory for all the material lines belonging to the activity is available, calculated by the On Hand inventory check.

Checked On Date

Latest On Hand Check On Date for all the material lines belonging to the activity.

Ship-To

Ship-to Business Partner

The ship-to business partner.

Note: 

• The value in this field is defaulted from the Business Partner specified in the Service Orders (tssoc2100m000) session.
• This is a display field if the Order Status field is not set to Free or Planned.

Ship-to Address

The address of the ship-to business partner.

Note: 

• The value in this field is defaulted from the Ship-to Address specified in the Service Order Activities (tssoc2110m000) session. If the Activity Line is not defined, this value is defaulted from the Ship-to Address of the Service Orders (tssoc2100m000) session.
• This is a display field if the Order Status field is not set to Free or Planned.

Ship-to Contact

The contact details of the ship-to business partner.

Ship Materials To

The address type used as the shipping address on the material cost line related to the order.

Note: 

• The value in this field is defaulted from the Service Order Parameters (tssoc0100m000) session or by default the value is set to Ship-to BP Address.
• The value in this field can be set to In-Use-by BP Address or Dealer Address only if an Installation Group or serialized Item is specified and the related addresses are specified.
• This is a display field if the Order Status field is not set to Free or Planned.

Allowed values

Ship-to BP Address

Location Address

Owner Address

In-Use-by BP Address

Dealer Address

Subcontractor Address

Not Applicable