Service Order Parameters (tssoc0100m000)

This session contains:

A history list of parameter sets and the effective dates of each set. The most recent parameter sets are at the end of the list.
The current parameter set, at the top of the list (without an effective date). To view historical sets, double-click one of the historical parameter sets. In the Print Service Parameters (tsmdm0400m000) session, you can print and compare the parameter sets.

To view or change the current parameters, double-click the set without an effective date that appears at the top of the list to run the Service Order Parameters (tssoc0100m000) session .

If you make changes and save the new parameter setting, LN performs the following actions:

Adds the new set at the end of the history list.
Updates the current set at the top of the list.

Note: By default, the Description field contains the date and time when the previous parameter setting was saved. To avoid confusion, if you change the parameters, change or delete the default Description text.

Field Information

Effective Date

The date and time as of which the parameters are valid. The parameters are valid up to the effective date of the most recent parameter setting.

Description

The description of the parameter set, for example, the reason why the previous setting was changed.

Number Group Service Order Quotes

The code of the number group used for service order quotes.

Description

The description or name of the code.

Quote History

This parameter indicates the quote information that will be stored when a quote is moved to history.

Select one of the following options:

None
LN deletes the service-order quotes and no history data is stored.
Header
LN only posts the service-order quote's header data to history.
Header & Terms
LN posts both the header information and the corresponding terms of the service-order quote to history.

Effectivity Period of Quotes [Days]

The number of days that a service-order quote is valid. This number determines the default value of the Quote Expiry Date field in the Service Order Quotes (tssoc1100m000) session when you create a new service-order quote.

Number of Extra Quote Copies [0-9]

The number of extra copies printed when you print a service order quote.

Quote Invoicing

If you create a service order from a service-order quote, LN can create an invoice for the amounts agreed to in the service-order quote. In this field, you can enter the default cost component used to create the invoice.

Cost Component for Quote Invoicing

The name or description of the cost component.

Complete Activity only when all Assignments are Completed

If this check box is selected, the status of a service order activity can be set to Completed only if the status of all the assignments linked to the activity, is set to Completed.

Use Project Pegging in Field Service

If this check box is selected, project pegging is implemented for Field Service.

Note: This field is displayed only if the Project Pegging check box is selected in the Implemented Software Components (tccom0100s000) session.

Use Service Order Quotes for Service Orders

If this check box is selected, LN considers the service order quotes for the service orders. If this check box is cleared, LN considers the maintenance sales quotes for service orders.

Note: When this check box is cleared and the parameter settings are saved, this check box is no longer displayed.

Use Margin Control

If this check box is selected, gross margin (GM) control on service-order quotes is enabled. When the price of a service-order quote is calculated, the gross margin is checked. If the margin exceeds the lower or upper limit, a signal appears.

If this check box is cleared, the gross margin control on service-order quotes is disabled.

If this check box is cleared, the Gross Margin and Net Margin[%] are not filled in the Service Order Online Margin Control (tssoc4500m000) session.

The following table lists the results of the various values:


	Yes	No
Lower margin	Applicable	Not Applicable
Upper margin	Applicable	Not Applicable
Margin base	Applicable	Not Applicable

The gross margin is calculated according to one of the following basic formulas:

gross margin = (sales - cost of sales) / sales

gross margin = (sales - cost of sales) / cost of sales

Margin Base

Select whether the gross margin is calculated based on the sales value or on the cost of sales.

Repair Warranty

Default service type used to categorize service order generated/created from bad fix calls, manual service orders, or from planned activities. This service type is used to determine whether Repair Warranty is applicable for the service order.

Note: This field is not mandatory. If you leave the Repair Warranty service type field empty, a warning message appears.

Lower Margin

The percentage by which the actual sales price is allowed to be lower than the unit cost.

The upper and lower margins enable you to monitor sales using gross margins.

When the costs of a service order quote are calculated, if the gross margin percentage drops below this lower limit a warning message appears.

Note:

This field is unavailable if the Use Margin Control check box is cleared.

This field is applicable only for the Service Order Quotes (tssoc1100m000) session.

Upper Margin

The percentage that the actual sales price can exceed the unit cost.

The upper and lower margins enable you to monitor sales by means of gross margins.

When the costs of a service order quote are calculated, if the gross margin percentage exceeds this upper limit, a signal is given.

Note:

This field is unavailable if the Use Margin Control check box is cleared.

This field is applicable only for the Service Order Quotes (tssoc1100m000) session.

Material Issue Constraint

Indicate if the material for an order or an activity must be shipped completely.

Allowed values

Order Complete
None
Activity Complete

Check Material Availability

If this check box is selected, material availability check can be performed for the service orders.

Update for Planned Orders

The option to update material availability for the planned orders.

Allowed values

Manual: The work order is not generated automatically when saving a new part maintenance line. The Create Work Order option must be used to generate the work order.
Automatic: The work order is generated automatically when saving a new part maintenance line and you cannot view the Create Work Order option.
Interactive: The work order is generated based on the option selected in the message displayed while saving a new part maintenance line.

Note: This field is enabled only if the Check Material Availability check box is selected.

Update for Released Orders

The option to update material availability for the released orders.

Allowed values

Manual: The work order is not generated automatically when saving a new part maintenance line. The Create Work Order option must be used to generate the work order.
Automatic: The work order is generated automatically when saving a new part maintenance line and you cannot view the Create Work Order option.
Interactive: The work order is generated based on the option selected in the message displayed while saving a new part maintenance line.

Note: This field is enabled only if the Check Material Availability check box is selected.

Material Ownership

Allow to use Sold-to BP instead of Installation Owner on receipt: If this check box is selected, LN allows you to use the Sold-to BP of the service order instead of the actual owner of the installation, when the items are received in the warehouse.

Note: This field is applicable only if the Ownership External check box is selected in the Implemented Software Components (tccom0100s000) session.
Allow to use Installation Owner instead of Sold-to BP on issue: If this check box is selected, LN allows you to use the actual owner of the installation instead of the Sold-to BP of the service order, when items are issued from the warehouse.

Note: This field is applicable only if the Ownership External check box is selected in the Implemented Software Components (tccom0100s000) session.
Keep existing Installation Owner on Receipt: If this check box is selected, the owner of a serialized item is different from the owner in inventory. This differentiation is applicable during the receipt of the serialized item in the warehouse.

Note: This field is applicable only if the Ownership External check box is selected in the Implemented Software Components (tccom0100s000) session.

Use Unallocated Inventory

If this check box is selected, Infor LN Enterprise Planning uses unallocated inventory to match and meet the inventory demand and supply.

If this check box is cleared, Infor LN Enterprise Planning does not use unallocated inventory to meet the inventory demand.

Note:

This field is not applicable if Demand Pegging Demand Pegged check box is not selected in the General Service Parameters (tsmdm0100m000) session, or
The Use Item Settings for Demand Pegging check box is selected in the General Service Parameters (tsmdm0100m000) session.

Note: The field is disabled only when you select Not Applicable in the Demand Pegging Type field.

Number Group Service Orders

The code of the number group used to identify service orders.

Number Group Costing Sheets

The default number group for blank service-order costing-sheets.

Unit of Measure

The unit used to express length (and width) in material cost lines.

You must select this check box if this field is already used in the service-order material-costs.

Allowed values: Only unit codes with the physical-quantity value Length are permitted.

Description

The name of the unit of measure.

Service Order History

If this check box is selected, you can transfer orders to service-order history. If this check box is cleared, you cannot copy the service order to History. You cannot delete closed or cancelled orders. Instead, you can only delete service orders. This applies for service order quotes, as well.

Use Field Change Orders

If this check box is selected, the field change orders functionality is implemented for the service orders in Infor LN Service.

Inventory Commitments Required

If this check box is selected, inventory must be committed to the service order.

The check box must be selected in case some material needs to be delivered from a warehouse, or some tools are required. If this check box is selected, these resources are committed to the service order.

Demand Pegging Type

The allocation and hard peging type. LN allocates the inventory for a specific demand. LN uses the item specifications to match the demand and supply of inventory.

Allowed values

Order Based

This type is used to allocate inventory and hard peg orders to a specific demand order.

The demand peg specifies the sold-to business partner and the order/position/sequence.

Internal Reference Based

This type is used to allocate inventory and hard peg orders to specific internal references.

Customer Reference Based

This type is used to allocate inventory and hard peg orders to a specific customer reference.

The demand peg specifies the sold-to business partner and the reference.

Customer Location Based

This type is used to allocate inventory and hard peg orders to a specific customer location.

The demand peg specifies the sold-to business partner and ship-to business partner.

Customer Based

This type is used to allocate inventory and hard peg orders to a specific customer. The demand peg specifies the sold-to business partner.

Not Applicable

No pegging type can be selected.

Note:

This field is not applicable if Demand Pegging Demand Pegged check box is not selected in the General Service Parameters (tsmdm0100m000) session, or
The Use Item Settings for Demand Pegging check box is selected in the General Service Parameters (tsmdm0100m000) session.

Activity Line Mandatory

If this check box is selected, you must link an activity line number to all the cost lines in a service order like the Material, Labor, Other and so on except the Traveling line. By default, the check box is clear.

Note: For cost lines of type Traveling, the activity line number is always zero even when you select the Activity Line Mandatory parameter. The travel line is generated when you select the Travel Total Line for Distance and Time parameter in the current session.

Use Master Routing

If this check box is selected, master routing data is used for field service.

Completion of Service Order

Specify how the service order must be completed.

Allowed values

Manual: The work order is not generated automatically when saving a new part maintenance line. The Create Work Order option must be used to generate the work order.
Automatic: The work order is generated automatically when saving a new part maintenance line and you cannot view the Create Work Order option.
Interactive: The work order is generated based on the option selected in the message displayed while saving a new part maintenance line.

If you select the option Interactive, a question is displayed when you set the last activity line or the last cost line of the service order to Completed status. If you select the option Automatic or Manual, the question is not displayed

Use Order Discount

If this check box is selected, order discounts are applicable for service orders.

Note:

This field is enabled only if:

The Discounts from Price Books check box is selected in the General Service Parameters (tsmdm0100m000) session.
The Use Coverage Calculation for Estimates check box is selected.

Use Tax for Estimates

If this check box is selected, the estimated cost line is calculated using tax calculation.

Note: This field is enabled only if the Use Coverage Calculation for Estimates check box is selected.

Fixed Activity Price

If this check box is selected, order discounts are applicable for the activity lines and cost lines with fixed prices.

Note: This check box is enabled only if the Use Order Discount check box is selected.

Materials

If this check box is selected, order discounts are applicable for service orders material cost lines.

Note: This check box is enabled only if the Use Order Discount check box is selected.

Labor

If this check box is selected, order discounts are applicable for service orders labor cost lines.

Note: This check box is enabled only if the Use Order Discount check box is selected.

Tools

If this check box is selected, order discounts are applicable for service orders tool cost lines.

Note:

This check box is displayed only if the Tool Requirements Planning (TRP) check box is selected in the Implemented Software Components (tccom0100s000) session.
This check box is enabled only if the Use Order Discount check box is selected.

Subcontracting

If this check box is selected, order discounts are applicable for service orders subcontracting cost lines.

Note: This check box is enabled only if the Use Order Discount check box is selected.

Help Desk

If this check box is selected, order discounts are applicable for service orders help desk cost lines.

Note:

This field is displayed only if the Invoice after Call check box is selected in the Call Parameters (tsclm0100m000) session.
This check box is enabled only if the Use Order Discount check box is selected.

Other Costs

If this check box is selected, order discounts are applicable for service orders other cost lines.

Note: This check box is enabled only if the Use Order Discount check box is selected.

Freight

If this check box is selected, order discounts are applicable for service orders freight cost lines.

Note:

This field is displayed only if the Freight Management (FM) check box is selected in the Implemented Software Components (tccom0100s000) session.
This check box is enabled only if the Use Order Discount check box is selected.

Rental

If this check box is selected, order discounts are applicable for costs related to rental equipment.

Note:

This check box is enabled only if the Use Order Discount check box is selected.
This field is displayed only if the Equipment as a Service check box is selected in the Implemented Software Components (tccom0100s000) session.

Number Group for Rental Equipment Service Orders

The number group used to generate the rental equipment service orders.

Note: This field is displayed only if the Equipment as a Service check box is selected in the Implemented Software Components (tccom0100s000) session.

Number Group for Equipment Rental Requests

The number group used to generate the rental equipment requests.

Note: This field is displayed only if the Equipment as a Service check box is selected in the Implemented Software Components (tccom0100s000) session.

Series for Equipment Rental Requests

The series used to generate the rental equipment requests.

Note: This field is displayed only if the Equipment as a Service check box is selected in the Implemented Software Components (tccom0100s000) session.

Series Description

The description or name of the code.

Note: This field is displayed only if the Equipment as a Service check box is selected in the Implemented Software Components (tccom0100s000) session.

Step Size for Equipment Rental Requests

The step size used for defaulting the request line number.

Note: This field is displayed only if the Equipment as a Service check box is selected in the Implemented Software Components (tccom0100s000) session.

Use Price Stage

If this check box is selected, the price stage functionality is applicable to the service order material cost lines.

Note:

This field is displayed only if:

The Use Coverage Calculation for Estimates check box is selected.
The Discounts from Price Books check box is selected in the General Service Parameters (tsmdm0100m000) session.

Price Stage Mandatory

If this check box is selected, the price stage must be specified for a service order material cost line.

Note: This field is enabled only if the Use Price Stage check box is selected.

Costing of Service Order

Specify how the service order must be costed.

Allowed values

Manual: The work order is not generated automatically when saving a new part maintenance line. The Create Work Order option must be used to generate the work order.
Automatic: The work order is generated automatically when saving a new part maintenance line and you cannot view the Create Work Order option.
Interactive: The work order is generated based on the option selected in the message displayed while saving a new part maintenance line.

Default value

Interactive

Description

The description or name of the code.

Use Coverage Calculation for Estimates

If this check box is selected, you can maintain the discount, cost and sales amount for the estimated cost lines that LN creates for the service order cost lines, before the related order or the activity is released.

Note: You cannot clear this check box, if estimated cost lines exist for a service order that has the status set to Free.

Allow to Delete Estimates

Indicate if the cost lines for which the Estimated Cost Line check box selected in the cost lines session, can be deleted.

Allowed values

No: You cannot delete the activity lines, part lines, cost lines or the resource lines that are created before the related order or activity is released.
Interactive: LN prompts you to confirm before deleting the activity lines, part lines, cost lines or the resource lines.
Yes: You can delete the activity lines, part lines, cost lines or the resource lines.

Note: This field is enabled and set to Interactive only if the Use Coverage Calculation for Estimates check box is selected. If the check box is cleared, this field is disabled and set to Yes.

Canceling of Service Order

Specify how the service order must be canceled.

Allowed values

Manual: The work order is not generated automatically when saving a new part maintenance line. The Create Work Order option must be used to generate the work order.
Automatic: The work order is generated automatically when saving a new part maintenance line and you cannot view the Create Work Order option.
Interactive: The work order is generated based on the option selected in the message displayed while saving a new part maintenance line.

Default value

Interactive

If you select the option Interactive, a question is displayed when you cancel the last activity line or the last cost line of the service order. If you select the option Automatic or Manual, the question is not displayed

Number Group

The default number group used to identify field change orders (FCOs).

Number Group Claim Header

The number group that is used to generate first free numbers for claim header.

Matching Claim Number

If this check box is selected, the unique service order number is also assigned to the claim number.

Service Order Quotes

The code you enter in this field will be the default service type used to categorize the generated service order.

Description

The description or name of the service type.

Default Service Order Type for Manual Service Order

The code of the default service type used to categorize a service order activity generated from a manual service order if no service type is specified for the manual service order.

Field Change Orders

The code of the default service type used to categorize a service order activity from a field change order (FCO) if no reference activity is specified for the FCO.

If a service order activity is generated from a field change order (FCO), and no service type is specified for the FCO, the code entered in this field will be the default service type used to categorize the generated service order activity.

Planned Activities

If a service order activity is generated from a preventive maintenance plan ( planned activities), and no service type is specified for the planned activities, the code entered in this field will be the default service type used to categorize the generated service order activity.

Calls

When a service order activity is generated from a service call, if no service type is specified for the service call, the code you enter in this field will be the default service type used to categorize the generated service order activity.

Tool Refurbishment

The default service type code that is used to categorize a service order activity generated from a tool refurbishment if no reference activity is specified for the tool refurbishment.

Inspections

The default service type code used when the follow-up service order is created from an inspection.

Project

The default service type code used when the follow-up service order is created from an ERP Project.

First Order Procedure Step for Blocking

This field dictates the number of stages at which a service order must be checked to check that the service order meets any of the selected signaling and blocking parameters, and if so is blocked by LN.

Signal If Credit Limit is Exceeded

If this check box is selected, LN signals the user if the credit limit of an invoice-to BP is exceeded.

If this check box is cleared, no signal is given, even if the credit limit of the invoice-to BP is exceeded.

Block If Credit Limit is Exceeded

If this check box is selected, LN blocks the service order if the credit limit of the invoice-to BP is exceeded.

If this check box is cleared, the service order will not be blocked, even if the credit limit of the invoice-to BP is exceeded.

Signal If Credit Review is Overdue

If this check box is selected, LN signals the user if the credit review of the invoice-to BP is overdue.

If this check box is cleared, no signal is given, even if the credit review of the invoice-to BP is overdue.

Block If Credit Review is Overdue

If this check box is selected, LN blocks the service order if the credit review of the invoice-to BP is overdue.

If this check box is cleared, the service order will not be blocked, even if the credit review of the invoice-to BP is overdue.

Signal If Invoice is Overdue

If this check box is selected, LN signals the user if the invoice-to BP has an overdue invoice.

If this check box is cleared, no signal is given, even if the invoice-to BP has an overdue invoice.

Block If Invoice is Overdue

If this check box is selected, LN blocks the service order if the invoice-to BP has an overdue invoice amount.

If this check box is cleared, the service order is not blocked, even if the invoice-to BP has an invoice amount overdue.

Signal If business partner is Doubtful

If this check box is selected, LN signals the user if the invoice-to BP is doubtful.

If this check box is cleared, no signal is given, even if the invoice-to BP is doubtful.

Block If business partner is Doubtful

If this check box is selected, LN blocks the service order if the invoice-to BP is doubtful.

If this check box is cleared, the service order is not blocked, even if the invoice-to BP is doubtful.

Use Manufacturing Projects

If this check box is selected, integration with the Project Control module in Manufacturing is possible.

If this check box is cleared, integration with the Project Control module in Manufacturing is not possible.

Order Escalation Time

order escalation time

Searching Service Orders Based on

When a new service order is registered, LN searches for existing service orders.

Allowed values

Sold-to Business Partner: LN checks if there are any existing service orders for the sold-to business partner specified for the service order.
Installation Group: LN checks if there are any existing service orders for the installation group specified for the service order.
Serialized Item: LN checks if there are any existing service orders for the serialized item specified for the service order.
None: LN does not search for existing service orders.

Free

If this check box is selected, status of the service order will set to Free.

Planned

If this check box is selected, status of the service order will set to Planned.

Released

If this check box is selected, status of the service order will set to Released.

Completed

If this check box is selected, status of the service order will set to Completed.

Costed

If this check box is selected, status of the service order will set to Costed.

Closed

If this check box is selected, status of the service order will set to Closed.

Canceled

If this check box is selected, status of the service order will set to Canceled.

Rejected

If this check box is selected, status of the service order will set to Rejected.

Travel Distance Lines

If you select the Travel Distance Lines and the Travel Total Line for Distance and Time check box, LN creates a separate cost line for traveling distance in the Service Order Estimated Other Costs (tssoc2140m000) session when you run the Service Order Resource Planning (tssoc2260m000) session.

Note: If you do not select the Travel Total Line for Distance and Time check box, LN creates a separate cost line for traveling distance in the Service Order Actual Other Costs (tssoc2141m000) session.

Traveling

The default cost component for traveling expenses in Service Order Control .

Note: If the Traveling Cost Method parameter in the General Service Parameters (tsmdm0100m000) session is set to None, this field unavailable.

Apply Cumulative and Total Discounts to Cost Items

If this check box is selected, the total and cumulative discounts defined in sales/service total discount matrices, are applied to items of type Cost and Service.

Note:

This check box is displayed only if the Use Cumulative and Total Prices and Discounts check box is selected in the General Service Parameters (tsmdm0100m000) session.
This check box is enabled only if the Use Coverage Calculation for Estimates check box is selected in this session.

Other Costs

The default cost component for the other expenses in Service Order Control .

Adjust Activity Dates from Assignments

If this check box is selected, and the assignment is updated:

the planned start and the planned finish time of the service order activity is also updated.
the planned start time of the activity is set to the earliest of the planned start times of all the related assignments, and the planned finish times of the activity is set to latest of the planned finish times of all the related assignments.

Note:

If the activity is updated based on assignments update, only the planned start and planned finish time of the activity are updated. The duration of the activity is not changed.
If this check box is selected, and an activity cannot be updated, the assignment is also not updated.

Travel Time Lines

If you select the Travel Time Lines and the Travel Total Line for Distance and Time check box, LN creates a separate cost line for traveling time in the Service Order Estimated Other Costs (tssoc2140m000) session when you run the Service Order Resource Planning (tssoc2260m000) session.

Note: If you do not select the Travel Total Line for Distance and Time check box, LN creates a separate cost line for traveling time in the Service Order Actual Other Costs (tssoc2141m000) session.

Travel Total Line for Distance and Time

If this check box is selected, the following travel lines are created in the Service Order Estimated Other Costs (tssoc2140m000) session when you run the Service Order Resource Planning (tssoc2260m000) session:

Travel Total
Travel Distance
Travel Time

If you do not select this check box, LN creates a travel distance line; a travel time line or a travel callout charge line in the Service Order Actual Other Costs (tssoc2141m000) session.

The cost of travel time and distance travelled is consolidated. This consolidated cost amount is invoiced to the customer as a single Travel Total Line for Distance and Time cost line.

Note: If, in the General Service Parameters (tsmdm0100m000) session, the value selected in the Traveling Cost Method field is None, LN does not create travel cost lines when you run global SRP for a service order.

Task Code for Travel Hours

The default task code given to traveling hours when you maintain hours accounting in People .

Description

The name or description of the task.

Hours Accounting

The default cost component given to the hours accounted to carrying out a service order.

Note: Hours accounting is carried out in People .

Default Labor Type

The default labor type for normal work hours accounted to a service order in the Hours and Expenses module of People .

Description

The description or name of the labor type.

Labor Line Mandatory

If this check box is selected, a reference to a Service Order Labor Cost line must be specified when a line is created in the Service Order Hours (bptmm1130m000) session.

Travel Line Mandatory

If this check box is selected, a reference to a Service Order Other Cost line must be specified when a line is created in the Service Order Hours (bptmm1130m000) session.

For Delivery Type: From Warehouse

If this check box is selected, return deliveries with delivery type To Warehouse are generated for material lines with original delivery type From Warehouse when reporting a service order or service order activity involving non-consumed items completed.

The user must enter the actual Actual with the consumed value and report the service order activity or service order completed. As a result a warehousing order of the type Receipt with delivery type To Warehouse is generated.

For Delivery Type: From Warehouse by Transport

If this check box is selected, and non-consumed items are present on the material line with delivery type From Warehouse by Transport, a new transfer order is created for the return material line with delivery type To Warehouse by Transport. The transfer order is created when a service order or service order activity is costed.

For Delivery Type: From Warehouse in Car

If this check box is selected, and non-consumed items are present on the material line with delivery type To Warehouse, a new transfer order is created for the return material line with delivery type From Warehouse in Car. The transfer order is created when a service order or service order activity is costed.

For Delivery Type: By Purchase Order

If this check box is selected, return deliveries with delivery type To Warehouse are generated for material lines with original delivery type By Purchase Order, when you report completed a service order or service order activity involving non-consumed items.

For Delivery Type: Supplier Direct Delivery

If this check box is selected, return deliveries with delivery type Supplier Direct Return are generated for the material lines when you report completed a service order or service order activity involving non-consumed items. The process is used to return the non-consumed items to the supplier directly or to a warehouse mentioned on the original line.

Generate Freight Order for Returns

This setting is used to default values to the actual material lines. This field is defaulted based on the following table:


Generate Freight Order for Returns (Service Order Parameters)	Generate Freight Order’ in Supplier Direct Delivery line	Default for Generate Freight Order for Returns (Supplier Direct Delivery Line)
Yes	No	No
Yes	Yes	Yes
No	No	No
No	Yes	No

Copy Freight Invoicing Information to Direct Return Line

This setting is used to default values to the actual material lines. This field is defaulted based on the following table:


Copy Freight Invoicing Information to Return Line’ (Service Order Parameters)	Generate Freight Order for Returns’ in Supplier Direct Delivery line	Default for Copy Freight Invoicing Information to Return Line (Supplier Direct Delivery Line)
Yes	No	No
Yes	Yes	Yes
No	No	No
No	Yes	No

Warehouse for Repairable Items

If this field specifies a warehouse and the item specified in the Service Order Estimated Material Costs (tssoc2120m000) session is a material line with an item for which Repairable is set to Yes, when the service order or service order activity is reported completed, a new material line for the repairable item is created with delivery type To Warehouse and the Required Quantity field as 0.

Note:

The user must enter the quantity whenever a return is applicable.
The repairable warehouse must be of type Normal, Service or Service Reject.

Description

The name of the warehouse.

Search Path for Estimated Sales Rate

One of six possible search path levels.

Note:

After you define the search path levels and save the parameter settings, LN checks the following:
- A value can only occur once.
- Intermediate fields cannot be empty.
If a labor rate is always required, select Department in one of the six search path fields.
Any search path options that you specify after the Department option are ignored.

Note: LN allows you to define the estimated labor sales rate at skill level, only if the Skill checkbox is selected in General Service Parameters (tsmdm0100m000) session.

Search Path for Actual Sales Rate

One of six possible search path levels.

Note:

After you define the search path levels and you save the parameter settings, LN checks the following:
- A value can only occur once.
- Intermediate fields cannot be empty.
If a labor rate is always required, select Department in one of the six search path fields.
Any search path options that you specify after the Department option are ignored.

Note: LN allows you to define the actual labor sales rate at skill level, only if the Skill checkbox is selected in General Service Parameters (tsmdm0100m000) session.

Search Path for Estimated Cost Rate

One of up to six search path levels.

Note:

After you define the search path levels and you save the parameter settings, LN checks the following:
- A value can only occur once.
- Intermediate fields cannot be empty.
If a labor rate is always required, select Department in one of the six search path fields.
Any search path options that you specify after the Department option are ignored.

Note: LN allows you to define the estimated labor cost rate at skill level, only if the Skill checkbox is selected in General Service Parameters (tsmdm0100m000) session.

Search Path for Actual Cost Rate

One of six possible search path levels.

Note:

After you define the search path levels and you save the parameter settings, LN checks the following:
- A value can only occur once.
- Intermediate fields cannot be empty.
If a labor rate is always required, select Department in one of the six search path fields.
Any search path options that you specify after the Department option are ignored.

Note: LN allows you to define the actual labor cost rate at skill level, only if the Skill checkbox is selected in General Service Parameters (tsmdm0100m000) session.

Paging Interval

The period of time in which the engineer is expected to respond to a paging message.

If a priority code with a specified page response time is related to the original call, this value is defaulted. Otherwise, the default is retrieved from the Page Response Time [min] field in the Priorities (tcmcs0170m000) session.