Calculate Service Performance Indicators (tsmdm3400m100)

Use this session to generate the management information service for Infor ERP LN 6.1. You can use this service to optimize the service process of the organization and make the process more efficient and cost-effective.

You can also access the session from the following sessions:

  • Installations (tsbsc1110m000)
  • Serialized items (tscfg2100m000)
  • Serialized item- Dashboard (tscfg2100m100)
  • Service Departments (tsmddm1100m000)

Field Information

Installation Group

If this check box is selected, the availability of the Installation group between the given two dates is printed on a percentage basis.

Top Serialized Item

If this check box is selected, the availability of the Installation group between the given two dates is printed on a percentage basis.

Mean Time To Repair (MTTRep)

Calculates and prints the Mean time to repair (MTTR) of service installed base between the time range specified. You can select In Hours or In Days to print the Mean Time to Repair.

MTTR =   (Downtime due to Service Orders + Downtime due to Maintenance sales  orders )/(Number of Service Orders + Number of Maintenance orders)
Note: 

Downtime due to service orders: All the service orders that are set to the following status are considered:

  • completed
  • costed
  • closed
  • posted to history

Downtime due to service orders:

  • From a customer call: Downtime is the time difference between the call reported time and the service order execution finish time
  • Not from a customer call: Downtime is the time difference between the service execution start time and the service execution finish time.

Downtime due to maintenance sales orders :

  • From a customer call: Downtime is the time difference between the call reported time and the delivery time on the maintenance sales order line.
  • Not from a customer call: Downtime is the time difference between the receipt time on the maintenance sales order line and the delivery time on the maintenance sales order line.

Only the maintenance sales order lines of the type Part Maintenance are considered.

Mean Time Between Failure (MTBF)

Calculates and prints the mean time between failure. This value is calculated as the average of the time difference between the two successive calls which are transferred to either service order or maintenance sales order. You can select In Hours or In Days to print the Mean Time Between Failure.

MTBF = Cumulative time difference between two successive calls/Number of Calls
Work In Progress

If this check box is selected, the work in process of a serialized item in the given date range is calculated.

Note: WIP calculation considers all pending calls, open service orders, open MSC orders and open work orders (internal and external orders) at the specific time.

WIP is calculated as follows:

Total Available Time: The difference between planned finish time and planned start time is the total available time. In case of MSO lines the difference between planned receipt time and planned delivery time is considered.

Finished Work: The difference between the analysis end date and planned start time is the finished work. 

Remaining work = Total available time - Total Finished work.
Include Independent Serials

If this check box is selected, LN calculates and prints the Availability, Mean Time To Repair (MTTRep) or Mean Time Between Failure (MTBF) of the serialized items that are not linked to any Installation group.

Note: You must enter data in the Installation group field.

Date

The From and To fields define a range of: date and time.

Date

The From and To fields define a range of: date and time.

Owner

The From and To fields define a range of: of sold to BP. sold-to business partner

Sold-to BP

The From and To fields define a range of: sold-to business partner

Operations Department

The From and To fields define a range of: the service department.

Service Department

The From and To fields define a range of: the service department.

Installation Group

The From and To fields define a range of: installation group.

Installation Group

The From and To fields define a range of: installation group.

From Item

The From and To fields define a range of: item

From Serial Number

The From and To fields define a range of: serial number.

To Item

The From and To fields define a range of: item.

To Serial Number

The From and To fields define a range of: serial number