Items - Service Defaults by Service Office (tsmdm2125m000)

Field Information

Service Office

The service department responsible for the service/maintenance activities on the item group's items.

Description

The description or name of the code.

Sales Price Group

The code of the sales price group used for pricing. If this value is not specified, LN considers the service price group.

Item Type

The item type places the item in a group of items, so that certain Service functions will only apply to that item.

Allowed values

Product

Purchased

Manufactured

Generic

Cost

Service

Subcontracted service

List

Tool

Equipment

Engineering module

Rental Product

Note: 

• The Item Type Product can be used only if the Item Type Product field can be set to Active in the Implemented Software Components (tccom0100s000) session.
• The Item Type Purchased and/or Manufactured is used only if the Item Type Product field is set to Inactive in the Implemented Software Components (tccom0100s000) session.

Item Group

The code of the item group for which the default service item data is specified.

Description

The description or name of the code.

Repair Site

The code of the site.

Description

The description or name of the code.

Repair Warehouse

The warehouse linked to the site. The specified Item is issued from this warehouse.

Description

The description or name of the code.

Picture Required for Customer Claim

If this check box is selected, a picture must be linked to the customer claim line.

Note: 

• This field is displayed only if the Customer Claims check box is selected in the General Service Parameters (tsmdm0100m000) session.
• This check box is enabled only if the Service Office is specified.

Picture Required for Supplier Claim

If this check box is selected, a picture must be linked to the supplier claim line.

Note: 

• This field is displayed only if the Supplier Claims check box is selected in the General Service Parameters (tsmdm0100m000) session.
• This check box is enabled only if the Service Office is specified.

Operations Department

The operations department that is responsible to execute the work orders for the specified Item, at the specified Service Office.

Description

The description or name of the code.

Currency

The code of the currency used to calculate the service price for items in the item group.

Description

The description or name of the code.

Rental Rate

The service price of items in the item group.

Sales Price Unit

The unit of the item for which service price is specified.

Description

The description or name of the code.

Last Transaction Date Service Price

The date on which the service price of the item is modified.

Sales Quantity Unit

The unit in which items of the item group are sold.

Delivery Type

The delivery type for the item group.

Allowed values

From Service Kit

A service kit is used to solve calls with a minimum set of spare parts, or just as a standard set of basic spare parts that are frequently used. The service kit is replenished on actual usage, and is not assigned in the estimated service-order cost calculation.

From Service Inventory

Bulk materials such as bolts and nuts.

From Dealer's Inventory

By Purchase Order

Parts that are not held on stock, such as expensive parts or non-storable parts, and that must be purchased. A purchase order for these parts is generated when you run global SRP.

By Field Purchase

Parts that must be purchased locally at the location where the activity is carried out.

To Scrap

To Warehouse

Parts that must be returned to the warehouse, for example, insurance parts that are refurbished in an overhaul shop (not applicable to maintenance items).

To Warehouse by Transport

Parts that must be returned to the warehouse, and that must be transported in a special way, for example, transport on a special truck (not applicable to maintenance items).

Supplier Direct Delivery

Supplier Direct Return

Not Applicable

From Warehouse

If the delivery is from a central or regional warehouse, and the warehouse on the material line is specified, the planned deliveries are normally allocated in the warehouse of the item. Use this delivery type if no service cars are defined, or if service cars are not defined as separate warehouses.

From Warehouse in Car

Select this option if parts are transported by a service car and these service cars are defined as separate warehouses. During global SRP, allocations are made in the central warehouse. While Releasing a Service Order, a transfer order is created from the central warehouse to the service car.

From Car

Parts are transported by a service car related to warehouse and transfer warehouse orders are not generated.

The car must be replenished using the normal warehouse procedures such as Time Phased Order Point (TPOP) or Order Controlled/Batch (OCB).

From Warehouse by Transport

Select this option if parts must be separately transported because of their size. While Releasing a Service Order, a transfer order is created from the central warehouse to the warehouse that is defined for the ship-to business partner.

Note: This field is set to Not Applicable and cannot be modified if the Item Type is set to Subcontracted Service.

Use Residual Value

If this check box is selected, LN uses the residual value. This is a value at which the service company prices the item in the inventory.

Process to Service after Delivery

If this check box is selected, the item can be processed to Service using the After Sales Service integration functionality, only after the delivery of the item or service.

Note: 

• This field is enabled only if:
  • The Configuration Controlled field is set to Anonymous or Serialized.
  • The Item Type of the selected item is set to Purchased or Manufactured in the Items (tcibd0501m000) session.
• This value is defaulted in the Items - Service (tsmdm2100m000) session.

Serialized Item Warranty Terms

If this check box is selected, warranty coverage is applicable for the serialized item. If this check box is cleared, generic warranty is applicable to the items created for the specific Item Type and Item Group combination.

Note: This field is applicable only for the serialized items.

Warranty

The code of the warranty template from which all the related coverage and cost terms are derived.

Note: This field is applicable only if the Serialized Item Warranty Terms check box is selected.

Description

The description or name of the code.

Generic Warranty

The code of the generic warranty. LN defaults this value for all the service items that are created for the specific Item Type and Item Group combination.

Note: This field is applicable only if the Serialized Item Warranty Terms check box is not selected.

Description

The description or name of the code.

Supplier Warranty

The code of the supplier warranty template.

Description

The description or name of the code.

Covered by Contract

The item can be covered by contract, covered and used for definition or not covered. The contract coverage is specified.

Note: This field cannot be set to Covered & Used for Definition if the Item Type is set to Subcontracted Service.

Repair Warranty Duration

The duration of item group's default repair warranty. The duration is expressed in terms of period unit. This field is used by the Maintenance Sales Control module. While registering maintenance sales order lines for repair of items, the repair warranty duration pertaining to that item will be used to determine the applicability of the pricing method repair warranty.

Repair Warranty Duration Unit

The unit used to specify the repair warranty duration.

Claim Method Customer Claim

The method used to indicate how a customer claim is paid. The customer can be compensated financially or with Material.

Allowed values

Reimburse Materials

The customer will be reimbursed for material.

Reimburse Costs

The customer will be reimbursed for the total invoice value.

Return Material from Customer Required

If this check box is selected, a customer claim for the item can be approved only after the defective part is returned by the customer.

Note: This check box is cleared and cannot be modified if the Item Type is set to Subcontracted Service.

Early Settlement

If this check box is selected, a credit note or delivery line with reimbursed materials is created Immediately without waiting for the defective item to be received. This allows the claim line to be approved and settled in advance without waiting for the claimed part to be received from the customer.

Note: 

• This field is applicable only if the customer claim check box is selected in the Implemented Software Components (tccom0500m000) session.

Customer Claim Inspection Required

If this check box is selected, a service inspection is required for the current customer claim line.

Customer Claim Measurement Type

The code of the measurement type used for the service inspection.

Note: LN allows you to select the measurement type from the Measurement Types by Serialized Item Group (tsmdm0171m000) session if measurement types are linked to the serialized item group specified in this session. Else, you can select the measurement types from the Measurement Types (tsmdm0165m000) session.

Description

The description or name of the code.

Customer Claim Position

The code of the position where the item is located.

Description

The description or name of the code.

Claim Method Supplier Claim

The method used to indicate how a supplier claim is paid. The customer can be compensated financially or with Material.

Allowed values

Reimburse Materials

The customer will be reimbursed for material.

Reimburse Costs

The customer will be reimbursed for the total invoice value.

Return Material to Supplier Required

If this check box is selected, a supplier claim for the item can be approved only after the defective part is returned to the supplier.

Note: This check box is cleared and cannot be modified if the Item Type is set to Subcontracted Service.

Supplier Claim Inspection Required

If this check box is selected, a service inspection is required for the current supplier claim line.

Supplier Claim Measurement Type

The code of the measurement type used for the service inspection.

Note: LN allows you to select the measurement type from the Measurement Types by Serialized Item Group (tsmdm0171m000) session if measurement types are linked to the serialized item group specified in this session. Else, you can select the measurement types from the Measurement Types (tsmdm0165m000) session.

Supplier Claim Position

The code of the position where the item is located.

Conformance Reporting

The code of the conformance reporting linked to the item.

Description

The description or name of the code.

Problem Solving Method

The method used to resolve the problem.

Allowed values

8D

Not Applicable

A3

Check List

Other