Items - Service by Service Office (tsmdm2120m000)

Field Information

Service Office

The code of the service office for which the item data is specified.

Description

The description or name of the code.

Item

The code of the item.

Note: 

• You must specify this value.
• You can specify only the item that is defined in the Items - Service (tsmdm2100m000) session.

Description

The description or name of the code.

Use Global Item Service

If this check box is selected, the data specified in the Items - Service (tsmdm2100m000) session is defaulted and you cannot modify this data. If this check box is cleared, LN allows you to define service item data for the specified service office.

Note: This check box is displayed only if the Items Service by Office is Mandatory check box is selected in the General Service Parameters (tsmdm0100m000) session.

Site

The code of the site.

Description

The description or name of the code.

Warehouse

The warehouse from where the specified Item is issued to or received from the business partner.

Note: 

• This value is defaulted from the Items - Service (tsmdm2100m000) session based on the specified Item.
• If the Receipt Site is specified, you must specify a warehouse linked to that site.

Sales Price Group

The code of the sales price group used for pricing. If this value is not specified, LN considers the service price group.

Description

The description or name of the code.

Operations Department

The operations department linked to the specified logistic company. This department is responsible to execute the work orders for the specified Item.

Description

The description or name of the code.

Currency

The code of the currency used to calculate the service price for the item.

Description

The description or name of the code.

Rental Rate

The service price of the item.

Sales Price Unit

The unit of the quantity, for which the Rental Rate is specified.

Description

The description or name of the code.

Last Transaction Date Service Price

The date on which the service price of the item is last modified.

Quantity Unit

The unit in which the item is sold or delivered to the business partner.

Delivery Type

The delivery type for an item that requires field service.

Allowed values

From Service Kit

A service kit is used to solve calls with a minimum set of spare parts, or just as a standard set of basic spare parts that are frequently used. The service kit is replenished on actual usage, and is not assigned in the estimated service-order cost calculation.

From Service Inventory

Bulk materials such as bolts and nuts.

From Dealer's Inventory

By Purchase Order

Parts that are not held on stock, such as expensive parts or non-storable parts, and that must be purchased. A purchase order for these parts is generated when you run global SRP.

By Field Purchase

Parts that must be purchased locally at the location where the activity is carried out.

To Scrap

To Warehouse

Parts that must be returned to the warehouse, for example, insurance parts that are refurbished in an overhaul shop (not applicable to maintenance items).

To Warehouse by Transport

Parts that must be returned to the warehouse, and that must be transported in a special way, for example, transport on a special truck (not applicable to maintenance items).

Supplier Direct Delivery

Supplier Direct Return

Not Applicable

From Warehouse

If the delivery is from a central or regional warehouse, and the warehouse on the material line is specified, the planned deliveries are normally allocated in the warehouse of the item. Use this delivery type if no service cars are defined, or if service cars are not defined as separate warehouses.

From Warehouse in Car

Select this option if parts are transported by a service car and these service cars are defined as separate warehouses. During global SRP, allocations are made in the central warehouse. While Releasing a Service Order, a transfer order is created from the central warehouse to the service car.

From Car

Parts are transported by a service car related to warehouse and transfer warehouse orders are not generated.

The car must be replenished using the normal warehouse procedures such as Time Phased Order Point (TPOP) or Order Controlled/Batch (OCB).

From Warehouse by Transport

Select this option if parts must be separately transported because of their size. While Releasing a Service Order, a transfer order is created from the central warehouse to the warehouse that is defined for the ship-to business partner.

Note: By default, this field is set to From Warehouse.

Use Residual Value

If this check box is selected, LN uses the residual value. This is a value at which the service company prices the item in the inventory.

Picture Required for Customer Claim

If this check box is selected, a picture must be linked to the customer claim line.

Note: 

• This field is displayed only if the Customer Claims check box is selected in the General Service Parameters (tsmdm0100m000) session.
• This check box is enabled only if the Service Office is specified.

Picture Required for Supplier Claim

If this check box is selected, a picture must be linked to the supplier claim line.

Note: 

• This field is displayed only if the Supplier Claims check box is selected in the General Service Parameters (tsmdm0100m000) session.
• This check box is enabled only if the Service Office is specified.

Process to Service after Delivery

If this check box is selected, the item can be processed to Service using the After Sales Service integration functionality, only after the delivery of the item or service.

Note: 

This field is enabled only if:

• The Configuration Controlled field is set to Anonymous or Serialized.
• The Item Type of the selected item is set to Purchased or Manufactured in the Items (tcibd0501m000) session.

Serialized Item Warranty Terms

If this check box is selected, warranty coverage is defined for the serialized item. If this check box is cleared, generic warranty can be defined for the item.

Note: This field is applicable only for the serialized items.

Warranty

The code of the warranty template from which all the related coverage and cost terms are derived.

Note: 

This field is enabled only if the Serialized Item Warranty Terms check box is selected.

You must specify a warranty template for which the Service Office in the Warranty Templates (tsctm0120m000) session is same as the service office specified in this session.

Description

The description or name of the code.

Generic Warranty

The code of the generic warranty defaulted on the serialized items.

Note: 

• This field is enabled only if the Serialized Item Warranty Terms check box is cleared.
• This field is applicable only for the serialized items.

Description

The description or name of the code.

Supplier Warranty

The code of the supplier warranty template.

Contract Discount Scheme

The code of the contract discount scheme.

Description

The description or name of the code.

Covered by Contract

The mode of contract coverage defined for the item.

Allowed values

Covered

The item is covered by its parent's contract.

Covered & Used for Definition

If you cover the serialized item's cluster or physical breakdown by an active contract in the Contract Configuration Lines (tsctm1110m300) session, the item will be covered by the cluster's contract. You can also use this item when you define new contracts.

Not Covered

The item is excluded from any active contract that is specified for its cluster or physical breakdown.

Default value

The default value is selected from the Covered by Contract field for the item in the Items - Service (tsmdm2100m000) session.

Note: 

• When you create a serialized item for the same item code, in the Serialized Items (tscfg2100m000) session, the value that you select in the field is defaulted in the Cost Coverage field.
• This field cannot be set to Covered & Used for Definition if the Item Type for the selected Item is set to Subcontracted Service in the Item Service Defaults (tsmdm2105m000) session.

Repair Warranty Duration

The duration of the item's repair warranty.

Note: This field is used by the Maintenance Sales Control module. While registering a sales order line for repair of items, the repair warranty duration pertaining to that item will be used to determine the applicability of the Repair Warranty pricing method.

Repair Warranty Duration Unit

The unit used to specify the repair warranty duration.

Claim Method Customer Claim

The method used to handle a customer claim for the item. The customer can be compensated financially or with replacement of the material. This value is defaulted on a customer claim line for this item.

Allowed values

Reimburse Materials

The customer will be reimbursed for material.

Reimburse Costs

The customer will be reimbursed for the total invoice value.

Return Material from Customer Required

If this check box is selected, a customer claim line for this item can only be approved after the defective part is returned by the customer. The value is used as a default on a customer claim line for this item.

Note: This check box is cleared and cannot be modified if the Item Type for the selected Item is set to Subcontracted Service in the Item Service Defaults (tsmdm2105m000) session.

Early Settlement

If this check box is selected, a credit note or delivery line with reimbursed materials is created Immediately without waiting for the defective item to be received. This allows the claim line to be approved and settled in advance without waiting for the claimed part to be received from the customer.

Note: 

• This field is applicable only if the customer claim check box is selected in the Implemented Software Components (tccom0500m000) session.

Customer Claim Inspection Required

If this check box is selected, service inspection is required for the item used for a customer claim line.

Customer Claim Measurement Type

The code of the measurement type used for the customer claim inspection.

Description

The description or name of the code.

Customer Claim Position

The code of the position where the item is located.

Description

The description or name of the code.

Claim Method Supplier Claim

The method used to handle a supplier claim for the item. The customer can be compensated financially or with replacement of the material. This value is defaulted on a customer claim line for this item.

Allowed values

Reimburse Materials

The customer will be reimbursed for material.

Reimburse Costs

The customer will be reimbursed for the total invoice value.

Return Material to Supplier Required

If this check box is selected, a supplier claim line can only be approved after the defective part is returned to the supplier. The value is used as a default on a supplier claim line for this item.

Note: This check box is cleared and cannot be modified if the Item Type for the selected Item is set to Subcontracted Service in the Item Service Defaults (tsmdm2105m000) session.

Supplier Claim Inspection Required

If this check box is selected, service inspection is required for the item used for a supplier claim line.

Supplier Claim Measurement Type

The code of the measurement type used for the supplier claim inspection.

Supplier Claim Position

The code of the position where the item is located.

Conformance Reporting

The code of the conformance reporting linked to the service.

Description

The description or name of the code.

Problem Solving Method

The method used to resolve the problem.

Allowed values

8D

Not Applicable

A3

Check List

Other

Rental

Minimal Rental Period

The default minimum period for which the rentable serialized item must be rented.

Note: This field is displayed only if:

• The Equipment as a Service check box as a Service is selected in the Implemented Software component (tscom0100s000) session.

• The Item type is set to Rental Product in the Items - Service by Service Office (tsmdm2120m000) session.

Rental Period Unit

The unit in which the Minimal Rental Period is expressed.

Allowed values

Hours

Days

Weeks

Months

Years

Not Applicable

Note: This field is displayed only if:

• The Equipment as a Service check box as a Service is selected in the Implemented Software component (tscom0100s000) session.

• The Item type is set to Rental Product in the Items - Service by Service Office (tsmdm2120m000) session.

Default Return Address

The default return address for the rental equipment.

Allowed values

Equipment Address

By default, the equipment is returned to the own yard. The location address of the serial is considered.

Next Agreement Address

By default, the equipment is moved from the first agreement location to the location of the next agreement. If the next agreement does not exist, the equipment is returned to the own yard. The location address of the serial is considered.

Other Address

The Change Equipment Actual Location Address (tscfg2265m000) session is displayed wherein you can select the address.

Note: This field is displayed only if:

• The Equipment as a Service check box as a Service is selected in the Implemented Software component (tscom0100s000) session.

• The Item type is set to Rental Product in the Items - Service by Service Office (tsmdm2120m000) session.

Billing Schedule

The code of the billing schedule.

Note: This field is displayed only if:

• The Equipment as a Service check box as a Service is selected in the Implemented Software component (tscom0100s000) session.

• The Item type is set to Rental Product in the Items - Service by Service Office (tsmdm2120m000) session.

Automatic Billing

The default setting for automatic billing.

Note: This field is displayed only if:

• The Equipment as a Service check box as a Service is selected in the Implemented Software component (tscom0100s000) session.

• The Item type is set to Rental Product in the Items - Service by Service Office (tsmdm2120m000) session.

Delivery

Rental Delivery Site

The site of the rental delivery warehouse.

Note: This field is displayed only if:

• The Equipment as a Service check box as a Service is selected in the Implemented Software component (tscom0100s000) session.

• The Item type is set to Rental Product in the Items - Service by Service Office (tsmdm2120m000) session.

Rental Delivery Warehouse

The warehouse from which the equipment is rented out.

Note: This field is displayed only if:

• The Equipment as a Service check box as a Service is selected in the Implemented Software component (tscom0100s000) session.

• The Item type is set to Rental Product in the Items - Service by Service Office (tsmdm2120m000) session.

Return

Rental Return Site

The site of the rental receipt warehouse.

Note: This field is displayed only if:

• The Equipment as a Service check box as a Service is selected in the Implemented Software component (tscom0100s000) session.

• The Item type is set to Rental Product in the Items - Service by Service Office (tsmdm2120m000) session.

Rental Return Warehouse

The warehouse where the rented out equipment is returned.

Note: This field is displayed only if:

• The Equipment as a Service check box as a Service is selected in the Implemented Software component (tscom0100s000) session.

• The Item type is set to Rental Product in the Items - Service by Service Office (tsmdm2120m000) session.

Hidden Fields

Critical for Activity Release

If this check box is selected, the material line is blocked because of the trade compliance check failure