Employees - Service (tsmdm1640m000)
Use this session to create and maintain details of service employees.
The lines on the tabs refer to the following sessions:
- Service Employee – Skills: The lines on this tab refer to the Service Employee - Skills (tsmdm1135m000) session. Double-click the service employee - skills for more detailed information.
- Service Employees by Supervisor: The lines on the Service Employees by Supervisor tab refer to the Service Employees by Supervisor (tsmdm1543m000) session. Double-click the service employees by supervisor for more detailed information.
Field Information
- Service Employee
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Note: Only employees whose departments are defined as service centers, are allowed.
- Name
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The name of the service employee.
- Service Office
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The code of the service department that the service employee works for.
- Description
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The name or description of the service department.
- Service Area
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The code of the service area that the service employee works in.
- Description
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The name or description of the service area.
- Service Car
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The service car that the employee uses to carry out field service.
- Service Car
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The name or description of the service car.
- Supervisor
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The code of the service employee's supervisor.
Selected from the Employees - Service (tsmdm1140m000) session.
Note: Avoid looping: an employee cannot be the supervisor of his own supervisor. - Maximum Overtime per Day
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The maximum number of extra hours (that is, outside normal hours) the service employee can work per day.
Note: Normal working hours are specified by the calendar code selected for the employee in the Employees - General (tccom0101m000) session. - Labor Rate Code
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The labor rate of the service employee.
- Labor Rate
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The description or name of the code.
- Cost Rate
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The overtime rate of the service employee.
- Cost Rate
- Sales Rate
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The rate the customer is charged for any overtime work done by the service employee (outside normal working hours).
- Sales Rate
- Pager / Phone Enabled
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If this check box is selected, the pager is enabled.
If this check box is cleared, the pager is inactive.
- Assignment
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The service engineer's current assignment.
- Description
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The description of the assignment.
- Notes
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Enter additional text as required.