Contract Helpdesk Terms - History (tsctm8534m300)

Use this session to maintain the history of selected help desk cost-term that is associated with the coverage term that is selected from the service contract.

Note: If you must change the terms, after a certain number of calls, for example, then a new coverage term must be created.

Field Information

Service Contract

service contract

Configuration Line

The line number identifying the configuration for which the total amounts apply.

Line Type

The classification of the line. The line type can either be Normal, Total or Calculation. A total line is a sum total of calculation lines. A Calculation line is a partial configuration and contributes to the overall configuration of the type Total line.

Contract Change

service contract changes

Contract Change

The description of the contract change.

Coverage Type

coverage type

Coverage Term

coverage-term number

Fixed Price

If this check box is selected, the sales prices are setup in the service contract for the configuration line.

Note:

This field is not applicable if configuration lines is not contact or quotation.
This field is visible only if the Use Prices in Service Contracts parameter is set to 'Yes' in Contract Management Parameters (tsctm0100m000) session.

Coverage

If this check box is selected, the Coverage and Cost Terms can be defined for the configuration line.

Note:

This field is not applicable if configuration lines is not contact or quotation.
This field is visible only if the Use Prices in Service Contracts parameter is set to 'Yes' in Contract Management Parameters (tsctm0100m000) session.

Installation Group