Contract Uptime Terms (tsctm1139m300)
Use this session to define and maintain a contract's uptime terms.
Field Information
- Service Contract
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The service contract number.
- Service Contract
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The service contract description.
- Contract Change
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The contract change number.
- Contract Change
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The type of service contract change performed.
Allowed values
- Renewal
- Renewal with Indexation
- Incidental Changes
- Indexation
- Original Contract
- Cost Covering Method
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The coverage term to which this uptime term is related.
Allowed values
- Ceiling
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The maximum cost amount that is agreed with the business partner. Any costs that are higher than this value are charged for.
- Coverage Percentage
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All service costs are charged for at a discounted rate.
- Ceiling on Coverage Percentage
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All the aggregated service costs are charged at a discounted rate, provided that the total amount charged does not exceed the ceiling price. Any costs that are higher than this value are charged for at the standard rate.
- Exclusion
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Terms are excluded from contract coverage.
- Own Risk
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Terms are excluded from contract coverage until a certain ceiling amount or coverage percentage is reached. If the ceiling amount is reached or the end date of the coverage term is reached, coverage will be offered on any other coverage term. Note that this covering method is not applicable to warranty coverage terms.
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Note:
- If the coverage term has more than one phase, each phase can use a different cost-covering method.
- If different cost-covering methods for each phase are required, they are placed in the associated phase term.
- Coverage Line
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The related coverage term's number.
- Coverage Type
- Configuration Line
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The number of the configuration line (Installation group, item or serialized item) for which the uptime term applies.
- Term Type
- Description
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The coverage type description.
- Available Time
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The total time the configuration is up and running. The available time is expressed in the base time unit defined on company level.
- Agreed Downtime
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The downtime that is calculated from the available time and the uptime percentage agreed upon with the customer.
- Uptime Percentage
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The uptime percentage of the configuration expressing the ratio of the available time and being up and running, for example an uptime percentage of 98%. Based on the available time and the uptime percentage the agreed downtime is calculated.
- Sales Amount
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The sales value of the uptime cost term. This amount is used in calculating the contract price.
- Cost Amount
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The cost amount of the uptime cost term. This amount is used in calculating the contract price.
- Credit Amount
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The amount that must be paid to the customer if the agreed uptime is not achieved. This amount is expressed in the header currency.
- Uptime Line
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The uptime term number.
- Cumulated Spent Time
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The total actual time spent on service activities on the configuration.
Note: The actual time is accumulated from the Down Time field in the Call (tsclm1100m000) session and the Actual Down Time field in the Service Order Activities (tssoc2110m000) session. - Left Downtime
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The time that is calculated by subtracting the actual downtime from the agreed downtime.
- Spent Time
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The total actual time (manually adjusted) spent on service activities on the configuration.
- Create Installment
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The currency in which the credit amount is expressed.
- Cost Amount
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The currency in which the cost amount is expressed.
- Processed
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If this check box is selected, this indicates that the credit amount has been transferred into a credit note (contract installment).
- Text
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If this check box is selected, additional text is available.