Warranty Helpdesk Terms (tsctm1135m500)

Use this session to maintain the selected help desk cost term that is associated with the coverage term that is selected from the warranty.

Note: If you must change the terms, after a certain number of calls, for example, then a new coverage term must be created.

Field Information

Warranty

warranty

Coverage Type

coverage type

Coverage Line

coverage-term number

Helpdesk Line

contract sequence number

Covered Calls

covered calls

Covered Call Units

covered call units

Cost Component

cost component

Invoice Interval

The invoice interval's code.

Time Unit

The unit used to quantify time.

Labor Rate Code

labor rate

Description

The description of the labor rate.

Cost Rate

cost price

Sales Rate

The sales price of the term.

Note: The price is expressed in the currency of the header.
Cost Amount

cost amount

Sales Amount

sales amount

Cost Amount

Your company's reference currency, which is defined in the Companies (tcemm1170m000) session.

Response Type

response time

Description

The description of the response time.

Response Time Unit

The unit used to quantify the response time.

Description

The description of the response time unit.

Coverage Time Calendar

The calender used to calculate the coverage time applicable for the helpdesk call.

Description

The description of the coverage time calender.

Reaction Period

The time taken to react to the helpdesk call.

Resp. Time Defn. Method

The mthod used to calculate the response time. You can either use time units or business days to calculate.

Solution Start Period

solution start time

Solution Start BD Counter

If Response Time Definition method is set to Business days,then the solution start business days counter must be entered. The Solution start date is measured in terms of Business days.

Solution Finish Period

solution finish time

Solution Finish BD Counter

If Response Time Definition method is set to Business days,then the solution finish business days counter must be entered. The Solution Finish date is measured in terms of Business days.

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Estimated Allocated Call Units

The allocated number of call units based on the estimated service order cost lines and the estimated maintenance sales coverage lines.

Note: 
  • This field is displayed only if the Use Coverage Calculation for Estimates checkbox is selected in:
    • The Service Order Parameters (tssoc0100m000) session.
    • The Maintenance Sales Control Parameters (tsmsc0100m000) session.
Estimated Allocated Costs

The allocated costs amount based on the estimated service order cost lines and the estimated maintenance sales coverage lines.

Note: 
  • This field is displayed only if the Use Coverage Calculation for Estimates checkbox is selected in:
    • The Service Order Parameters (tssoc0100m000) session.
    • The Maintenance Sales Control Parameters (tsmsc0100m000) session.
  • The amount is expressed in the home currency.
Estimated Allocated Sales

The allocated sales amount based on the estimated service order cost lines and the estimated maintenance sales coverage lines.

Note: 
  • This field is displayed only if the Use Coverage Calculation for Estimates checkbox is selected in:
    • The Service Order Parameters (tssoc0100m000) session.
    • The Maintenance Sales Control Parameters (tsmsc0100m000) session.
  • The amount is expressed in the home currency.