Times in business partner Time Zone (tsclm8111m000)
Use this session to display the local reported time, execution times, and agreed times information if the customer and the call center are located in different time zones.
Field Information
- BP Time Zone
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The time zone of the customer's location.
- Reported Time
- Appointment
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If this check box is selected, the call-taker or support engineer has an appointment with the customer.
- Execution Start Time
- Execution Finish Time
- Reaction Time
- Latest Solution Start Time
- Latest Solution Finish Time