Service Resolution - Failure Analysis (tsclm3170m000)
Use this session to maintain and register Service Resolution – Failure Analysis of service order, maintenance sales order or work order.
The session is used to maintain the data related to confirmed failures. The data is used to understand the previous occurrence of failures, provide trace-ability and identification.
Field Information
- Maintenance Sales Order
-
Refers to Service Order number or Maintenance Sales Order number or Work Order number.
- Activity Line
-
The smallest unit of activity that can be carried out for a, Service Order, Maintenance Sales Order, or Work Order. The activity-line number enables you to define more than one activity for a order.
- Line
-
Line number of an item.
- Line Number
-
The description or name of the code.
- Sequence Number
- Item
-
The item or serialized item on which failure has been reported.
- Serial Number
-
The serial number of the serialized item.
- Problem
-
The real problem determined by the service or support engineer.
- Solution
-
The definitive solution as determined by service or support engineer, which solved the actual problem.
- Reference Activity
-
The reference activity that must be carried out.
- Description
-
The description or name of the code.
- Failure Reason
-
Failure Reasons of an Item.
- Failure Date
-
Failure Date of an Item.