Invoice Calls (tsclm1519m000)

Use this session to display calls that can be invoiced, which are the calls that have the status Solved or Accepted.

Use the commands on the appropriate menu, or the buttons on the toolbar, to:

Create an invoice or view an existing invoice in the Call Invoicing (tsclm1105s000) session.
View all changes in a call's fields in the Call Transaction Log (tsclm8580m000) session.

Note:

To create pro forma invoice for the call, you can use the Pro Forma Invoices option from the Print option on the Action menu. The Process Service Order Pro Forma Invoices (tssoc2291m000) session is displayed to process the pro forma invoices for the calls.
To view the Pro Forma Invoicing Workbench (cisli3640m000), you can use the Pro Forma Invoices from the Reference menu.

Field Information

Call Number: The code that identifies the call.
Solution Time: The time when the call status was changed to Solved.
Spent Time [HHHH:MM]: The total amount of time the support engineer spent solving the call. This value, subject to constraints of the invoice interval, is used to invoice the business partner.
Reported Time: The time when the call was reported.
Invoice-to Business Partner: invoice-to business partner
Name: The name of the business partner who will be invoiced for the call.
Service Contract: The service contract covering the call.
Contract Type: contract type
Warranty: The warranty agreement covering the call costs.
Terms Expire On: The date that the warranty agreement expires.
Pricing Contract: The pricing contract linked to the call.

Note:
This is a display field.

This field is visible only if the Use Prices in Service Contracts check box is selected in the Contract Management Parameters (tsctm0100m000) sessions.
Pricing Contract Line: Contract configuration line linked to the call for which contract price is defined.
Pricing Contract Change: The contract change number linked to the call.