Calls (tsclm1500m000)

Use this session to display summarized call data by call number. Double-click a record to view the selected call's history data in the Call History (tsclm8510m002) details session.

Tabs

The Times tab displays the following data:

The Details tab displays the following data:

Sold-to BP
Item
BP priority
Item priority
Problem priority
Bad fix priority

Note: If you have started this session by zooming, you can only find and select a record.

Field Information

Call: The code that identifies the call. This code is used for internal reference, and for immediate contact purposes.
Status: The status of the call.
Reaction Time: reaction time
Latest Sol Start Time: solution start time
Latest Sol Fin Time: solution finish time
Sold-to B.P.: sold-to business partner
Item: The item or model related to the call.
BP Prty: The priority assigned to a business partner in the Sold-to Business Partner (tccom4110s000) session.

Note: If, in the Call Parameters (tsclm0100m000) session, the Use Priorities in Reaction Time Calculation check box is selected, the business partner priority is used to calculate the call's priority factor.
Item Prty: The priority assigned to an item based on the installation group the item belongs to. You select the Installation group's priority in the Installation Groups (tsbsc1100m000) session.

Note: If, in the Call Parameters (tsclm0100m000) session, the Use Priorities in Reaction Time Calculation check box is selected, the item priority is used to calculate the call's priority factor.
Prob Prty: The priority given to the call, based on the nature of the call's problem. The call-taker chooses the priority value from a range of values in the Priorities (tcmcs0170m000) session.
BdFx Prty: The priority assigned to a bad fix.

Note: If, in the Call Parameters (tsclm0100m000) session, the Use Priorities in Reaction Time Calculation check box is selected, the bad fix priority is used to calculate the call's priority factor.